Jun 2021 – Mar 2025 · 3 yrs 9 mos

• Directed end-to-end product and engineering strategy for mobile-first solutions across Sprinklr’s enterprise SaaS suite — driving product vision, platform modernization, innovation, and scalable architecture; built high-performing teams, streamlined processes and infrastructure, and aligned global execution to accelerate adoption and improve operational efficiency.
• Spearheaded transition of mobile-first solutions to unified cross platform stack for web and mobile (React Native + React Native Web), achieving 75%+ code reuse, 60% lower frontend costs, and 50% faster releases across mobile and web.
• Led engineering strategy, architecture, and execution for Sprinklr’s AI-powered Contact Center (CCaaS) mobile solutions — architecting scalable, fault-tolerant telephony and real-time infrastructure (PSTN, VoIP/SIP, WebRTC, MQTT/WebSockets) driving adoption, cross-functional alignment, and enterprise-grade experiences.
• Led agile execution across global engineering, QA, and product teams — scaling processes, modernizing infrastructure through containerization and orchestration, and optimizing system architecture for scalability, resilience, and low-latency performance, improving delivery predictability by 40%, boosting app performance 5x, and reducing user drop-offs by 30%.
• Elevated platform reliability, security and compliance — embedding WCAG 2.1 AA accessibility, OWASP Security Standards adherence, GDPR and PII protection, end-to-end encryption, MDM readiness, and clean security scans (SAST, MAST, DAST, API)
• Accelerated go-to-market and customer success for mobile-first solutions by modernizing pricing, institutionalizing onboarding & enablement best practices (reducing time-to-value by 70%), and strengthening cross-functional execution — driving faster adoption, higher CSAT, and turning at-risk accounts into long-term advocates.

Apr 2019 – Jun 2021 · 2 yrs 2 mos

• 𝗗𝗿𝗼𝘃𝗲 𝘁𝗵𝗲 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗼𝘃𝗲𝗿𝗵𝗮𝘂𝗹 𝗮𝗻𝗱 𝗹𝗮𝘂𝗻𝗰𝗵 of the 𝗦𝗽𝗿𝗶𝗻𝗸𝗹𝗿 𝗚𝗿𝗼𝘄𝘁𝗵 𝗔𝗽𝗽 by combining deep user research, behavioral analytics, and persona modeling with a re-architected mobile experience engine — introducing contextual personalization, preference caching, and simplified B2B workflows. Resulted in a 𝟲𝟱% 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗶𝗻 𝗮𝗱𝗼𝗽𝘁𝗶𝗼𝗻 and 𝟮𝟱% 𝗱𝗿𝗼𝗽 𝗶𝗻 𝘂𝘀𝗲𝗿 𝗱𝗿𝗼𝗽-𝗼𝗳𝗳 within a year
• Improved 𝗹𝗼𝗮𝗱𝗶𝗻𝗴 𝘁𝗶𝗺𝗲 𝗯𝘆 𝟯𝘅, scroll smoothness to 𝟲𝟬𝗳𝗽𝘀, and content rendering speeds across devices by optimizing image/video compression, implementing advanced caching strategies, and reducing JS bundle size
• Reduced push infrastructure costs by 𝟳𝟬% by migrating to Amazon SNS, while improving reliability and scalability
• 𝗟𝗲𝗱 𝗚𝗧𝗠 𝗲𝗻𝗮𝗯𝗹𝗲𝗺𝗲𝗻𝘁 𝗳𝗼𝗿 𝗺𝗼𝗯𝗶𝗹𝗲 — building internal training, marketing collateral, and client-facing materials to accelerate enterprise adoption
• Led mobile strategy and execution that contributed to Sprinklr 𝗮𝗰𝗵𝗶𝗲𝘃𝗶𝗻𝗴 𝘁𝗼𝗽 𝘀𝗰𝗼𝗿𝗲𝘀 in mobile capabilities in the 𝟮𝟬𝟮𝟬 𝗙𝗼𝗿𝗿𝗲𝘀𝘁𝗲𝗿 𝗪𝗮𝘃𝗲, supporting its position as a category leader
• Architected and led development of 𝗦𝗽𝗿𝗶𝗻𝗸𝗹𝗿 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁 𝗠𝗼𝗯𝗶𝗹𝗲 𝗦𝗗𝗞 for native, React Native, Flutter, and WebView-based apps — delivering AI-powered, accessible, and secure real-time support with rich features like chat, video calls, co-browsing, smart replies, appointment booking, secure forms, and multilingual support
• 𝗘𝗻𝘀𝘂𝗿𝗲𝗱 𝗲𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲-𝗴𝗿𝗮𝗱𝗲 𝗮𝗰𝗰𝗲𝘀𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝘆 𝗮𝗻𝗱 𝗰𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 (WCAG 2.1 AA, OWASP Mobile Top 10, PII protection), and seamless deployment across top global brands - supporting 𝟮𝗠+ 𝘂𝘀𝗲𝗿𝘀 and over 𝟭𝟬𝟬𝗠+ 𝗺𝗲𝘀𝘀𝗮𝗴𝗲𝘀 exchanged
• Expanded Sprinklr Service Suite to mobile starting with Social Care across 20+ digital and messaging channels, establishing the foundation for full-fledged CCaaS on mobile

