Ritesh Garg

Product Manager

Bengaluru, Karnataka, India13 yrs 6 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Led product teams at Gartner for user engagement.
  • First product hire at Rivigo, revolutionizing logistics.
  • Launched key user engagement products at MoEngage.
Stackforce AI infers this person is a SaaS Product Manager with extensive experience in user engagement and product strategy.

Contact

Skills

Core Skills

Product StrategyUser Experience (ux)Product DevelopmentGo-to-market StrategyDigital Product DevelopmentProduct ManagementSaas DevelopmentProduct Launch

Other Skills

AlgorithmsCC++Customer ResearchData StructuresEDAElectronicsEmbedded SystemsEntrepreneurshipFacebook Ads ManagerMicrosoft ExcelMicrosoft OfficeProduct DesignProduct EngineeringProduct Road Mapping

About

3 common threads that connect my 12+ years of technology experience both at startups and $Bn+ businesses #1 Operated in early-stage & lean teams (high Ownership + deep Accountability = rock-star team) #2 Chased big and disruptive vision (large Impact + Never Settle attitude= high degree of Motivation) #3 and treaded on an ambiguous path (fear of the unknown + joy of discovery = adrenaline flow all around)

Experience

Gartner

3 roles

Senior Director of Product Management

Promoted

Mar 2022Present · 4 yrs

  • In this role, I led the Seller/Vendor experience product team for Gartner Peer Insights multi-sided platform.
  • We are responsible for building products that enable 10K+ software & services providers listed on Peer Insights to get maximum value from their reviews & ratings in the form of Buyer Insights and customer-powered marketing. With the software reviews & ratings market growing globally, our goals of driving activation and engagement are in terms of X times (and not %). We measure success through a mix of User Retention and driving net new business for Gartner.
Product DesignProduct StrategyProduct Road MappingCustomer ResearchUser Experience (UX)

Product Director

Promoted

Oct 2020Mar 2022 · 1 yr 5 mos

  • In this leadership role, I led the India product team for Gartner's multi-sided Tech Platform (Peer Insights - 700K unique visitors per month - https://gartner.com/reviews/) to help solve pain-points in the Enterprise Software Purchase journey
  • First product hire in India; Built the Product & UX team and grew it to 8 members;
  • Ownership of Key Business Metrics for Platform growth, Visitor Conversions, Content Moderation & Process Automation
  • Leadership NPS = 40 (2.5 times of BU Average); Consistently Rated “Exceeds Expectations” througout
Product DesignProduct DevelopmentUser Experience (UX)Go-to-Market StrategyProduct Engineering

Senior Product Manager

Jun 2018Oct 2020 · 2 yrs 4 mos

  • Launched and scaled Peer Insights “Plus”, a freemium product targeting the needs
  • of IT professionals globally to drive reviews growth at zero additional costs
  • Launched “Review Referral” that contributes 15% of the avg. monthly reviews
  • UGC Automation - Content Moderation, Content production & Quality Monitoring leading to +40% in team efficiency
Product DesignUser Experience (UX)Digital Product DevelopmentProduct Management

Rivigo

Product Management

Apr 2017May 2018 · 1 yr 1 mo · Gurgaon, India

  • First Product hire for Rivigo which was revolutionizing Logistics in India through relay-technology & re-imagining the Supply Chain.
  • Launched Rivigo’s first SaaS product for Rivigo Franchise Partners contributing to 20% of express business with a potential to reach 50% of overall business.
  • Built Partner Wallet, Passbook & Payments platform for order placement and capacity management
  • Built Rivigo's first real-time shipment Billing platform for partners to ensure costs visibility and promotions for driving utilization
  • Launched Last-mile logistics product for Delivery partners increasing the pin-code delivery coverage by 100% and optimizing shipments operations contributing to around 15% of express business growth
  • Building Retail business products to drive the next 60% growth of express business through Real-time shipment booking platform and 100% tech integrated collections across the entire retail business chain
  • Building technology solution for delivery confirmation & response in supply chain (first in industry) with a vision to automate invoicing & payments unlocking huge working capital currently blocked in logistics

Moengage inc.

Product Manager

Oct 2015Apr 2017 · 1 yr 6 mos · Bengaluru Area, India

  • First Product Manager at MoEngage working closely with founding team members to disrupt how businesses re-engage and retain their users across mobile and web channels. The essential thrusts of marketing – segmentation & targeting – are being employed along with overwhelming data about user behaviour, user location and other user habits.
  • I launched key user engagement products at MoEngage – Web Push Notifications and Email Campaigns - that drove net new business for MoEngage in Enterprise and early-stage clients in India, SEA & Europe
  • Our clients included Internet market leaders in Ecommerce, Travel, Music, Classifieds, Food-tech, Payments and Grocery space.
  • I also led the self-serve product and automated the on-boarding for new clients, enabling multi-user and multi-app support and seamless technical integration while improving client experience using MoEngage.
  • I also undertook the task of connecting with our clients, apprising them of new features, maintaining help docs and identifying their product usage/requirement
Software as a Service (SaaS)SaaS DevelopmentWireframingProduct Launch

Invoxel technologies

Core Member

Jun 2014Nov 2014 · 5 mos · http://www.invoxel.com

  • Involved in go-to-market research for identifying and exploring opportunities in new markets for Multi-touch surfaces.
  • Worked on developing business strategy and stakeholder-need framework for clients across various sectors such as Automobiles, Banking, Oil&Gas and Retail.
  • Led the effort for Invoxel in mentoring student projects across various colleges in India.

Airtel

Management Intern

Apr 2014Jun 2014 · 2 mos · Gurgaon, India

  • Worked with Bharti Airtel as a Management Intern in their Commercial Division
  • Successfully carried out Risk Assessment of Outsourcing contracts highlighting consequential financial and operational risks with their Network Partners

Sharefare.in

Founder

Apr 2013Jun 2013 · 2 mos · www.sharefare.in

  • Developed an online platform for sharing cabs using Social Media and Location services
  • Enables real-time ride availability and partnered with 4 operators

Mentor graphics

Senior Software Engineer

Jul 2010Mar 2013 · 2 yrs 8 mos · Noida Area, India

  • One of the founding members of Veloce Transactors team. Rated 'Exceeds Expectations' in consecutive appraisal cycles and appreciated for cross-product expertise.
  • Handled multiple projects involving design, development and integration in client's environment.
  • Complete technical ownership of 5 solutions and R&D point of contact for solving clients’ technical requests
  • Played a key role in the revamp of the multi-stage product development process by designing process fix and coordinating across teams to resolve issues impacting entire product portfolio
  • Contributed to increased product usability by adding 20+ new verification features for solutions deployed at multiple clients
  • Designed and executed new projects for leading mobile chip company and largest PC chip maker in the domain of Video interface protocols
  • Achieved 20% reduction in development time & 60% increase in product performance by developing a generic solution for product development.

Education

Indian Institute of Management Bangalore

PGDM — Finance & Marketing

Jan 2013Jan 2015

Indian Institute of Technology, Delhi

Bachelor of Technology — Electrical Engineering

Jan 2006Jan 2010

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