Vijeta Marwah

Product Manager

Bengaluru, Karnataka, India11 yrs 5 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Expert in building AI-powered customer experience solutions.
Proven track record in 0 to 1 product development.
Strong background in E-commerce and marketplace growth.

Stackforce AI infers this person is a Product Manager specializing in AI-driven customer experience solutions within E-commerce.

Contact

Skills

Core Skills

Product ManagementArtificial Intelligence (ai)E-commerceProgram ManagementGo-to-market Strategy

Other Skills

0 to 1 growthAlgorithmsB2B MarketingBusiness DevelopmentCC++Customer EngagementCustomer ExperienceEngineeringGrowth HackingHTMLInventory ManagementJavaScriptLinuxMarketing Strategy

About

I enjoy building 0 to 1 products, leveraging AI and large language models (LLMs) to enhance customer communication across various channels, including apps, chat, email, and voice calls. This omnichannel approach ensures seamless interactions and elevates the customer experience. I bring 10 years of experience across industries spanning insurance , B2C retail, e-commerce, and marketplaces, where I have successfully identified customer needs and translated them into effective product strategies.

Experience

Acko

2 roles

Principal Product Manager

Promoted

May 2025 – Present · 10 mos · Bengaluru, Karnataka, India · On-site

Drive the vision, strategy, and delivery of an AI-powered customer-experience suite that empowers both end-customers and frontline agents across the entire sales-to-support lifecycle.
Focusing on:
Conversational AI assistance products for customers across all channels
New-age CRM suite
Contact centre tools
to enhance interaction quality , revenue and increase agent productivity & effectiveness while bringing down assistance costs.

Product ManagementArtificial Intelligence (AI)

Senior Product Manager

Oct 2023 – May 2025 · 1 yr 7 mos · Bengaluru, Karnataka, India · On-site

Building AI-Powered Assistance Products Across All Domains!
1. Customer Support: Implementing AI-based chat assistants to help customers with common tasks and post-sales support.
2. Sales Engagement: Creating AI-driven sales assistant chatbots that provide prospects with instant answers while they navigate the purchase funnel.
3. Lead Nurturing: Developing conversational bots designed to nurture leads from out-of-market users.
My focus is on creating intelligent products that deliver assistance across various channels—voice, email, and chat—ensuring omnichannel capabilities and a seamless customer experience.
I bring extensive experience in case management SaaS tools, telephony systems, voice bots, CRM systems, and omnichannel solutions. This expertise enables me to develop end-to-end solutions that enhance customer interactions and drive business success.

0 to 1 growthCustomer EngagementCustomer ExperienceProduct LaunchProduct ManagementRetail+2

G.o.a.t brand labs

Building D2C brands

Aug 2021 – Jul 2023 · 1 yr 11 mos · Bengaluru, Karnataka, India · On-site

Built marketplace growth insights product for online selling and Led new product launches

0 to 1 growthGrowth HackingProduct ManagementE-Commerce

Udaan.com

Strategic projects

Oct 2019 – Jul 2021 · 1 yr 9 mos · Bengaluru Area, India · On-site

1. Launched and drove adoption of online product catalog improving conversion by 30 bps & reducing returns by 100 bps.
2. Launched “reviews and ratings” feature on the app increasing conversion for pareto Lifestyle sellers
3. Redesigned the seller monetisation improving the category bottomline from 0% to 4%
4. Helped setup seller outreach to onboard sellers online at minimal cost and doubled marketplace selection within 4 weeks.

Program ManagementProduct MarketingProduct ManagementOnline MarketplaceMerchandising

Flipkart

2 roles

Sell side - Manager

Jan 2019 – Oct 2019 · 9 mos · On-site

Managed the sell-side for the womenswear category at Flipkart Fashion. Enhanced the customer funnel through various methods such as cross-targeting , social media influencer campaigns , curated/vernacular pages & trend led merchandising targeted at audiences from various demographics while improving the conversion through pricing/offer led constructs.
1. Planned and launched cross-sell program across 15 categories resulting in MAU improvement by 15% MoM
2. Grew traffic and visits by 50% YoY through merchandising , whitelisted pages , Ads and cross-sell/upsell programs
3. Grew the category by 70% YoY by increasing branded segment, hi-low pricing and identification & rectification of selection whitespaces

P&L ManagementPricing StrategyMarketing StrategyProduct ManagementInventory ManagementRetail+1

E-commerce Advertising and Monetisation

Feb 2018 – Dec 2018 · 10 mos · On-site

Led the E-commerce Ad Sales for strategic brands/accounts in the Electronics BU. Designed E-commerce launch and marketing strategy for various brands during the stint. This resulted in 200% achievement of the annual sales target.
1. Collaborated with the product , marketing and sales team to build , define GTM and scale "Targeted Brand Ads"
2. Planned and executed exclusive E-commerce launches on Flipkart for leading consumer electronics products by liaising with several cross-functional teams including central merchandising , category and brand marketing
3. Developed and launched the Flipkart games charter along with product, central merchandising and brand partners doubling the ‘time spent on the app by the user’ during Big Billion days (annual flagship sales event)

Program ManagementProduct MarketingGo-to-Market StrategyProduct Launch PlanningOnline AdvertisingProduct Management+1

Indian school of business

Marketing and Communication Coordinator at Business Technology Club

Jun 2016 – May 2017 · 11 mos · Hyderabad Area, India

Freescale semiconductor

Design Engineer

Jun 2013 – Apr 2016 · 2 yrs 10 mos · Noida Area, India

1. Worked in SoC verification team and was responsible for development and testing of System-on-chips for printing and networking applications.
2. Coordinated with 6+ teams in leading end to end testing of various products of the group.
3. Collaborated with engineers and product architects across various global sites to define low power , high performance chips.
4. Developed quality testing strategies and worked on both pre and post silicon product verification in a highly inter-dependent dynamic environment.
Performed quality assurance tests, and in case of issues, suggested suitable fixes.
Introduced new quality testing methods which helped automate project life-cycle and saving engineer-hours

Bharti airtel services

Summer Internship

Apr 2012 – Jul 2012 · 3 mos · Gurgaon, India

Developed a critical understanding of the Mobile Base Stations and the equipments used.
Studied and analyzed the various problems faced such as call drop , cross-talk and depletion in signal strength. Prepared an in depth report to rootcause the technical problems faced and suggested recommendations to fix the same.

Airports authority of india

Summer Intern

Jun 2011 – Jul 2011 · 1 mo · New Delhi Area, India

The training programme included study of various units under Radio Construction and Development Unit (RCDU) which included Flight Inspection Unit (FIU), Central Maintenance Cell (CMC) and Air Traffic Control (ATC). The programme involved extensive knowledge of the instrumentation and communication systems.