Apr 2018 – Mar 2019 · 11 mos

• Led end-to-end mobile engineering for Sprinklr’s enterprise suite, transforming product delivery, scaling architecture, and driving high-impact client-facing initiatives across industries.
• Accelerated mobile development velocity by 40% by rewriting Sprinklr’s legacy apps in React Native and migrating to the in-house Space Design System — enabling faster cross-platform delivery, consistent UX, and 85%+ shared codebase across iOS and Android.
• Expanded product usage among power users by launching tablet-optimized mobile experiences, redesigned for productivity at scale — unlocking adoption across field teams and executives in key enterprise accounts.
• Led architecture and end-to-end delivery of CSR platform, a digital volunteering platform developed in collaboration with the top organisation. Navigated high-pressure timelines, cut-to-cut delivery cycles, and complex stakeholder coordination to deliver a scalable CSR solution adopted by thousands of users within weeks.
• Strengthened data 𝘀ecurity & compliance posture by supporting MDM deployments with app hardening, encrypted local storage, and enterprise-grade governance for high-regulation banking customers.
• Led development of high-performance analytics libraries enabling interactive data visualizations with D3 and ART, optimized to deliver 60fps performance on insight-rich mobile dashboards.
• Boosted marketing team efficiency by integrating mobile-first workflows into Sprinklr’s Marketing Cloud — including campaign planning, calendar views, asset management, and approval flows tailored for on-the-go marketers.
• Established robust QA automation & CI/CD pipelines, including Fastlane-based deployments, automated regression suites (Appium, Cucumber, Detox).
• Scaled the mobile engineering organization to 25+, introducing sprint cadences, agile best practices, and quality KPIs across engineering, QA, and product — improving delivery predictability and cross-functional alignment.

Apr 2017 – Mar 2018 · 11 mos

• Owned engineering and product delivery for multiple strategic mobile initiatives, scaling platforms, leading high-stakes client programs, and transforming cross-functional collaboration.
• Scaled mobile engineering from 5 to 15+ team members, including iOS, Android, QA, product, and project managers — improving execution capacity and enabling parallel development across multiple product lines.
• Architected a modular mobile foundation to support 10+ white-labeled and custom enterprise apps across BFSI, retail, pharma, and public sector — accelerating delivery timelines and lowering development overhead.
• Improved cross-platform consistency and delivery speed by standardizing mobile architecture, unifying shared components, and building platform-agnostic libraries in React Native.
• Delivered real time collaboration app for the world’s leading organization — integrated real-time messaging, task management, and live video collaboration; scaled to 200K+ users.
• Drove rapid prototyping and delivery of a B2C app for a top American consumer brand — enabling BLE integration, real-time data sync, community engagement, and rich analytics in React Native.
• Streamlined project delivery and quality through agile processes, sprint rituals, and automated pipelines — improving delivery predictability and reducing production defects across mobile releases.
• Led engineering engagements in customer workshops in Paris and across strategic accounts — building alignment between engineering, product, and sales to support enterprise app rollouts.

