Sneha Ghosh

Operations Associate

Bengaluru, Karnataka, India6 yrs 9 mos experience

Key Highlights

  • Proven track record in client service and operational excellence.
  • Successfully managed high-profile corporate events.
  • Consistently increased sales and student enrollments.
Stackforce AI infers this person is a Customer Experience and Event Management professional with a strong focus on B2C sales.

Contact

Skills

Core Skills

Customer ExperienceOperationsProject ManagementClient ServicingSales ManagementTraining And Development

Other Skills

Academic AdministrationAccount ManagementAttention to DetailBusiness DevelopmentBusiness-to-Business (B2B)CanvaClient PresentationClient RelationsClient ServicesCold CallingCommunicationCompetitive AnalysisConflict ManagementContract NegotiationCorporate Events

About

I’m a customer-focused professional with 6.5+ years of experience across CX, Corporate Events, Operations and B2C Sales. I thrive in fast-paced environments where service excellence and operational discipline meet. Skilled in delivering high-quality, personalized experiences for premium, HNI, and UHNI clients while driving strong business outcomes. A lifelong learner, known for ownership, adaptability, and a continuous learning mindset, with a strong track record in client service, execution, and operational excellence.

Experience

Swiggy

Lead - Crew Captain

Oct 2025Present · 5 mos · Bengaluru, Karnataka, India · On-site

  • As someone who lives and breathes customer-first thinking, at Swiggy’s premium service CREW, I get to bring that to life every day, blending CX and Operations to craft effortless, memorable experiences for premium, HNI, and UHNI clientele. Every request is a chance to deliver something seamless, thoughtful, and full of heart!
Customer SatisfactionClient RelationsEvent ManagementCustomer ExperienceOperations

Frame events & productions

Client Servicing Manager

Aug 2024Oct 2025 · 1 yr 2 mos · Bengaluru, Karnataka, India · On-site

  • A few projects I briefly worked on:
  • Led Salesforce's 5 days event in Phuket, Thailand as a Project Manager, handled end-to-end execution, overseeing transportation, artist management, team-building activities, hotel arrangements, VIP coordination, conference logistics, and F&B.
  • Brought DSCI on board as a new client and took charge of their CyberCrime Summit 2025 in Bengaluru, right from ideation to flawless delivery.
  • Independently executed multiple multi-city events for Hewlett Packard Enterprise and Hitachi Vantara, ensuring P&L targets were met and billing was closed on time.
  • Delivered multiple corporate offsites in Coorg and Goa, overseeing all logistics and guest experiences.
Event PlanningClient PresentationP&L ManagementSales StrategyProject ManagementClient Servicing

Maac

Center Head

Apr 2022Aug 2024 · 2 yrs 4 mos · Bengaluru, Karnataka, India · On-site

  • Sales: -
  • Engaged with prospective students through strategic cold calling and personalized counseling to drive enrollment in our dynamic courses.
  • Increased the center sales by 45% YoY with consistent inflow on enrolments.
  • Handled rollover & fresh collections month on month from new enrolments & students with
  • 30% growth month on month for FY 22-23 & 23-24.
  • Training:
  • Effectively trained and mentored the sales team at MAAC HSR and MAAC Jayanagara on advanced closing techniques and pitch delivery strategies, motivating and empowering them to consistently achieve their MoM targets, on Booking and Billing.
  • Academics:
  • Supported Teaching faculties in batch allotments & overseeing the academic operations, maintaining data to analyse active, pass-out and dropout students MoM and YoY.
  • Implemented research-driven strategies to proactively retain students at the risk of dropping out.
  • Ensured fee structures corresponded appropriately to the level and quality of services rendered to students.
  • Conducting Inter Center Student Engagement events as well as preparing them for PAN
  • INDIA Competitions, organized from MAAC Head Office, Aptech, which encourage them to be disciplined, adding value to the overall peer learning.
  • Administrative and Audit:
  • Effectively managed center’s overall day to day operations that includes,
  • Student attendance tracking,
  • Assignment Deadline reminder,
  • Fees collection,
  • Arranging Parents-Teachers Meeting,
  • Informing absentees and their parents,
  • Issuing their ID cards,
  • Maintaining Enquiry, Enrollment and Post Enrollment formalities and documents,
  • Overall Academic, Administrative and Center Hygiene
  • Managed internal audits (Aptech.Ltd) & ensure non-compliance is at net zero.
  • Student Placement:
  • Worked as a coordinator with the Central Placement team along with external agencies and
  • start-ups to ensure student's internships/freelancing opportunities/full time job.
Sales StrategyEmployee TrainingClient ServicesSales ManagementTraining and Development

Career launcher, kolkata

Senior Academic Counselor

May 2019Mar 2022 · 2 yrs 10 mos · On-site

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