Jun 2022 – Aug 2024 · 2 yrs 2 mos · On-site

• Developed a 3‑year product vision for AI‑powered digital transformation across Airtel Business serving 1M+ subscribers. Created a comprehensive product strategy with growth levers across the customer lifecycle and a prioritized roadmap aligned to the vision. Built and scaled cross‑functional teams to execute the strategy.
• Key Outcomes:- Doubled account-manager productivity. Grew digital-channel revenue from 0% to 100%.- Improved on-time order delivery from 40% to 80%.- Powered 1M+ self-serve transactions.- Accelerated product-launch velocity 3×.
• Launched India’s first telecom API platform, enabling an open developer ecosystem and new revenue streams. Led digital‑first go‑to‑market initiatives that increased digital channel adoption 3× and reduced customer acquisition cost.
• Created subscription bundles and digital products that accelerated customer acquisition and cross‑selling, boosting engagement and ARPU. Implemented AI‑driven customer service and habit‑forming digital platforms that improved user retention and reduced churn.

Jun 2022 – Aug 2024 · 2 yrs 2 mos · On-site

• Collaborated with C‑suite leaders on the Airtel Business Leadership Team to define corporate strategy and oversee execution across product, technology, sales, marketing and operations. Provided product and technology leadership for AI‑driven digital transformation, new revenue streams and operational excellence, influencing key decisions to optimize growth and customer experience.

Apr 2020 – Jun 2022 · 2 yrs 2 mos · On-site

• Led product, engineering and AI for Airtel, overseeing cross‑functional teams of more than 400 engineers and product managers. Spearheaded digital transformation initiatives across telecom and enterprise lines, delivering AI‑enabled platforms that improved customer experience and operational efficiency. Launched India’s first telecom API platform and built AI‑driven recommendation and analytics capabilities. Established agile engineering practices and data‑driven decision making to accelerate product delivery and innovation.

Jul 2019 – Apr 2020 · 9 mos · New Delhi Area, India · On-site

• Product portfolio management: Defined growth strategy for Hindustan Times, Live Mint and Live Hindustan across web and mobile, expanding the digital audience to 100 million+ monthly active users.
• Subscription and revenue innovation: Launched a subscription service on Live Mint, acquiring 5,000 paying subscribers within the first month and establishing a recurring revenue stream.
• User engagement & monetization: Implemented mobile‑first UX improvements and personalized content recommendations that boosted engagement metrics and improved ad monetization.

Jan 2018 – Jul 2019 · 1 yr 6 mos · On-site

• Scaled The Times of India (digital) from 120 million to 200 million+ monthly active users across web and app, making it India’s #1 digital news publisher.
• Increased advertising revenue by 25% and generated high ARPU by launching a new user experience and a content‑eCommerce platform.
• Introduced a subscription product for The Times of India, creating recurring revenue and higher customer lifetime value.
• Developed AI‑powered productivity tools for comment moderation and image recognition, tripling editors’ productivity.
• Built the Social Competitive Intelligence Tool (SCIT), enabling TOI to become the world’s largest publisher on Facebook.
• Led cross‑functional teams and growth loops to drive organic audience expansion and engagement.

Apr 2015 – Jan 2018 · 2 yrs 9 mos · On-site

• Managed a portfolio of digital lifestyle brands within Times Internet, leading product growth and engagement across men’s and women’s lifestyle, news and entertainment categories.
• Drove social media and content growth, making the lifestyle network one of the largest Indian publishers on Facebook.
• Developed product strategies that achieved category leadership and sustainable competitive advantage while ensuring financial viability.
• Led and mentored a cross‑functional team of 35 product managers and developers to deliver successful launches and scale products.
• Built and deployed a social competitive intelligence tool to measure content virality and inform marketing campaigns.
• Designed targeting and re‑targeting strategies that improved customer acquisition and retention across the lifestyle network.

Jun 2013 – Mar 2015 · 1 yr 9 mos · Hyderabad Area, India · On-site

• Led the development of machine‑learning‑powered search experiences on Bing.com, improving result relevance and user engagement.
• Shipped a Health & Fitness app on iOS, Android and Kindle platforms across more than 50 markets, managing cross‑platform product development and launch.
• Owned Health & Fitness search experiences across all Microsoft surfaces and platforms – Bing.com, Cortana, Windows and mobile apps – ensuring consistent user experience and feature delivery.

Mar 2011 – Apr 2012 · 1 yr 1 mo · Hyderabad Area, India · On-site

• Led search innovation for Bing: developed the searchApps platform to improve result relevance and user engagement, collaborated with cross-cultural teams across the USA and Europe to design scalable search solutions, and earned a Certificate of Honor from Bing’s Vice President for outstanding contributions.

Jun 2005 – Feb 2011 · 5 yrs 8 mos · Noida Area, India

• Seasoned software professional with 7 years of experience across diverse product engineering and digital domains.
• Recognized with "Best Performer" and "CEO Achievement" awards at Times Business Solutions for outstanding performance and innovation.
• Led and collaborated with teams to deliver scalable solutions and improve user experiences across notable software development organizations.