G

GAURRAV DUGGAL

Operations Associate

West Bengal, India17 yrs 7 mos experience
AI Enabled

Key Highlights

  • 20 years of diverse management experience
  • Expert in Vendor and Operations Management
  • Proven track record in Project Delivery and Process Improvement
Stackforce AI infers this person is a seasoned expert in Operations and Project Management within the B2B SaaS industry.

Contact

Skills

Core Skills

Vendor ManagementProject ManagementOperations ManagementProject DeliveryCreative Problem Solving

Other Skills

Scope ManagementP&L ManagementCustomer ExperienceStatisticsBusiness TransformationProcess ImprovementBPOService DeliveryLeadershipCRMBusiness DevelopmentBusiness Process Outsourcing (BPO)Computer EthicsArtificial Intelligence (AI)Generative AI

About

Seasoned professional with 20 years of experience across Vendor Management, Operations Management, Quality Management, Program Management, Transition Management, Continuous Process Improvement, New Business/Process Setup, Project Management, Delivery Management, P & L Management, Application & System Development, and People Management.

Experience

17 yrs 7 mos
Total Experience
2 yrs 4 mos
Average Tenure
10 mos
Current Experience

Cloudflare

Onboarding Program Manager

Jun 2025Present · 10 mos · Bengaluru, Karnataka, India · On-site

Kiwi.com

Senior Vendor Manager

Mar 2022Jan 2024 · 1 yr 10 mos · India · On-site

  • Contractual
Vendor ManagementProject ManagementScope Management

Wipro

Senior Operations Manager

Sep 2021Feb 2022 · 5 mos · Kolkata, West Bengal, India · On-site

Scope ManagementOperations ManagementProject DeliveryP&L Management

Nlb services

Business Analyst

Aug 2020Aug 2021 · 1 yr · Kolkata, West Bengal, India

Scope Management

Just energy

Operations Manager

Feb 2019May 2020 · 1 yr 3 mos · Bangalore

  • Operations Management
  • Continuous Process Improvement
  • Program Management
Scope ManagementOperations ManagementProject DeliveryP&L Management

Onprocess technology

Assistant Vice President

May 2015Feb 2019 · 3 yrs 9 mos · Kolkata, West Bengal, India

  • Operation Management
  • Continuous Process Improvement
  • Program Management
Scope ManagementProject DeliveryOperations ManagementP&L Management

Tata consultancy services

Operations Manager

Jul 2008May 2015 · 6 yrs 10 mos · Kolkata Area, India

  •  Project Managed: Day-to-day delivery for a Major Australian Utility Company
  •  Project Managed: DM for two Clients/deals – ERU deal for major Australia & UK utilities companies
  •  Project Managed: ERU & M&IS - Transitions, Quality and Transformations
  •  Project Managed: Driving corporate level initiatives for M&IS domain as an Operations PMO
Creative Problem SolvingScope ManagementCustomer ExperienceProject Delivery

Exl

Asst. Manager Operations

Nov 2006Jul 2008 · 1 yr 8 mos · Gurgaon, India

Education

Guru Nanak Dev University

Bachelor's Degree — Computer Science

Jan 1999Jan 2002

University of Calcutta

High School — Science

Jan 1997Jan 1999

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