Aug 2025 – Present · 7 mos

• Partner Technical Specialists - Partner possess deep brand skills and are assigned to partners based on revenue and growth potential. They are responsible for influencing the partner’s technical strategy toward IBM’s Technology. The PTS-Partner works to incorporate and embed IBM technology into partner's reference architectures, practices, and solutions. They coordinate IBM technical expertise to identify, design, and implement valued client centric solutions. The PTS-Partner focuses on growing the capability and capacity of the overall ecosystem. They increase partner’s technical capabilities for demonstrating and deploying IBM Technology at scale with partner firms’ sales and technical sellers.

Feb 2024 – Aug 2025 · 1 yr 6 mos

• IBM Customer Success Manager Technical Specialists (CSMs) are technical experts who work with clients to drive adoption and expansion of IBM products to accelerate client value. They look for expansion opportunities within and across the product or service the client is using. During the renewals process, CSMs partner with Subscription & Annuity Reps to ensure the client has a seamless experience. They are key to driving customer value by activating entitlements through finding sponsors; conducting use-case workshops and establishing measurable business outcomes; developing a success plan that describes deployment roadmap(s), milestones, and outcomes with client sponsors and stakeholders, and by deeply understanding clients’ main challenges and becoming a trusted guide for their modernization and adoption of IBM’s technology portfolio.