Dec 2022 – May 2025 · 2 yrs 5 mos · Dubai, United Arab Emirates · On-site

• Advance: Windows 10 and Linux, VMware Workspace ONE, SAML, OAuth, PKI/SSL/TLS, Technical integration
• Upper intermediate: Analysis & Evaluation, LB, WAF, Troubleshooting tools, Palto Alto FW, DLP, PAM, Proxy, EDR, Trend Micro Deep Security, Web Servers, Information Protection / Security, AZ-900: Microsoft Azure Fundamentals, Microsoft Azure Administrator
• Project management, Collaboration, Strategy and CSAT:
• Led teams of up to 5 members in project management and implementation activities. • Demonstrated effective leadership and collaboration skills while dealing up to C-levels. • Managed end to end project activities for very complex projects, ensuring successful delivery • Collaborated with cross-functional teams to achieve project goals and fulfill customer business needs. • Fostered a collaborative environment for effective problem-solving. • Developed and maintained project reports for effective communication with stakeholders. • Prioritized customer satisfaction through delivering high-quality solutions. • Gathered feedback and implemented improvements based on client needs. • Contributed to enterprise-level strategy discussions. • Played a key role in the design and deployment of innovative solutions.
• Led the design and implementation of VMware Workspace ONE solutions. • Managed project activities for complex projects, ensuring timely delivery. • Designed and deployed enterprise-grade Workspace ONE solutions for government/private entities. • Oversaw transition to support activities, ensuring best practices implementation. • Executed VMware Horizon (VDI) solution implementation. • Demonstrated expertise in macOS and Windows 10 operation and troubleshooting. • Led a team of 5 in end-to-end project management (efforts allocation,
• WBS, Weekly progress, escalations etc.) for government and private projects. • Understanding of security, firewalls, traffic inspection, SSL handling (offloading, bridging, pass-through), deep SSL certificate knowledge.

Aug 2019 – Dec 2022 · 3 yrs 4 mos · Dubai, United Arab Emirates · On-site

Mar 2019 – Aug 2019 · 5 mos

Dec 2017 – Mar 2019 · 1 yr 3 mos

Mar 2017 – Nov 2017 · 8 mos · UAE

• Done various on-premise deployment and SaaS deployment for customer across UAE.
• Responsible for solution desing
• Responsible for preparing RFIs/RFPs, SoWs for potential and new oppurtunuties
• Lead a team of about 10 members to support various MDM products.
• Train fellow team members on the tools and technologies
• Seting up Lab and Production environment to test latest features of MDM of various OEM.
• Troubleshoot MDM related issues (server specific as well as end user device issues when not resolved by L1/L2 support)
• Exposure to iOS/Android/Windows8/Rugged device/ Windows RT Platform
• Deployed and configured features like DEP, VPP, Apple Configurator and Android Work
• Deployed and Configured Public and Internal/Enterprise apps with and without app wrapping
• IDM and Workspace integration

Feb 2014 – Mar 2017 · 3 yrs 1 mo · Doha, Qatar

• Mobile Device Management platforms (Airwatch, Citrix XenMobile, MobileIron) NetScalers and Systems Engineering
• Proven track record in tackling the issues of IT arena and other related lines
• Demonstrated excellence in MS-Windows Platform for Installation, Configuration, Implementations, Trouble-shooting, & Monitoring of technical issues
• Experienced professional with superior ability to motivate personnel and enhance the overall efficiency, performance, and compliance with standard procedures and regulations
• Diligent, self motivated & motivator, committed, hard task master with excellent communication, presentation, interpersonal and problem solving skills

Oct 2012 – Nov 2013 · 1 yr 1 mo · Noida

• Responsibilities Include:
• Installation, Configuration, Implementations, Trouble-shooting, & Monitoring of 1600 PCs and 900 Laptops on Windows Platform & MAC OSx.
• Providing LAN and Wireless network support for all the PCs and Laptops.
• Installation, configuration and troubleshooting of Mailing Client (MS-outlook).
• Providing Remote support for the desktops.
• Configuration & Administration of McAfee Anti-Virus.
• Providing support for all kind of software’s and applications (Installation and Troubleshooting).
• Basic understanding of Software Packaging/Software Distribution Microsoft SMS/SCCM.
• Taking care of IT tickets & Call on BMC Remedy tool and maintaining 95% above SLA.
• Maintaining Desktop, Laptop and Software Inventory.
• Taking care escalations from engineers relates to Hardware, Network and Software.

Jan 2012 – Sep 2012 · 8 mos · Gurgaon

• Operating System -> MS-Windows 98, MS-Windows XP, Vista, Window 7
• Hardware -> A+ & Trouble Shooting
• Network -> N+ and CCNA
• Language -> C and C++
• Application -> MS-Office, MS-Outlook 2003/2007
• Protocols ->TCP/IP, UDP, FTP, TELNET, DNS, DHCP
• Networking -> TCP/IP, UDP, Sonicwall NSA 2400 Firewall
• Active Directory -> User’s account creation and implementation on the directory. Implementing group policies and directory attributes. Managing site replication etc.
•  Responsible to install the software (Adobe, IBM, Microsoft, Oracle, SQL, etc.)
•  Responsible to MS outlook (Via exchange server).Manage users IDs on the exchange.
•  Protocols & Services – TCP/IP, FTP, TELNET, DNS & DHCP etc.
•  Utilities – Dame Ware, Team Viewer.
•  Troubleshooting – Desktop & Laptops (IBM, Dell, HP, HCL).
•  Worked on the Microsoft outlook, Outlook express. Also worked on the active directory (user permissions manage users account provide access to requirement).

Jul 2010 – Oct 2011 · 1 yr 3 mos · Gurgaon, India

• Operating System -> MS-Windows 98, MS-Windows XP, Vista, Window 7
• Hardware -> A+ & Trouble Shooting
• Network -> N+ and CCNA
• Language -> C and C++
• Application -> MS-Office, MS-Outlook 2003/2007
• Protocols ->TCP/IP, UDP, FTP, TELNET, DNS, DHCP
• Networking -> TCP/IP, UDP, Routers, Switches/Hub’s
• Active Directory -> User’s account creation and implementation on the directory. Implementing group policies and directory attributes. Managing site replication etc.
•  Responsible to install the software (Adobe, IBM, Microsoft, Oracle, SQL, etc.)
•  Responsible to MS outlook (Via exchange server).Manage users IDs on the exchange.
•  Protocols & Services – TCP/IP, FTP, TELNET, DNS & DHCP etc.
•  Utilities – Dame Ware, MS Proxy.
•  Troubleshooting – Desktop & Laptops (IBM, Dell, HP, HCL).
•  Worked on the Microsoft outlook, Outlook express. Also worked on the active directory (user permissions manage users account provide access to requirement).