Irshant Gautam ↗️

Co-Founder

New Delhi, Delhi, India16 yrs 9 mos experience

Highly Stable

Key Highlights

Over 16 years of experience in Quality Assurance.
Expert in team leadership and process improvement.
Proven track record in delivering high-performance results.

Stackforce AI infers this person is a Quality Assurance and Operations Management expert in the customer service domain.

Contact

Skills

Core Skills

Quality AssuranceTeam LeadershipConsultingPublic Speaking

Other Skills

7 QC ToolsAnalytical SkillsBlog MarketingBusiness ConsultingBusiness ManagementCall auditingCoachingCompliance MonitoringContent MarketingCreative StrategyCustomer ServiceDigital MarketingDigital Marketing AgenciesLeadershipManagement Consulting

About

Hi All LinkedIn Members, I am heaving over 16 years of experience in Quality Assurance and Operations Management, I have developed strong expertise in team leadership, process improvement, and performance management within the call center and customer service domain. I have successfully led QA teams, managed quality control programs, and ensured consistent delivery of high-performance results across multiple projects. My core strengths include team handling, coaching, reporting, and compliance monitoring. I am adept at organizing and prioritizing work to meet tight deadlines while maintaining the highest standards of accuracy and quality. Throughout my career, I have: Led and mentored QA teams, ensuring task completion and weekly pendency management. Conducted regular call audits, call listening, and calibration sessions to ensure 100% compliance and service excellence. Designed and managed Quality Control Plans, implementing best practices and continuous process improvements. Delivered daily, weekly, and monthly reports in coordination with business partners and stakeholders. Provided constructive coaching and performance feedback to enhance agent and team efficiency. Demonstrated a proactive approach to problem-solving, innovation, and goal achievement. I am passionate about driving quality excellence and customer satisfaction through data-driven insights, structured feedback, and continuous learning. My experience has equipped me to contribute effectively to organizational growth, improve operational standards, and lead teams toward achieving measurable success.

Experience

Tech mahindra

Senior Quality Analyst

Jul 2025 – Present · 8 mos · Noida, Uttar Pradesh, India · On-site

QA’s Team handling related to daily task.
Pendency distribution at the end of every week.
Listen to and observe calls, made by call center agents
Consistently meets or exceeds deadlines and objectives
Offers new ideas to the team, department, and/or organization
Complete daily, weekly, monthly reporting with partners
Organize, prioritize, and plan work efficiently
Ensure that all reporting is completed and published on time
Provide effective quality coaching during the call calibration sessions
Participate on regular call listening session to ensure 100% compliance
Demonstrates flexibility, resourcefulness, ability to be innovative and goal oriented
Efficiently responds to problems and identifies opportunities to improve policies or procedures
Manage the call quality program by listening to calls, providing feedback, and managing calibration calls with various partners
Develops and manages a comprehensive project Quality Control Plan as well as develops best practices and process
Provide timely feedback to department managers/supervisors/leads, so that they can share feedback and provide adequate coaching to the agents

Call auditingQuality AuditingCustomer ServiceReportingCoachingCompliance Monitoring+2

Irshant gautam management consultant

Founder

Aug 2017 – Present · 8 yrs 7 mos · Delhi, India

Irshant’s aim is to help you achieve your personal and business goals faster and easier at an increase rate than you had ever imagined.
Irshant Gautam has consulted many companies and addressed many people, talks and seminars throughout across the country. As a Keynote speaker and seminar leader, he addresses people day by day.
Irshant speaks to corporate and public audiences on the subjects of Personal and Professional Development, including the executives and staff of many of India’s largest corporations.
His exciting talks and seminars on Business hacks, Leadership, Selling, Self-Esteem, Goals, Strategy, Creativity and Success Psychology bring about immediate changes and long-term results.
Prior to founding his company Irshant involve many corporate with versatile fields like sales, HR & Administration and he has very successful careers as well. He has conducted high level consulting assignments with several plus corporations in strategic planning and organizational development.

Business ConsultingMotivational SpeakingTraining & DevelopmentLeadershipStrategyConsulting+1

Wezzal infotech

Senior Quality Analyst

Jul 2014 – Present · 11 yrs 8 mos · Noida, Uttar Pradesh, India · On-site

QA’s Team handling related to daily task.
Pendency distribution at the end of every week.
Listen to and observe calls, made by call center agents
Consistently meets or exceeds deadlines and objectives
Offers new ideas to the team, department, and/or organization
Complete daily, weekly, monthly reporting with partners
Organize, prioritize, and plan work efficiently
Ensure that all reporting is completed and published on time
Provide effective quality coaching during the call calibration sessions
Participate on regular call listening session to ensure 100% compliance
Demonstrates flexibility, resourcefulness, ability to be innovative and goal oriented
Efficiently responds to problems and identifies opportunities to improve policies or procedures
Manage the call quality program by listening to calls, providing feedback, and managing calibration calls with various partners
Develops and manages a comprehensive project Quality Control Plan as well as develops best practices and process
Provide timely feedback to department managers/supervisors/leads, so that they can share feedback and provide adequate coaching to the agents