Shivam Raykhere

Business Development Executive

Bhopal, Madhya Pradesh, India8 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in pricing strategy and data-driven leadership.
Proven track record in process improvement and automation.
Strong background in customer experience management.

Stackforce AI infers this person is a Fintech and Operations expert with a strong focus on automation and customer experience.

Contact

Skills

Core Skills

Operations ManagementProcess ImprovementMarket ResearchBusiness Analysis

Other Skills

AlgorithmsAnalysisBlockchain TechnologyBusiness Intelligence (BI)Business OperationsBusiness Process EfficiencyBusiness Process ImprovementBusiness StrategyCollaborative Problem SolvingCross-functional CollaborationsCross-functional Team LeadershipCustomer Experience ManagementData AnalysisData AnalyticsGo-to-market Strategy

About

Senior Manager with 8+ years driving pricing strategy, analytics, and automation at scale. IIM Calcutta grad with a passion for operational excellence, process design and data-driven leadership. Constantly looking for more effective ways to do what we do.

Experience

Tsi - transworld systems inc.

3 roles

Senior Manager Business Intelligence

Promoted

Sep 2020 – Present · 5 yrs 6 mos

Business Operations Manager

Sep 2019 – Aug 2020 · 11 mos

Practice Manager

May 2017 – Aug 2019 · 2 yrs 3 mos

Customer Experience Management
Designed product to cater to stakeholders including Executives, Strategic Initiatives heads, Business Units heads
Defined and introduced metrics to measure customer sentiment at product level and process exceptions
Process Reengineering for CE Survey Analysis
Redesigned 70 surveys across 34 BUs to capture customer experience insights & vendor concerns more efficiently
Designed categories library for response classification & streamlined process for survey verbatim response analysis
Analysed & classified 7,000+ survey verbatim responses and conducted RCA for 32,000+ complaints dataset
Robotics Process Automation
Demonstrated capability of bringing down processing time up to six-fold through Robotics Process Automation
Projected an estimated potential savings of $2.4 million to $8.5 million within the first year of implementation of RPA
Operations Productivity Improvement
Generated potential annual savings of $151,000 from productivity improvement initiatives
Achieved improvement of 13.37% in KPI deliverable, reduction of 34.4% in required buffer
Set up process and tools for operations to drive daily review and feedback mechanism at team and individual level

Customer Experience ManagementProcess ReengineeringRobotics Process AutomationOperations Productivity ImprovementOperations ManagementProcess Improvement

Capgemini

Project Associate

Apr 2016 – Jun 2016 · 2 mos · Pune

Comprehensive research & Analysis on Blockchain Technology and PSD2 (Payments Services Directive 2) in financial services.
Conducted comprehensive research & analysis of Blockchain technologies, Bitcoin paradigm in payments practice
Conceptualised compatibility matrix of 8 parameters to evaluate 6 Blockchain technologies for implementation in RTP
Analysed 20+ use cases of Blockchain across 9 business lines; contemporary developments by Citi, BAML
Assessed qualitative implications of the upcoming regulatory norms- PSD2 on payments sector
Conjectured business strategies of clients- 11 US & Canada banks, vis their future offerings, trends, driving factors

ResearchAnalysisBlockchain TechnologyPayments Services Directive 2Market ResearchBusiness Analysis