Oct 2023 – Mar 2025 · 1 yr 5 mos · Pune, Maharashtra, India · On-site

Mar 2021 – Oct 2023 · 2 yrs 7 mos · Pune · Hybrid

• Project: Barclays (Apr 2019 – Present) as Infra Project Manager
• Developing project baselines, monitoring and controlling projects with respect to cost, resource deployment, time overruns and quality compliance to ensure satisfactory execution of projects.
• Supervising ITIL Process including Service Level Management, Issues Management, Configuration Management, Risk Management, Scope Change Management, Communications Management, Release Level Management & so on.
• Acting as SPOC for all technical delivery, scope management and quality related issues.
• Operating as escalation point to resolve all support issues and driving resolution of customer's technical support issues.
• Recruiting teams, providing direction and motivation to the Team for ensuring optimum performance ensuring training of team members to meet current job requirements and future technology considerations.
• Managing performance, coaching team members and resourcing team appropriately to deliver on objectives while driving a culture of excellence.
• Acting as a People Manager who is responsible for personal and professional development of the employee. End-to-End performance management of team such as Goal setting, year/midr eview’s and ratings.

Oct 2015 – Mar 2021 · 5 yrs 5 mos · TCS Sahyadri Park, Phase III, Hijewadi

• Project: Barclays (Apr 2019 – Present) as Infra Project Manager
• Project: Microsoft Corporation (Outlook Services) (Oct 2015 - Mar 2019) as Project Lead, managing Infrasupport (24X7) team for Microsoft
• Planned and organized people, infrastructure, communication, and material components of aservice, to improve its quality, the interaction between service provider and customers, and thecustomer’s experience.
• Efficiently managed the Microsoft internal application and Windows server infrastructure.
• Supervised end-to-end security patches management along with resolving general Windows adminrelated tasks/issues/requests using SNOW and ICM tools.
• Served as part of Infra support team and maintained & monitored entire server infrastructure(physical and virtual).
• Worked on application deployment, installation, etc., password rotation, access management,backup’s issues and ensured servers were being backed-up regularly.
• Collaborated with vendors HP/Dell team for any kind of H/W change/upgrade activities.

Nov 2013 – Oct 2015 · 1 yr 11 mos · Magarpatta, Hadapsar, Pune

• Managing the Windows Server Infrastructure of RBS Banking applications. Supporting Production, Testing, Development Environments. Handling many numbers of highly clients critical applications hosted in windows servers. For any sort of issues related to supported servers, we have to work end to end to get make the system up. If situation demands, I must have to work under tremendous pressure till recover from outage completely.

Mar 2012 – Dec 2012 · 9 mos · Hyderabad Area, India

• Role & Responsibilities:
• Providing the Remote Support (Cartelized Servicedesk Support) to the Kalyani Gerdau users.
• User ID Management: Provide Level 1 Exchange/Server support (Active Directory )
• E.g. Creation,Modification,Deletion Email ID & Groups. Provide the Internet access, outlook profile updating, Provide the mail sending rights to the particular group, addition in distribution groups as well as Security Groups, mailbox quota increase etc.
• Troubleshooting: Troubleshoot the Application software as well as system software. E.g. MS- Office outlook 2003/2007, Internet Explorer, Desktop/Laptop slow, and Internet related issue etc.
• Install/Uninstall: Installation & Un-installations of various SOE & NON SOE software which is support by Client Business E.g. MS-Office 2003/2007, Telecom network applications, Default software’s etc.
• Password Reset: Take responsibilities of resetting E.g. Ms-Outlook, Domain
• Well versed of: BMC Remedy (Incident Management), VNC, Net meeting, Symantec Bright mail Gateway, Ad Manager, Ayudame (IBM-remote assistance tool), SCCM Remote Tool, Service Desk Tool.

Jan 2011 – Mar 2012 · 1 yr 2 mos · Pune

• Remote Support