Manoj Medhi

Customer Success Manager

Guwahati, Assam, India8 yrs experience
Highly Stable

Key Highlights

  • Expert in customer satisfaction and retention strategies.
  • Strong foundation in customer-centric analytics.
  • Currently upskilling in data analytics tools.
Stackforce AI infers this person is a Customer Success professional transitioning into Data Analytics.

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Skills

Other Skills

BpoBusiness Process Outsourcing (BPO)Customer ExperienceCustomer InteractionCustomer LoyaltyCustomer ServiceCustomer Service OperationsCustomer SupportEmailMarketingMicrosoft OfficeMicrosoft WordMySQLOnline MarketingProduct Support

About

I help businesses drive customer satisfaction and retention at Branch International, leveraging insights to solve problems proactively. With prior experience at Amazon and Zomato in customer support, I’ve honed my skills in client communication, data-driven decision-making, and process optimization. Now pivoting to Data Analytics! 🔹 Currently upskilling in SQL, Python, Excel, Tableau, and Power BI 🔹 Passionate about transforming raw data into actionable insights 🔹 Strong foundation in customer-centric analytics from my CS roles When I’m not analyzing datasets, I’m either: ✅ Breaking down complex problems into structured solutions ✅ Exploring data visualization best practices ✅ Networking with fellow data enthusiasts Let’s connect if you share an interest in data, customer analytics, or just want to geek out over pivot tables! #DataAnalytics #CustomerSuccess #SQL #Python #Tableau

Experience

Branch international

Customer Success Associate

Dec 2023Present · 2 yrs 3 mos · Remote

Amazon

Customer Support Associate

Aug 2022Dec 2023 · 1 yr 4 mos · Kolkata, West Bengal, India

Globiva

Customer Support Associate

May 2022Jul 2022 · 2 mos · Kolkata, West Bengal, India

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Education Counselor

Apr 2016Aug 2020 · 4 yrs 4 mos · Bengaluru, Karnataka, India

Education

Godavari Institute of Engineering & Technology (GIET), NH-5, Chaitanya nagar, Velaguvanda Village, Rajanagaram(M),Rajahmundry,PIN- 533296 (CC-55)

Bachelor of Technology - BTech — Computer Science

Aug 2011May 2015

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