Oct 2019 – Aug 2023 · 3 yrs 10 mos · Chennai, Tamil Nadu, India

• | AWS | AZURE | DATA | AI | ML |Dynamics365 | Power Platform | LCAP |

Jul 2012 – Sep 2019 · 7 yrs 2 mos · Chennai Area, India

• Championed Quality and Customer Satisfaction: Ensured the highest standards of deliverable quality across a diverse portfolio of programs and projects, significantly enhancing overall customer satisfaction with Microsoft’s services.
• Primary Liaison: Served as the central point of contact for all portfolio-related matters, including billing issues, personnel matters, contract extensions, and comprehensive project status updates, ensuring seamless communication and resolution.
• Comprehensive Portfolio Management: Directed the coordination and assembly of all project management plans, status reports, and performance evaluations, providing stakeholders with a transparent and consistent view of portfolio progress.
• Optimized Project Handover: Streamlined the formal handover process of project deliverables, ensuring smooth transitions and uninterrupted momentum across multiple initiatives within the portfolio.
• Leadership in Governance: Led governance activities for the portfolio, chairing the Executive Steering Committee to provide strategic oversight and executive guidance, ensuring alignment with organizational goals.
• Strategic Advisor: Delivered crucial advice and guidance on project direction and scope, effectively managing stakeholder communication and swiftly resolving issues to maintain project alignment and success across the portfolio

Mar 2012 – Jun 2012 · 3 mos · Abudhabi

• Develop and maintain the website based on the Marketing department needs and requirements.
• Design and Develop a real estate ERP
• Define the MSA's, service level agreements (SLA’S) related to contracted services.
• Managed the Application Development Service Delivery team, taking responsibility for Application Development and support.
• Ensure SLA’s are achieved and expectations are met (or exceeded).
• Built services relationships with clients.
• Demonstrated quality and profitable services are performed to the agreed SLA.
• Designed and implemented systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery.
• Responsible for reports to an agreed schedule (or on request), including management and account performance reports.
• Conduct client service review meetings; areas covered includes performance reports, service improvements, quality and processes.
• Developed and facilitated workshops and training courses.
• Vendor management

Apr 2011 – Feb 2012 · 10 mos · Bangalore

• Mange the performance of Application Development services to clients as agreed in the contract and ensure that the Service Levels are achieved.
• Management of an IT Service Delivery team of 80 and be responsible for career development and appraisals.
• Define the MSA's, service level agreements (SLA’S) related to contracted services.
• Managed the Application Development Service Delivery team, taking responsibility for Application Development and support.
• Ensure SLA’s are achieved and client expectations are met (or exceeded).
• Built services relationships with clients.
• Demonstrated quality and profitable services are performed to the agreed SLA.
• Designed and implemented systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery.
• Responsible for reports to an agreed schedule (or on request), including management and account performance reports.
• Conduct client service review meetings; areas covered includes performance reports, service improvements, quality and processes.
• Developed and facilitated workshops and training courses.

Nov 2007 – Jan 2011 · 3 yrs 2 mos

• Responsible & Accountable to the Indian office technical deliveries, Quality, HR, Admin and finance(.Profit Centre aspects).
• Reported Productivity and Quality issues from onsite team, Attrition rate at 39%, ISO 9001:2000 was in progress (but do where they were), lack of Quality, Technical and HR Processes, policies, lack of objectives defined at Organizational, department and individual level in December 2007, cost centre not a profit centre.
• Attrition tackled to 6.5% in Sep 2008, ISO 9001:2000 achieved by April 2008 and CMM Level 3 in progress, Defined organizational, department and individual objectives and collected metrics and reported to convince for a profit centre, CSI at 3.5% against the targeted of 3.0%, Resource Utilization of 97.67%, Capacity Utilization of 61.75%
• Managed Technical Deliveries made for projects like Incontact, Dial Guard, ITEMIS (Avaya, Singapore), SBS, PMS, AMS using ASP.Net Technologies. Improved productivity and quality feedback from customer.
• Frequent travel to Abu Dhabi, Ajman, Dubai, Fujairah, Ras Al Khaimah, Sharjah, Umm Al Quwain

Jun 2006 – May 2007 · 11 mos · Kolkatta

• Executive Program in Business Management

Jun 2003 – Oct 2007 · 4 yrs 4 mos

• Network Development projects
• Took charge of RM India (RMESI) network development department during a severe crisis and Delivered CC3 box products to Research Machines Plc, UK – network development department with 60+ team members working in C++, C#, ASP. Net.
• Delivered re-packaged MSI products to RM, United Kingdom – Network Development team since year 2005 using WISE.
• Internet for Learning projects:
• Took charge of Internet for Learning (IFL -STFP) in the year 2004 as a crisis management, stabilized and turned around the delivery and the customer feedback and sustained business. A team of 20+ used Visual Basic, ASP, and ASP. Net, C#
• Improved the customer satisfaction for the IFL team from 1.7 / 5 to 8.4 / 10 within a year.
• Integris projects
• Delivered Integris (School Administration Software), Centris (LEA), RM Finance modules, Integris Interactive for School Management Solutions, UK since 2003 with a team of 10 using Omnis, Visual Basic, COM, DCOM, MTS, SQL Server, and IIS since year 2003 till now.
• Frequent travels to Leeds, Bradford, Otley, London, Abingdon, Oxfordshire

Jun 2001 – May 2003 · 1 yr 11 mos

• Decision Plus
• Decision Plus (November 2002 – May 2003) - Worked as a Project Manager responsible for the proposal and technical delivery of the system.
• Remittance Management System
• RMS (November 2001 – October 2002) - Solution for Riaz MSB, UK to handle their daily core remittance business transaction, exchange rates, cash reserves, and money accounts, Profit and Loss and Balance Sheet.
• CRM Design for Star TV
• CRM (May 2001 – September 2001) - Worked as a Project Manager responsible for proposal and technical delivery of the design (including Use cases, Activity Diagrams, Sequence Diagrams, Database Diagrams, Class Diagrams, and Component Diagrams) and the base code.

Apr 1998 – Apr 2001 · 3 yrs

• Web Development for Kraft Papers- Kraft Papers web portal (September 2000 – March 2001) - Worked as a Project Leader. Responsibility and team members, reporting remain same as of IMA 2000.
• ARIA Inc (March 2000 – July 2000) - Worked as a Project Leader. Responsibility and team members, reporting remain same as of IMA 2000.
• IMA 2000 (December 1999 – March 2000) - Worked as a Project Leader responsible for the technical delivery of the system.
• StockMan 99, 2000 (April 1999 – December 1999) - Responsibility remains same as of Inventory Application for Classic Cartons. Stock Man 2000 a stock management and reporting application for Classic Cartons, Ambattur.
• Inventory Application (March 1998 – January 1999) - Worked as a Module Lead/Developer and responsible the technical delivery of the module.

Mar 1996 – Apr 1998 · 2 yrs 1 mo

• Pupils Profiling System (April 1996 – November 1997) - Worked as a Developer.
• Developed and maintained school administration software to manage student admissions, classes, staff details, fees details, vehicle information etc.,