Apr 2023 – Present · 2 yrs 11 mos · Mumbai, Maharashtra, India · On-site

• ■Ensure adherence to organisational process, audit and compliance by maintaining close coordination with audit and compliance teams and responding to audit information requests.
• ■Work with department head to lead & execute the technology strategic projects and identifying opportunities for automation, cost savings, and service quality improvement.
• ■Co-ordination and escalation management with internal IT teams and external Vendors on major recurring incidents to ensure smooth incident and problem management. Create and maintain problem management summary with root cause analysis, review and update knowledge management documents and impart plan for improvement and periodic training to team members to improve monitoring and incident handling capabilities. Work with team on operation improvement in terms of skills and managerial area.
• ■Work on system design and architecture to make sure the system is design with Security standards, scalability, high availability and redundancy.
• ■Hands-on technical depth enables direct oversight, problem-solving and participation for complex implementation, system upgrades and operational troubleshooting.