Sep 2024 – Present · 1 yr 6 mos · Hyderabad, Telangana, India · Hybrid

• Work in coordination with ITIL processes like Incident, Problem and Change management processes.
• · Responsible for engaging in all Sanofi Corp Major Incidents and Align desired resources for fixing the issue, initiate technical bridge call and share updates with Technical teams and management.
• · Carefully document all tech conversation over bridge and send incident summary.
• · Host Change Management Bridge and facilitate smooth change implementation.
• · Analyze the change requests based on impact statement.
• · Maintained process documentation and templates associated with the role
• · Facilitates communication with clients, team members, suppliers, etc. to ensure the actions and changes which may affect them are known. Documents commitments and action items
• · Create Problem tickets after incident resolution and follow up for Root cause analysis.
• · Create Post Incident Review document and share with stakeholders.