Apr 2019 – Jul 2023 · 4 yrs 3 mos

• Provided executive leadership for enterprise-wide Product and Platform Delivery across Customer Success, Payments, Sales & MarTech, and Disputes portfolios. Directed strategy, governance, and portfolio prioritization for cross-regional Agile teams, ensuring alignment with organizational objectives and long-term growth. Partnered with senior business, product, and technology leaders to define product strategy, optimize resources, and implement scalable delivery practices. Led initiatives driving digital innovation, AI-enabled experiences, operational resilience, and enterprise transformation, while fostering cross-functional collaboration and future-ready capabilities

Mar 2019 – Present · 7 yrs

• Leading APAC Business Operations for the Office of the CTO, driving enterprise-wide strategy, operational excellence, and large-scale technology transformation. Shaping processes, governance frameworks, and operational models for the technology Org to ensure efficiency, scalability, and alignment with organizational objectives. Partnering with senior leaders to translate technology vision into actionable regional strategies, fostering cross-functional collaboration, innovation, and long-term growth. Guiding teams across APAC to enhance operational efficiency, embed rigor, and build organizational capabilities while delivering measurable business outcomes, including revenue growth and cost optimization.

Apr 2008 – Mar 2019 · 10 yrs 11 mos

• Provided executive leadership for enterprise-wide Product and Platform Delivery across Customer Success, Payments, Sales & MarTech, and Disputes portfolios. Directed strategy, governance, and portfolio prioritization for cross-regional Agile teams, ensuring alignment with organizational objectives and long-term growth. Partnered with senior business, product, and technology leaders to define product strategy, optimize resources, and implement scalable delivery practices. Led initiatives driving digital innovation, AI-enabled experiences, operational resilience, and enterprise transformation, while fostering cross-functional collaboration and future-ready capabilities

Jan 2001 – Jan 2008 · 7 yrs

• Revitalized the organization’s intranet, leading a comprehensive transformation that significantly improved user engagement and functionality, achieving a 100% successful implementation. Played a pivotal role in ERP transformation for the wholesale banking business, enhancing process efficiency and system reliability.