Atul Kumar

Engineering Manager

Hyderabad, Telangana, India10 yrs 6 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Led development of AI-powered financial applications.
Architected comprehensive insurance and banking solutions.
Pioneered enterprise mobility management for Fortune 500 clients.

Stackforce AI infers this person is a Fintech expert specializing in AI-driven banking and insurance solutions.

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Skills

Core Skills

Engineering ManagementFinancial ServicesSystem ArchitectureCore Banking ImplementationEnterprise Mobility Management

Other Skills

Agentic AI DevelopmentREST APIsJavaScriptServiceNowJavaAndroid DevelopmentCross-team CollaborationTeam BuildingEthereumLeadershipEnterprise Mobility Management (EMM)Artificial Intelligence (AI)CC++HTML

About

Engineering Manager specializing in Financial Services Operations at ServiceNow, with 9+ years of experience building enterprise-grade solutions that transform how banks and insurance companies operate.I lead a talented engineering team developing innovative applications that automate critical processes for financial institutions—from card and loan operations to insurance claims and dispute management. Our solutions help major banks and insurance organizations streamline everything from customer-facing services to back-office operations. In 2025, our dispute management application revolutionized how card disputes are resolved across cardholders, merchants, and acquirers.Since joining ServiceNow, I've been instrumental in building the entire FSO product suite from the ground up:- Architected core banking and insurance data models aligned with industry standard- Built comprehensive applications for Card Operations, Loan Operations, Deposit Operations, Payment Operations, and Client Lifecycle Management- Developed Personal and Commercial Insurance applications including Claims Operations- Created AI-powered Dispute Management integrated with VISA and Mastercard

Experience

Servicenow

3 roles

Software Engineering Manager

Promoted

Jan 2024 – Present · 2 yrs 2 mos

Leading engineering team building AI-powered financial services applications for banking and insurance operations at ServiceNow.
Built ServiceNow® Disputes Management, Built with Visa - a comprehensive card dispute management system uniting the entire dispute resolution process in a single, connected workflow. Integrated directly with VISA and Mastercard networks, enabling frictionless customer experiences while maintaining full compliance.
Pioneered AI-powered dispute intake automation and driving shift to Agentic AI-first approach for financial operations use cases
Managing cross-functional teams delivering enterprise-grade solutions serving banks and insurance organizations
Mentoring engineers while collaborating with product managers and customers to define technical roadmap

Agentic AI DevelopmentREST APIsEngineering ManagementFinancial Services

Senior Software Engineer

Mar 2022 – Dec 2023 · 1 yr 9 mos

Expanded ServiceNow's financial services platform into insurance domain while scaling banking applications.
INSURANCE PLATFORM
Architected insurance core data model and horizontal framework from ground up
Built personal and commercial insurance applications including auto insurance, homeowner insurance, and claims operations for both personal and commercial lines
BANKING EXPANSION
Enhanced banking suite with client lifecycle management, payment operations, and deposit operations applications
Designed scalable architecture supporting multiple financial products and complex workflows
IMPACT: Delivered comprehensive insurance platform adopted by major carriers, automating critical underwriting and claims processes

System ArchitectureJavaScriptCore Banking ImplementationFinancial Services

Software Engineer

May 2020 – Mar 2022 · 1 yr 10 mos

Pioneered ServiceNow's Banking industry vertical, building the foundational platform and applications from scratch.
PLATFORM FOUNDATION
Designed and implemented horizontal data model and framework for banking industry - the foundation for all subsequent banking applications
Built Card Operations and Loan Operations applications enabling banks to automate card lifecycle management and loan servicing processes
Integrated with JHA (Jack Henry & Associates), a major core banking system
PRODUCT EXPANSION
Extended platform with Client Lifecycle Management for customer onboarding and KYC processes
Built Payment Operations and Deposit Operations applications for transaction processing and account management
Created reusable components and patterns adopted across financial services vertical

ServiceNowJavaScriptCore Banking ImplementationFinancial Services

Samsung r&d

2 roles

Software Engineer

Jul 2016 – Mar 2020 · 3 yrs 8 mos · Noida

Designed and developed Enterprise Mobility Management (EMM) solutions enabling secure device management at scale for Fortune 500 clients.
KEY ACHIEVEMENTS
Architected and implemented EMM features managing thousands of enterprise devices across global organizations
Contributed to Samsung Knox platform, developing secure mobile device management capabilities including remote configuration, policy enforcement, and compliance monitoring
Built device enrollment and provisioning systems reducing setup time by 60%
Designed RESTful APIs for device management and optimized performance handling 100K+ concurrent device connections
Collaborated with product teams across US and Korea delivering customer-driven solutions

JavaAndroid DevelopmentEnterprise Mobility Management

Software Developer Internship

Jan 2016 – May 2016 · 4 mos · Noida

Contributed to Enterprise Mobility Management platform development, successfully converting internship to full-time position.
Developed features for Samsung's EMM platform under mentorship of senior engineers
Implemented device management capabilities and participated in agile ceremonies and code reviews

JavaAndroid Development

Student's gymkhana iiita

President

Jan 2015 – Jan 2016 · 1 yr · Prayagraj, Uttar Pradesh, India

Honored to have led as the Student Gymkhana President at IIIT Allahabad (1,000+ students), leading 50+ coordinators and organizing major college events. Together, we've strengthened our IIIT community through engaging events and a united spirit. Grateful for the opportunity to contribute to the unique fabric of IIIT life.