Apr 2016 – Mar 2017 · 11 mos

• Led Sprinklr’s mobile architecture and technical direction during a critical phase of platform expansion, team scaling, and early adoption of React Native — setting the foundation for future innovation.
• 𝗧𝗼𝗼𝗸 𝗼𝘃𝗲𝗿 𝗺𝗼𝗯𝗶𝗹𝗲 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀, leading iOS, Android, and Windows development across Sprinklr’s platform — establishing technical direction, mentoring engineers, and ensuring delivery continuity.
• 𝗣𝗶𝗼𝗻𝗲𝗲𝗿𝗲𝗱 𝗦𝗽𝗿𝗶𝗻𝗸𝗹𝗿’𝘀 𝘁𝗿𝗮𝗻𝘀𝗶𝘁𝗶𝗼𝗻 𝘁𝗼 𝗥𝗲𝗮𝗰𝘁 𝗡𝗮𝘁𝗶𝘃𝗲, developing early-stage POCs and driving adoption across product lines to improve code reusability, consistency, and cross-platform speed of execution.
• 𝗟𝗲𝗱 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗼𝗳 𝗦𝗽𝗿𝗶𝗻𝗸𝗹𝗿’𝘀 𝗗𝗶𝘀𝘁𝗿𝗶𝗯𝘂𝘁𝗲𝗱 𝗮𝗻𝗱 𝗔𝗱𝘃𝗼𝗰𝗮𝗰𝘆 𝗺𝗼𝗯𝗶𝗹𝗲 𝗮𝗽𝗽𝘀, enabling distributed marketing, social selling, and influencer programs for global brands.
• Architected and developed modular infrastructure to support multiple mobile apps, enabling faster time-to-market and simplified maintenance for enterprise customers.
• 𝗦𝘁𝗿𝗲𝗻𝗴𝘁𝗵𝗲𝗻𝗲𝗱 𝗺𝗼𝗯𝗶𝗹𝗲 𝗮𝗽𝗽 𝗾𝘂𝗮𝗹𝗶𝘁𝘆 𝗮𝗻𝗱 𝗿𝗲𝗹𝗲𝗮𝘀𝗲 𝗮𝗴𝗶𝗹𝗶𝘁𝘆 through automation and 𝗖𝗜/𝗖𝗗 pipelines using Fastlane, Appium — improving release cadence and crash-free rates.
• Collaborated closely with strategic clients and internal stakeholders (sales, implementation, support) to translate customer needs into mobile capabilities — improving client satisfaction and retention.
• Mentored interns and junior engineers, scaling mobile talent through structured onboarding, hands-on training, and regular knowledge-sharing sessions.

Apr 2015 – Oct 2015 · 6 mos

• Lead iOS Developer

Apr 2013 – Mar 2015 · 1 yr 11 mos

• Joined as one of the earliest mobile engineers and played a pivotal role in building Sprinklr’s first-generation mobile apps, driving foundational architecture, feature development, and enterprise-scale delivery from the ground up.
• 𝗥𝗲𝘃𝗮𝗺𝗽𝗲𝗱 𝗦𝗽𝗿𝗶𝗻𝗸𝗹𝗿’𝘀 𝗶𝗢𝗦 𝗺𝗼𝗯𝗶𝗹𝗲 𝗮𝗽𝗽 𝗨𝗜/𝗨𝗫, aligning with modern design standards and improving usability for large enterprise workflows.
• 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗲𝗱 𝗰𝗼𝗿𝗲 𝗺𝗼𝗯𝗶𝗹𝗲 𝗰𝗮𝗽𝗮𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀 for publishing, engagement, approvals, and monitoring dashboards — supporting governance workflows across major social channels (Facebook, Twitter, LinkedIn, etc.).
• Built the 𝗲𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 𝗰𝗮𝗹𝗲𝗻𝗱𝗮𝗿 module in iOS, enabling complex content management for thousands of social accounts — including filters, custom fields, advanced search, and collaborative sharing.
• Implemented 𝗽𝘂𝘀𝗵 𝗻𝗼𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 𝗶𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲 and deep linking to support real-time workflows for users and executives on the go.
• Delivered 𝗺𝗲𝗱𝗶𝗮-𝗿𝗶𝗰𝗵 𝗦𝗼𝗰𝗶𝗮𝗹 𝗔𝘀𝘀𝗲𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 on mobile, supporting Pinterest-style browsing, enterprise filters, and role-based permissions for content reuse.
• 𝗟𝗲𝗱 𝗮𝗽𝗽 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗶𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁𝘀, optimizing launch time, reducing memory leaks, integrating crash analytics, and achieving >99% crash-free sessions across releases.
• 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗲𝗱 𝗯𝘂𝗶𝗹𝗱𝘀 𝘂𝘀𝗶𝗻𝗴 𝗙𝗮𝘀𝘁𝗹𝗮𝗻𝗲, improved release cycles, and integrated analytics to measure adoption and inform product decisions.
• 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗲𝗱 𝗶𝗻-𝗵𝗼𝘂𝘀𝗲 𝗶𝗺𝗮𝗴𝗲 𝗰𝗮𝗰𝗵𝗶𝗻𝗴 and rendering optimizations using AsyncDisplayKit to deliver smooth, 50+ fps scrolling experiences even on low-end devices.
• Initiated mentorship practices by onboarding and coaching early interns and junior engineers — laying the groundwork for Sprinklr’s mobile team culture.