Jun 2019 – Oct 2021 · 2 yrs 4 mos · Spain

• Co-founded Siente Viajando (www.sienteviajando.com), an online travel company specialized in designing tailor-made trips to Asia with unique, life-changing experiences.
• Developed the business idea / business model, created a network of local suppliers, designed and launched the website (Wordpress, Elementor), automated CRM processes (Mailchimp) and managed client relationships.
• Media collaborations: Cope Radio (radio station) I La Vanguardia (newspaper)
• Marketing campaigns: online, offline, e-mail marketing and promotional videos.
• Co-founded the travel blog "Con el mundo en la mochila" (www.conelmundoenlamochila.com) in 2015.

Jun 2016 – Oct 2018 · 2 yrs 4 mos · Singapore

• Circles.Life is the first fully digital telco in Southeast Asia with operations in Singapore, Taiwan, Indonesia and Australia. Its main investors include Sequoia Capital, Founders Fund & Warburg Pincus.
• Headed the implementation of projects in the areas of Billing, Data Analytics and Operations.
• Reported directly to 2 co-founders, sat on the junior leadership team and supported the growth of the company during the launch (~30 employees) and growth phases (~300 employees).
• ⦾ Billing, Payments & Debt Collection
• Managed a team of 2 analysts and several interns from the ​​École Centrale Paris (interviewing, hiring, elaborating work plans, development plans and setting KPIs).
• Designed and operationalized the end-to-end billing process for ~200,000 customers (bill generation, payments, debt collection, fraud mgmt), managed 3 credit/debt collection agencies, led improvement initiatives and achieved targets (NPS > 40, Default rate < 1.2%).
• ⦾ Data Analytics
• Along with one founder, designed the team structure, hired data analysts, evaluated providers of data lakes, set the team’s work plan, milestones and timelines using Jira, defined use cases / data models and reported company-wide KPIs to the executive team.
• ⦾ Operations & Logistics
• Managed the main logistics partner for SIM card & Device deliveries, negotiated contracts and KPIs, selected a 2nd logistics partner, set a workplan for the team, led improvement initiatives and achieved a first-time delivery performance of ~90%.
• Main focus: Projects, Customer Experience, People Management, Automation, Digitalization, Vendor Selection, Vendor Management.

Dec 2013 – Nov 2015 · 1 yr 11 mos · Stockholm, Sweden

• Headed the implementation of projects across Sweden, Norway, Denmark and Finland and 12 sales teams in the Smartphone & Tablet, TV and Home Appliance divisions.
• Responsible for project scope definition, system readiness & implementation, change to business processes, training of key stakeholders and reporting of project status to senior mgmt.
• ⦾ Project 1 - Retail Management Innovation
• Implemented a retail system to improve the sales performance of our Nordic client stores: Media Markt, The Phone House, Elkjöp, etc. (weekly sales by store/product, inventory, in-store product display).
• Trained local Key Account Mgrs and Retail Mkt Mgrs in each country on the new tool and set working processes to develop improvement action plans on low performing stores.
• ⦾ Project 2 - Demand Planning Transformation
• Implemented a new demand planning process & system across our Nordic sales teams with the goal of managing the supply chain through “end-consumer” sales forecast.
• Trained local Key Account Mgrs (KAMs) in the new system and set standard processes to enter forecast, monitor customer inventory levels and meet inventory targets.
• ⦾ Project 3 - CPFR (Collaborative Planning, Forecasting and Replenishment)
• Implemented the CPFR methodology with 7 key customers in the Nordic region.
• Closed CPFR agreements with customers, implemented a customer-facing demand planning system and set weekly demand forecast processes between KAMs and customers.

Oct 2012 – Dec 2013 · 1 yr 2 mos · Greater Stockholm Metropolitan Area

• Managed the product supply of Wella Professional brands (1000+ SKUs) from production plants in Germany, France, Italy and Mexico to the Nordic countries using SAP.
• Supply & Demand management - Analyzed sales forecasts and production plans in SAP on a daily basis to guarantee stock availability to Nordic customers.
• Responsible for keeping low inventory levels and minimizing NPI in laison with Marketing.
• Coordinated critical deliveries with external ocean, road and air carriers from plant to DC.
• Managed communications and prioritized inbounds with a 3rd party Distribution Center.
• Created an excel tool to flag high-volume SKUs at stock-out risk and laised with multiple stakeholders across the supply chain to mitigate the risks.
• Achieved all-time high service results in Order Complete: 98,5% and Case Fill Rate: 99,9%.
• Operated with SAP APO, SAP F6P, MS Excel, Source One (BI tool).
• Reported to the Nordic and European HQs.

Jan 2012 – Jun 2012 · 5 mos · Södertälje, Stockholm County, Sweden

• Participated in an IT transformation project within the testing process of prototype parts at Scania’s R&D department. In paralell, I wrote my Master Thesis.
• Analyzed a material procurement and warehousing process of prototype parts.
• Led workshops and interviews with employees and key stakeholders and elaborated a process documentation, which contained: process areas, activities, tasks, actors, IT systems and metrics.
• Identified process improvements and gathered requirements to set up a new logistics system.
• Recommended a logistics system solution that could replace the existing IT systems. The recommendation was presented to and accepted by the senior management.

Jul 2011 – Jan 2012 · 6 mos · Greater Stockholm Metropolitan Area

• Intern at the Business Process Management (BPM) practice within the business consulting area.
• Documented, mapped and streamlined HR payroll processes of one of the largest logistics companies in the Nordic region together with a team of business consultants.
• Got in-house training on consulting skills, Manage-In Program: Presentation techniques, Documentation methods, Acting procedures, Workshops management.
• Researched the BPM market by examining data from technology research companies (i.e. Gartner and Forrester) and industry professionals.
• Built reports on new BPM trends: Social BPM, Adaptive Case Mgmt and BPM in the Cloud.
• Created an excel tool and a methodology to assess the degree of compatibility of customers’ business processes with the Cloud. They are being used by Logica’s customers.