Rakesh Mondal

Product Manager

Bengaluru, Karnataka, India9 yrs 9 mos experience
Most Likely To SwitchAI ML Practitioner

Key Highlights

  • Expert in AI-driven product management.
  • Strong background in software engineering.
  • Proven leadership in cross-functional teams.
Stackforce AI infers this person is a SaaS and Fintech product manager with strong software engineering expertise.

Contact

LinkedIn

Skills

Core Skills

Product ManagementAi IntegrationGenerative AiAi Framework DevelopmentAi/ml AnalyticsAi-powered InsightsLeadershipRecruitment CoordinationAutomationProduct StrategyDevelopment RoadmapSoftware DevelopmentPlatform EngineeringDigital Product DevelopmentPlatform Infrastructure

Other Skills

AIAgile MethodologiesAlgorithmsAnalyticsCC++CRMData StructuresDigital TransformationDockerEnglishEnterprise AutomationEnterprise SoftwareFeedback ManagementHTML

About

Product Manager and ex-Software Engineer in industry-leading product firms, with a demonstrated history of working in CRM, Transaction Processing, and E-Commerce Industries. Skilled in Product Management, Project Management, Tech Consulting, and Software Development. Strong technical and analytical skill set with a Masters in Business Administration (MBA) from Indian Institute of Management Calcutta and a Bachelor of Engineering (B.E.) in Computer Science from Jadavpur University

Experience

Salesforce

5 roles

Senior Product Manager, Agentforce

Promoted

Nov 2024 – Present · 1 yr 5 mos

  • Driving product innovation at the intersection of AI, CRM, and enterprise automation within Salesforce’s Agentforce Platform.
  • I lead cross-functional initiatives that enable every Salesforce Agent - employee or customer-facing - to deliver intelligent, grounded, and multimodal experiences at scale.
Product ManagementAI Integration

Product Manager, Service AI

Jan 2024 – Nov 2024 · 10 mos

  • Working across a plethora of Generative AI apps focused on Search (Semantic/Keyword), Retrieval, and Retrieval Augmented Generation (RAG)
Product ManagementGenerative AI

Product Manager, Industries AI

Dec 2020 – Dec 2023 · 3 yrs

  • Shipped robust frameworks that helps 12+ Industries Clouds, Partners, and Customers to build and operationalize AI-driven hyper-relevant customer interactions, in a low-code/no-code fashion. Major offerings spanned across Predictive, NLP, OCR, and Generative AI services
Product ManagementAI Framework Development

Product Manager, Industries Analytics

May 2020 – Dec 2023 · 3 yrs 7 mos

  • Product Manager for AI/ML and Analytics portfolios in the Industries Cloud team. Owned Product Development, GTM, Revenue, and Growth for specialized AI+Analytics SKUs across two different sectors
  • Communications
  • Energy and Utilities
  • Responsible for building the Intelligence layer on top of the Revenue Lifecycle Management products. This included AI and Analytics around
  • Product and Catalog Management
  • Pricing Management and Optimization,
  • Quote, Order, and Asset Lifecycle (CPQ),
  • Order Management,
  • Contract Management,
  • Billing, Subscription, & Payments
Product ManagementAI/ML Analytics

Product Manager, Einstein Relationship Insights

May 2020 – Dec 2023 · 3 yrs 7 mos

  • Managed the adoption, growth strategy, and feature development for Einstein Relationship Insights. This AI-powered research assistant integrates with Salesforce to help users discover new relationships that unlock opportunities and discover insights by crawling disparate data sources.
Product ManagementAI-Powered Insights

Product management & technology club - iim calcutta

Co-Founder

Jan 2020 – Dec 2021 · 1 yr 11 mos · Kolkata, West Bengal

  • Aimed at making IIM Calcutta the hub of Product Management excellence
  • Official IIMCal Page - https://www.iimcal.ac.in/pmtech-clubsig
  • Official Twitter Handle - https://twitter.com/PMTech_IIMC
  • Official Medium Handle - https://medium.com/@pmtech
  • Official Facebook Page - https://www.facebook.com/pmtechiimc
Product ManagementLeadership

Salesforce

Product Manager

Apr 2019 – May 2019 · 1 mo · Hyderabad Area, India

  • Worked in the Industries Cloud team; Formulated the Product Strategy and Development Roadmap for Salesforce Surveys and Feedback Management offerings
  • Received a Pre-Placement Offer
Product StrategyDevelopment Roadmap

Indian institute of management, calcutta

Recruitment Coordinator

Dec 2018 – Dec 2019 · 1 yr · Kolkata Area, India

  • Coordinated various recruitment activities and corporate engagements across 2 placement cycles
  • Facilitated 1000+ offers and 3000+ GD & PI processes for 900+ students across 2 MBA batches
  • Designed and led the Automation and Digital Transformation of placement operations
Recruitment CoordinationAutomation

Amazon

Software Development Engineer II

Mar 2018 – May 2018 · 2 mos · Bengaluru Area, India · On-site

  • Senior developer in the India Global Selling team, which provides the platform for Amazon's Global Selling initiative.
Software DevelopmentPlatform Engineering

Visa

2 roles

Senior Software Engineer

Promoted

Jul 2017 – Mar 2018 · 8 mos

  • Senior developer in the Platform Engineering Team for the Digital and Mobile Product Development organization.
  • Engaged in developing highly-scalable and distributed platform components for various digital products and services like Visa Checkout, Visa Token Services and Visa Direct.
Software DevelopmentDigital Product Development

Software Engineer

Jul 2015 – Jun 2017 · 1 yr 11 mos

  • Developer in the Platform Infrastructure Services team of Digital and Mobile Product Development.
  • Worked on :
  • Service Lookup and Discovery Framework - Consul, Vault
  • Asynchronous Messaging Platform - Kafka, Mirrormaker, Streams, Connect
  • Real-time Search Platform - Solr, ElasticSearch.
  • Containerization Platform - Docker, Swarm, Nginx.
  • Reactive Frameworks - RxJava, Hystrix
Software DevelopmentPlatform Infrastructure

Education

Indian Institute of Management, Calcutta

Master of Business Administration - MBA

Jan 2018 – Jan 2020

Jadavpur University

Bachelor of Engineering (B.E.) — Computer Science and Engineering

Jan 2011 – Jan 2015

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