Apr 2024 – Dec 2024 · 8 mos · Melbourne, Victoria, Australia · Hybrid

• Technology modernization planning to design and build a target state environment for On-Premises Private Cloud.
• Cybersecurity program for implementing a cloud based Secure Access Secure Edge solution to a user base of 10K spread across 70 countries.

Feb 2018 – Apr 2024 · 6 yrs 2 mos · Melbourne, Australia · Hybrid

• Successfully led end-to-end delivery of key projects(A$10+ mill), including time-critical regulatory initiatives.
• Rolled out agile practices for teams tailoring processes for effective delivery and tangible business outcomes.
• Strategically planned and communicated release roadmaps, executing planning increments with seamless change management.
• Collaborated with product owners and architects to prioritize user stories, identifying high-value scope items for sprint-level deliverables.
• Vendor evaluation and engagement - supporting Statements of Work (SOWs) and purchase orders with vendor teams and 3rd party solution providers.
• Key Initiatives:
• Strategic Security Initiative: Led multiple cross-functional agile teams from discovery to execution of innovative solutions to secure customer personal data (6+ millions) and mitigate the risk of data breaches. Delivered incremental innovative solutions for archiving/purging resulting in an estimated 80% reduction of highly sensitive customer data footprint in enterprise databases.
• Customer Credits Management – Led delivery of solutions to manage open credits/unclaimed monies processes impacting more than ~A$180m/year in customer open credits and resulting in direct cost savings of ~A$100k/year, meeting tight timelines and complex integration issues.
• Delivered key improvements in customer contact data accuracy and authenticity by introducing multi factor authentication, point of entry validation and system driven framework to manage failed email communications. Point of entry errors were reduced by 60% and failed email delivery is targeted to reduce by 50%.
• Complaint Management Platform - Delivered key business improvements to reduce expensive escalations and agent processing times. Initiative impact was reduction of complaint escalations by 35%.
• Billing Usage Dashboard – Delivered ‘game changer’ dashboards with key metrics to front line agents enabling 30%+ time savings.

Apr 2012 – Dec 2017 · 5 yrs 8 mos · Hyderabad Area, India

• As Lead PM, transformed partner incentive(fee) payments process from a manual one to a modern online platform impacting payments amounting to more than $200 million/year, meeting compliance requirements and significant cost savings.
• Delivered a new global payment platform for credit card payments for Microsoft Business Solutions enabling $ 2 million revenue/year. Executed supporting Statements of Work(SOWs) and Purchase Orders with payment processors and merchant account providers.
• Led program to onboard enterprise data to Microsoft’s internal big data platform enabling the vision of having an integrated organization wide data source for rich customer analytics.
• Effectively managed Business Intelligence ADM services for Microsoft Business Solutions - sales and marketing group (CRM Online, Dynamics). Delivered CIO level metric score cards, defined data security and governance standards. Doubled BI budget to $ 4 million and team size of 40+ members due to effective engagement with business.
• Awarded individual award for ‘Delighting the customer’ twice (Quarterly awards) and three team awards.
• Part of organization wide Agile core team responsible for rolling out Agile delivery practices across the organization through trainings, coaching and defining processes influencing over 500 employees.
• Established successful Release Planning by effectively conducting Program Increment Planning.

Apr 2011 – Mar 2012 · 11 mos · Bengaluru, Karnataka, India

• Student

Jul 2003 – Apr 2011 · 7 yrs 9 mos · Bengaluru Area, India

• Defined incremental requirements for key SAP SCM solutions (SCM 4.1, SCM 5.0, SCM 6.0) for technical and functional features.
• Conducted customer workshops with key customers to productize requirements - delivered new SCM features for supporting planning and scheduling of continuous flow products including new master data and planning heuristics.
• Initiated and prototyped new product ideas for reducing TCO for customers - porting APO component on Core ERP platform which has potential savings of more than 50% on infra and system maintenance costs.
• Managed and executed several large development projects with development teams spread across multiple global locations and consultants from partner companies.
• Effectively onboarded team on agile process execution for project execution including backlog prioritization, scrum tasks planning, scrum stand-ups and unblocking team from issues.
• Developed analytics dashboards for enabling manufacturing KPI monitoring based out of backend ERP data which was awarded at an SAP executive level challenge.
• Recognized as Top Talent (top 5% across the organization) .

Sep 2000 – Jul 2003 · 2 yrs 10 mos · Bengaluru Area, India ; Melbourne, Australia

• As a developer, played a key role in analyzing the business requirements and implementing them in a tight time frame. Worked directly under business analyst at Melbourne, Australia for over a year.
• Developed a core function for the customized financial package – the lease Amortization calculation engine for generating flexible online quotations.