Suraj Barnawal

Operations Associate

Gurugram, Haryana, India4 yrs 9 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven expertise in credit risk assessments and fraud prevention.
  • Strong background in customer success and multi-channel communication.
  • Effective sales management with a focus on client satisfaction.
Stackforce AI infers this person is a Customer Success and Risk Management specialist in the Fintech industry.

Contact

LinkedIn

Skills

Core Skills

Customer SuccessCredit Risk AssessmentsFraud PreventionSales Management

Other Skills

Analytical ReasoningAnalytical SkillsAttention to DetailBudgeting & ProcurementBusiness NegotiationClient satisfactionCommunicationContract negotiationCustomer ExperienceCustomer SatisfactionData AnalysisDocumentation managementGoogle SheetsInterpersonal CommunicationKYC Verification

Experience

Branch international

2 roles

Customer Success Associate

Oct 2024 – Present · 1 yr 5 mos

  • Deliver efficient customer support across multiple channels, ensuring timely resolution of inquiries and issues.
  • Evaluate loan applications and conduct credit risk assessments, identify potential fraud and minimizing financial risk.
  • Proactively contact borrowers to address missed payments, improving collections.
  • Collaborate with product and IT teams by escalating customer feedback and reporting system bugs to enhance service quality.
  • Manage other financial processes, ensuring smooth transactions and accurate account reconciliation.
Customer SuccessCredit risk assessmentsFraud PreventionMulti-channel communicationOperations ManagementAnalytical Skills

Loan Review Associate

Oct 2023 – Present · 2 yrs 5 mos

  • Evaluate loan applications for all new borrowers applying for Branch loans
  • Identify and report potential fraud
  • Manage refunds, repayments, and other payment processes
  • Update documentation related to loan reviews and payment processes
  • Initiate manual disbursements to customers
  • Escalate any credit and risk matters to the team lead
  • Propose and escalate areas of continuous improvement to the product team
Credit risk assessmentsFraud PreventionPayment processesDocumentation management

Amazon

VCS

Aug 2022 – Jan 2024 · 1 yr 5 mos · Kolkata, West Bengal, India

Chimera replica

Sales Manager

Feb 2019 – Apr 2020 · 1 yr 2 mos · India · On-site

  • Conducted market analyses to drive sales and stay ahead of
  • industry trends.
  • Prepared and negotiated contracts, securing high-value deals
  • for major events.
  • Coordinated with event teams to ensure seamless execution
  • and client satisfaction.
Sales ManagementMarket analysisContract negotiationClient satisfaction

Education

Patliputra University

Master of Business Administration - MBA

Mar 2020 – Dec 2022

Anugrah Narayan (A.N.) College, Patna

Bachelor's degree in Bussiness Management — Marketing & Advertisement

Jan 2016 – Jan 2019

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