Jan 2022 – Dec 2022 · 11 mos · Boston, Massachusetts, United States

• I work with the Former CEO of SRI (Stanford Research Institute) and we teach the NABC framework (very similar to the Ideation phase in Product Management) to our Corporate Partners
• The NABC Framework was used to build Siri (Digital assistant) and was later bought by Steve Jobs (Apple)
• My team educates the learners on how to lead digital innovation in their organization by identifying the right needs through Value Creation Workshops
• I also create the Go-to-Market strategy to attract more learners and measure product metrics to define success
• I am creating the Minimal Viable Experience (MVE) instead of Minimal Viable Product (MVP). I use Jira to manage the Product Roadmap and backlog
• Trust me when I say it's more than a student job!! :) It is a fusion of Product Management and Project Management

Feb 2020 – Aug 2021 · 1 yr 6 mos

• Led the Ideation, design & development of Admin portal in Samsung RPA platform (Robotics Process Automation) which allowed user to schedule up to ~500+ processes on single bot in a day.
• Created AS-IS Process flow & recommended the automation opportunities, increased productivity to accommodate 300K additional cases yearly with current team size.
• Created the internal SOPs (infographics), PM training content and led mentoring program as an ad-hoc responsibility.

Jul 2017 – Feb 2020 · 2 yrs 7 mos

• 1. Act as communication conduit between the stakeholders and the application development team to represent the stakeholder community to the development team and to translate the business needs for the team.
• 2. Created the Gap Analysis Sheet and arrange the brainstorming forum with interfaces stakeholders for coming up with the Feasibility Study.
• 3. Created User Stories as per the captured project scope and conducting User Story walkthrough for the captured scope.
• 4. Entrusted with the responsibility of writing acceptance criteria, example, process flow etc. to ensure that the customer and the Scrum team are speaking the same language.
• 5. Managed the Product Vision, Roadmap, Release Plan and estimations to deliver the Minimum Viable product (MVP).
• 6. Facilitated various Scrum ceremonies & events - Daily Scrum, Backlog Refinement, Sprint Planning, Sprint Review and Retrospective.
• 7. Reviewed & Approved the test cases written by testers.
• 8. Worked on different applications including - Property Valuation, Financial Application across 9 countries (SOX Compliant), Contact Management System, Employee DB (GDPR Compliant).

May 2017 – Jul 2017 · 2 mos

• Major Clients Handled- Uber, ZANACO, Transfast LLC, HDFC, Commercial Bank of Africa & Ameyo Premium Clients (APC).
• Exceeded sales quota by ~400+ licenses after 3 weeks POC at Uber India, leading to a substantial expansion in product rollout.
• Managed Documentation Team of 5-7 people and have created more than ~2.5K documents in the entire tenure.
• Led the integration of Ameyo tool bar with Salesforce CRM, MS Dynamics, Zoho CRM, Zen desk, payment gateway integration in IVR etc.
• Recommended server specifications & setup architecture including Failover Setups and Business Continuity Plans.
• Conducted onsite workshops and meetings with client exploring additional capabilities of the product.
• Became primary interface between the development team and Business Users (External clients and Service Account Managers).
• Understood requirements, suggested solutions and got them implemented.

Sep 2016 – Apr 2017 · 7 mos

• Installed and configured application and PostgreSQL database on Linux servers.
• Designed IVR & CRM as per requirement of customer using Node Flow Designer.
• Designed setup architecture for Centralized and Distributed Contact Centre with CTI.

Nov 2014 – Sep 2016 · 1 yr 10 mos

• Single handedly initiated 100+ projects, led kick-off calls, understood requirements, proposed solutions & prepared project plans.
• Understood requirement and proposed contact centre solution from default to high end customizations.
• Recommended enhancements in Product as per client and market research.
• Coordinated with Regional Project Managers and finalize the scope for customizations.
• Gathered requirement, analyzed, discussed BRD documents & performed feasibility studies in coordination with presales & development.
• Created Implementation plan using Gantt charts & MS Project.
• Created Project Plan document including Project scope, Wireframes of Proposed UI designs, project prerequisites, Network solution architecture, UAT plan & acceptance criteria.
• Provided timely status updates to the Sales, Engineering & Projects Head.
• Prepared User Manuals and various feature documents of product.
• Analyzed quality of product demos given by Presales and Inside Sales Team and provided feedback to them.

Mar 2013 – Nov 2014 · 1 yr 8 mos

• ● Managed Requirements, finalize and share the scope documents along with cost Involved to end customers.
• ● Created scope of work and Project Plans for customization requests.