Mar 2024 – Sep 2025 · 1 yr 6 mos

• Leading the creation of Microsoft's next generation AI features across Copilot, blending rich Substrate knowledge, deep Generative AI capabilities and a vast partner network. We're working to empower every person and organization to achieve more, every day.

Apr 2021 – Mar 2024 · 2 yrs 11 mos

• Responsible for Query Formulation in Outlook Mobile Search, quantifiably improved the search experience for nearly a quarter billion Outlook users. Led the earliest explorations for Generative AI's intersection with Search.
• Additionally built the pilot for Context IQ in Outlook and Copilot - especially creating a unified route to bringing 3rd party data into our users' prompting experiences. This enables our customers and partners to leverage the immense power of Copilot and Substrate along with their custom data - bringing true end to end empowerment across job functions.

May 2017 – Apr 2021 · 3 yrs 11 mos

• Building the next generation customer engagement platform, focusing on creating an easy to use and scalable multi source hyper-personalization system. Currently in private preview phase, with 15 customers already signed on, this version was conceptualized and delivered in 8 months.
• Additionally, manage the event channel of D365 Marketing, an OOB solution for delivering small, medium and large events, both in person as well as online. Grew the usage and adoption of the event channel to where nearly 50% of all active customers regularly use events, allowing for product penetration into otherwise unreachable markets. This is also the system that's used to plan and manage nearly all of Microsoft's worldwide sales and marketing events. (You can read a customer story from New Zealand below).
• Delivered customer value month after month, keeping a razor sharp focus on market needs (latest release included a one click experience to enable online webinars and events on Microsoft Teams - to allow users to keep engaging with their customers during Covid).
• Regularly work with UX, research, engineering, sales and marketing to deliver high quality experiences. Have strong relationships with partner companies, building a trustworthy and user focused group of product advisors who help create the best possible version of the product.

Jul 2014 – May 2017 · 2 yrs 10 mos · Gurgaon, India

• As Cvent's first Indian Systems Analyst for an international product line, I gathered expertise from the diverse Sales, Marketing and Customer Service team, and generate actionable ideas that not only made the product better, but also more user friendly.
• I used my R&D experience (interning with Mckinsey & Company), my design experience (interning with Spanedea, etc.), and a personal interest in data driven decision making (implementing precise analytic solutions, and increasing users acceptance of the product) to create solutions that impacted this multi-million dollar product.
• I was awarded the "Rookie of the Year"​ award at Cvent's Companywide, 2015.
• I was the youngest Cventer ever to get the opportunity to spend 4 months in Cvent's HQ in McLean, VA. I used this time to build a strong connection with passionate Cventers, learning how they took a start-up to a market leader in the MICE software market.
• I collaborated with multiple teams, across countries and time-zones on a daily basis, to deliver impact-full features to our core customers.

Jan 2013 – Jun 2013 · 5 mos · Gurugram, Haryana, India

• An an intern with the Business Technology Office, I worked with multiple associates trying to provide technology solutions and analysis to real world problems. My specific areas of interests were cyber-security and SDLC for Mobile App Development.

Jun 2012 – Jul 2012 · 1 mo · Mumbai Metropolitan Region

• Designed User Interface for PC as well as handheld device contexts, designed online as well as offline marketing strategies, and implementations.