Apr 2016 – Jul 2020 · 4 yrs 3 mos · Bengaluru Area, India

• Incident Management: End to End Management of customer networks and providing a rapid response to customer raised incidents and problems
• Change Management:
• Asses the BAU changes and provide Task Implementation Document
• Perform move, add or delete changes on the network as per standard change process
• Configuration Management: Manage configurations and implementations
• Performance management and trend analysis
• Preventative maintenance

Mar 2014 – Apr 2016 · 2 yrs 1 mo · Bangalore, India

• Design, Troubleshooting and Monitor the daily operations of IP network elements and associated service on Pacnet Global
• Configuration, monitoring and Troubleshooting of MPLS-L3 VPN, MPLS-L2 VPN, and CoS on SP Backbone network with Cisco and Juniper Platforms on IS-IS as backbone IGP with MP-BGP for transport and OSPF, BGP, EIGRP, Static routing as CE-PE communication.
• Configuration and maintains of IP Peering with AS10026 for Enterprise customers and ISP customers for low latency routing.
• Troubleshoot the backbone routing issues and outages on IS-IS, OSPF and BGP core network.
• Designing, configuration and troubleshooting of customer Enterprise WAN Network with High availability using BGP/Static Routing, PBR for critical data, HSRP/VRRP for Multi-Homed and Single Homed network.
• Configuration and maintains of managed customer Equipment’s including various Cisco ISR model routers and ASA series Firewalls and Configuration of VPNs: DMVPN, Site-Site VPN, IPSEC VPN, SSL VPN and other security features like ACL, NAT, Zone Based Firewall.
• Building secured redundant switched network using RSTP, MSTP, LACP, VLAN, TRUNKS for L2 transport network.
• Approval and allocations of IPs to customers.
• Capacity Planning, Management and Engineering of Backbone network with L1 and IP Engineering Teams.
• Monitoring NMS Alarms and resolve the issues within SLA.
• Customer Fault Handling and Escalation, Identifying and responding to faults on Managed Network, on 3rd party suppliers, Vendors and handling and escalating the case through to resolution.
• Facilities maintenance (monitoring and management of air-conditioning, UPS, Power usage, health and safety at Colocation Facilities and on POP locations.
• Providing Dedicated 24*7 technical support for Enterprise and Key customers via phone/Chat
• Making all kind of changes within given SLA
• Taking the back up of all network devices on weekly basis and creating and modification of Network documents on every major changes.

Oct 2012 – Oct 2013 · 1 yr

• Installation, Managing and Maintaining the local LAN network and WAN network services on cisco devices.
• Implement static and dynamic addressing services for hosts in a LAN environment.
• Configure, verify and troubleshoot VLAN, trunks and VACL.
• Configure and verify and troubleshooting of inter VLAN routing.
• Firewall monitoring and change of policies using in PIX 535 Cisco ASDM.
• Coordinating with service providers for MPLS Links
• Configure HSRP-VSS between Core Switches for redundancy and for load balancing.
• Configure STP on all core and Access switches to avoid Switching Loops.
• Configure cisco 2900 for Internet access with High availability.
• Taking Monthly Backup from Routers, L3 & L2 Switches using TFTP Server.
• Managed LAN Revamping work in RBI.
• Co-ordination with Customers and Vendors and manage the SLA with client.