Jan 2022 – Aug 2024 · 2 yrs 7 mos · Bangalore

• I specialize in delivering strategic consultation for LinkedIn advertisers, helping clients unlock the full potential of their Learning Management System (LMS) products. My expertise begins with a comprehensive needs assessment to understand client goals, allowing me to tailor LMS solutions that drive impactful results. By analyzing performance data, I provide actionable recommendations that enhance the effectiveness of marketing initiatives, ensuring measurable improvements.
• Campaign planning and execution are at the core of my approach, where I develop customized strategies that align with client objectives. I continuously monitor key performance metrics, implementing A/B testing to optimize engagement and drive ROI. Collaboration with creative teams ensures that all campaign materials are aligned with the target audience's needs and preferences.
• A critical aspect of my role involves fostering trust-based relationships with clients and stakeholders. I conduct regular status meetings to align with business goals, gather feedback, and facilitate cross-functional collaboration. This ensures we address client needs efficiently, improving service delivery.
• Client-centric service excellence is key to my approach, where I act as the main liaison between clients and internal teams, resolving inquiries and technical issues promptly. I also implement structured retention strategies, including upselling and cross-selling opportunities, while scheduling regular check-ins to review progress, analyze performance, and explore growth avenues.
• I utilize data-driven insights to inform strategic recommendations that drive business growth, focusing on both performance improvement and revenue generation. Through proactive engagement, I consistently identify upselling opportunities and help clients maximize their ROI.

Jun 2019 – Aug 2020 · 1 yr 2 mos · Bengaluru, Karnataka, India

• I excel in client management and engagement by building strong relationships with key clients, ensuring high retention and satisfaction through attentive service and consistent communication. I actively facilitate client meetings and reviews, addressing concerns and identifying opportunities for service enhancements. By developing tailored client engagement strategies, I’ve improved interaction and deepened relationships while monitoring client satisfaction metrics to proactively address issues and boost loyalty.
• In strategic account development, I manage a diverse portfolio, driving revenue growth with customized account strategies and personalized service. I work closely with cross-functional teams to deliver solutions aligned with client needs, contributing to their success. Through regular account reviews, I identify upselling and cross-selling opportunities, which increase account value and align with client goals.
• My project coordination and execution skills ensure timely delivery and alignment with client expectations. I maintain clear communication between clients and internal teams, developing project timelines and milestones to guarantee transparency. I also implement quality assurance processes that meet or exceed client standards, ensuring top-tier service delivery.
• Additionally, I conduct in-depth market research to identify trends and client needs, supporting the development of new service offerings. By analyzing client feedback and market data, I provide insights and strategic recommendations that inform marketing strategies across platforms like LinkedIn, Google Ads, Facebook, and Instagram.
• I prioritize customer satisfaction and service excellence by implementing feedback mechanisms to refine service delivery based on client input. Prompt resolution of issues helps maintain client trust and loyalty. I also develop training materials and sessions to educate clients on new products and services, ensuring they maximize their value.

May 2018 – Jun 2019 · 1 yr 1 mo · Bengaluru, Karnataka, India

• Drive lead generation efforts across Pan India, identifying new opportunities to fuel business growth
• Conduct sales analytics to gain insights that support strategic decision-making
• Focus on business development and revenue generation to meet organizational goals
• Collaborate closely with both internal and external teams, leading end-to-end planning and execution of key projects

May 2017 – May 2018 · 1 yr · Bengaluru, Karnataka, India

• End-to-End Management of Logging Cases:
• Proficiently managed the entire lifecycle of logging cases related to servers for The Swizz bank account.
• This included meticulous documentation, real-time tracking, and ensuring accurate records of server issues, actions taken, and resolutions.
• Maintained effective communication with clients throughout the process, providing regular updates on case status and resolution timelines. Coordinated with technical teams and vendors to resolve issues promptly and minimize downtime.
• Reporting and Feedback Collection:
• Generated detailed reports on case resolution metrics, including average resolution times and recurring issues. Analyzed these reports to identify trends and areas for improvement.
• Collected client feedback post-resolution to gauge satisfaction and uncover opportunities for enhancing service quality. Presented findings and recommendations to management for continuous process improvement.
• Upselling Warranty and Maintenance Packages:
• Assumed responsibility for identifying and engaging clients who could benefit from additional warranty and maintenance packages. Tailored upselling approaches based on clients' specific needs and server requirements.
• Effectively communicated the value propositions and benefits of these packages, such as extended coverage and priority support, resulting in increased package sales and enhanced client support.