Mar 2020 – Jan 2022 · 1 yr 10 mos · Dubai, United Arab Emirates

• Sojern provides digital marketing solutions for the travel industry. Powered by artificial intelligence and traveler intent data, Sojern activates multi-channel marketing solutions to drive direct demand.
• Role impact and highlights:
• Managed, grew and retained SMB MEA programmatic campaign portfolio of 100+ clients across 17 countries within Middle East, Africa and Asia; 2021 target achievement: Q1 157%, Q2 150%, Q3 123%; achieved TOP CSM Award for Q2 across EMEA and APAC
• Upsold and cross-sold additional products and solutions with a consultative method resulting in growing an existing client by 3000% (biggest client in all of EMEA and APAC)
• Delivered business value reviews to analyse client campaign performance and recommend recovery strategy, resulting in a 200% portfolio growth
• Collaborated with Sales, Account Management, Finance, Legal, Analyst and Ad Operations teams to successfully run and pivot client campaigns to meet Covid-19 recovery demands
• Optimised client training and onboarding processes to decrease activation time and drive product adoption
• Led the onboarding and mentoring of new hires in EMEA region resulting in decreased onboarding time

Nov 2019 – Feb 2020 · 3 mos · South America

• I took a wonderful opportunity to travel through Brazil, Argentina, Uruguay and Colombia, before moving to Dubai.

Mar 2019 – Nov 2019 · 8 mos · London, United Kingdom

• Tubular Labs is the leading global video measurement and data analytics SaaS-based platform that powers broadcasters, publishers, and brands to create successful content and scale audiences faster.
• Role impact and highlights:
• Managed a multimillion dollar client portfolio across Europe, UAE, Brazil, and Asia; Q32019
• retention rate of 85% overall, 100% for Tier 1 (highest value) clients
• Built and maintained strong, long-lasting relationships by defining business value and objectives with C-Suite and solving their macro and micro-level challenges
• Worked with global product and engineering teams to scope, build, and extract analytical reports for 40+ clients. The majority of my portfolio were Tier 1 clients.
• Converted raw Tubular data into actionable insights, predictions and recommendations to guide clients’, resulting in a revenue increase of 15% for a large Tier 1 client
• Collaborated with the account management team to scope client roadmaps, managed multiple implementation project timelines, conducted executive business reviews, and adapted operational strategy to ensure solution adoption
• Saved 15 at-risk customer relationships in 2019 which accounted for 20% of EMEA’s book of business
• Expanded the French and German based clientele by 50% and 80% through country-specific data analysis and strategic initiatives (ex. Vidcon - largest annual conference, and super-user events)
• Represented Tubular Labs as a speaker at VideoZhara (largest Eastern European video industry conference) to present emerging data and trends for the region to an audience of~250

Apr 2018 – Feb 2019 · 10 mos · London, United Kingdom

Apr 2016 – Feb 2018 · 1 yr 10 mos · London, United Kingdom

• SaaS-based platform headquartered in New York City with more than 1,100 employees in 11 countries, we help the world’s largest companies create valuable experiences for their customers every day.
• Role impact and highlights:
• Overachieved sales targets in line with KPIs consistently for each quarter by an average of 135%
• Nominated amongst 1200+ employees globally for “Never Give Up” Award
• Ranked as top performer globally for 5 consistent quarters surpassing 97% of employees
• Developed personalised pitches and demonstrations based on client data with solutions consultants and account management team to kickstart initial sales meetings
• Studied Sprinklr’s product range to offer bespoke services, resolving prospect’s pain points
• Measured and presented data analysis and recommended the outcome to leadership on sales strategy for high-value prospects
• Developed friendly rapport to build long-term trust with analysts, managers, VPs and C-Suite of prospective clients
• Coached and mentored new hires globally and enforced the “buddy program” to create a positive environment conducive to their growth. Also guided new hires by conducting personalised web and live trainings

Feb 2015 – Nov 2015 · 9 mos · Budapest, Hungary

• ExxonMobil Business Support Center Hungary provides services globally to ExxonMobil Corporation mainly in the fields of Finance, Customer Service and IT in several languages.
• Role impact and highlights:
• Used SAP and other reporting software to conduct multi-currency analysis for monthly and quarterly close cycles under short deadlines for Norwegian affiliates
• Analysed, reviewed and investigated financial statements (P&L, Balance Sheet, Cash Flows) of reporting units
• Conducted activities for Catalyst Accounting
• Completed monthly and quarterly balance sheet reconciliations in cooperation with international contacts (Guatemala, Norway, Belgium)
• Reconciled open balance sheet items using P&L and Balance Sheet figures from other business support centres
• Ensured alignment of monthly balances with posted transactions

May 2012 – Aug 2012 · 3 mos · Toronto, Ontario, Canada

• Baird MacGregor Insurance Brokers LP is an independently owned Toronto-based insurance firm, operating as a retail broker, writing all classes of commercial and personal insurance, including risk management solutions worldwide, and has full underwriting authority with major insurers.
• Responsibilities:
• Summer staff for 6 summers from 2007 to 2012
• Reviewed and improved policy documentation for several different clients in a short period of time
• Reconciled and updated information for several clients using various tools of data analysis