Harsh Garhwal

Head of Growth

Bengaluru, Karnataka, India16 yrs 6 mos experience

Highly Stable

Key Highlights

Expert in customer loyalty and retention strategies.
Proven track record in data-driven marketing.
Strong leadership in e-commerce growth initiatives.

Stackforce AI infers this person is a Retail Marketing Expert with a focus on customer engagement and data analytics.

Contact

Skills

Other Skills

AnalyticsBusiness AnalysisBusiness DevelopmentCRMClient PresentationDealer ManagementDealer TrainingDigital MarketingDirect MarketingEmail MarketingEmployee TrainingInternational SalesManagementManual TestingMarket Research

About

Customer loyalty is priceless - My belief in this drives me to work everyday. I strive to make sure I can use every resource at hand to create this loyalty. The retail environment makes my job challenging but equally exciting. I handle all the projects around managing data and using the same to be able to reach out to my users. Right Message - Right Channel - Right time. Traction, retention and engagement are my key responsibilities. A recognized project manager and campaign manager with a thorough understanding of using data to improve the user experience.

Experience

Cosmix

Head of Growth

Jul 2024 – Present · 1 yr 8 mos · Bengaluru, Karnataka, India · On-site

Damensch

3 roles

Vice President - Ecommerce

Feb 2023 – Jul 2024 · 1 yr 5 mos

Head of Growth

Promoted

Dec 2022 – Mar 2023 · 3 mos

Head - CRM, Loyalty and Retention

Sep 2021 – Mar 2023 · 1 yr 6 mos

Responsible for Loyalty, Retention and Content led customer engagement.

Decathlon sports india

5 roles

Head Of Marketing

Promoted

Jul 2019 – Aug 2021 · 2 yrs 1 mo

Founding member of Allforsport - a startup within the Decathlon ecosystem providing sport as a service.
Currently Leading -
Customer Acquisition and Retention
Content - Decathlon Blog
Data analytics
Customer Happiness initiatives

Data analytics and Marketing lead

Oct 2017 – Jul 2019 · 1 yr 9 mos

Answering the very important question - how can data add value?
Data Driven marketing - create traction, increase engagements and maintain high retention rate
Content Marketing

CRM Lead

Jan 2016 – Oct 2017 · 1 yr 9 mos

Customer database management - Know your customers
Projects - Customer account(online/offline), Loyalty, User Identification.
Customer feedback management - Listen - Customer feedback, Analyse - Issues and concerns raised, Improve processes and practices.
Projects - Product and Shopping experience reviews, Real time satisfaction measurement,
Website reviews.

Regional Manager- CRM - South India

Jun 2014 – Dec 2015 · 1 yr 6 mos

Manage Customer Satisfaction for all the 11 stores in South India.
Adapt and align Global and Country strategy to regional strategy. KPI's achieved.
Drive CRM metrics( Customer acquisition, Retention and CSAT).
Drive sales and improve ROI on budget through planned CRM activities.
Improve CRM skills, train the store teams across country and increase NPS.

Project Manager - CRM

May 2013 – Dec 2015 · 2 yrs 7 mos

Manage and animate IT projects based around enhancing customer experience.
Manage data collection and reporting process. Use Qlikview to create user friendly reports.
Work with executive team to integrate data analysis into operations planning and improve
business processes.
Manage the customer database of Decathlon Sports India.