Jan 2023 – Jun 2024 · 1 yr 5 mos · Bengaluru, Karnataka, India · On-site

• Led cross-functional teams to deliver data segregation, build CRM solutions, and negotiated commercials for vendor products.
• Increased operational visibility, improved customer experience, established hiring guidelines for SDE's and built team.
• Resilience and robustness of Jupiter Home page
• Iterated and implemented the improved rewards for the co-branded cards
• Led a team of 15 people (11 BE + 4 FE) across CS Tech, Rewards/Benefits and Home/Landing page

Jul 2021 – Nov 2022 · 1 yr 4 mos · Bengaluru, Karnataka, India

• I managed the CX workstream of the new SVP goal (Bazaar) targeting tier 2 and tier 3 customer cohort with a value commerce concept. Led a team to deliver vernacular features for better customers coverage and experience, I designed and drove alignment for a countrywide goal to enhance customer control on Amazon push notifications.

Sep 2016 – Jan 2018 · 1 yr 4 mos

• I guided new team members, collaborated with Leadership and senior engineers, and contributed significantly to the expansion of the Customer Lifecycle Management Platform (Turing).

Jan 2016 – Sep 2016 · 8 mos

• Launched new prime communication platform – Turing, in US with first use case as welcome emails for Prime Signup

Jan 2018 – Jul 2021 · 3 yrs 6 mos · Seattle, Washington

• I drove E2E SVP and VP goals for various projects. I led a team to isolate global stack from China, architected a POS system for cash payments, and enhanced an investigator tool for fraud prevention, resulting in significant cost savings and operational efficiency improvements.

Nov 2014 – Dec 2015 · 1 yr 1 mo · Gurgaon, India

• I led the vendor onboarding process, mentored junior engineers, and managed stakeholder expectations to drive successful project outcomes.

Oct 2013 – Aug 2014 · 10 mos · Bengaluru Area, India

• I architected a hypothesis testing and search optimization framework, educating employees on its usage and onboarding processes. I also had the opportunity to mentor new college graduates on software development practices.

Jul 2010 – Sep 2013 · 3 yrs 2 mos · Mumbai Area, India

• In my role as ENO in the Systematic Market-Making Group at Credit Suisse, I developed a booking tool for portfolio performance analysis, created a workflow management tool for IT change approvals, and tested the integration of One-Tick with existing systems. These projects allowed for more efficient trading strategies and reduced operational risk.

Aug 2009 – Apr 2010 · 8 mos

• Architected a device that empowered differently abled (visually challenged) people in mobility and signaling in a tailored environment

May 2009 – Jul 2009 · 2 mos · Oldenburg Area, Germany

• Conceptualized and implemented a C-to-Spec translator to make OFFIS validation tools work with model to C code generators