Jan 2020 – Jul 2020 · 6 mos · Bengaluru Area, India

• Building Processes.

Oct 2019 – Jan 2020 · 3 mos · Hyderabad Area, India

• 1) Derived multiple alternatives for Process Improvement to raise the average RPH by ~28% while saving ~Rs.4.6/ticket.
• i) Tool Enhancements for solving Multi-Level Queues on a single workbench.
• ii) Root Level Decision Marking over inherited techniques to solve the RPH issue,
• iii) Active Live Tracking Leader-board for generating Hourly and Weekly Automated Agents Reports.
• iv) Generated Popups using VBA for particularly solving daily and weekly updates stack issues irrespective of Shifts and Weekoff.
• 2) Deep Dive into Data through systematic and ad hoc analyses to identify Fraudulent patterns from different queues for finalizing actions on Driver Partners and Riders.
• i) Performing Root Cause Analysis on identified risk events to recommend improvements to prevent these risk events from re-occurring in future.
• ii) Behavior Pattern Analysis of Driver Partners by mapping techniques in different clusters in US, Canada and London.

Oct 2016 – Nov 2018 · 2 yrs 1 mo · Hubli Area, India

• "I did what it takes to build Documentneed"
• The problem: 🔖**
• Both, Quality study materials and Access to them were complex problems for students around the campus. We solved this using **Documentneed.**
• Intro:**
• Documentneed was both a brick & mortar which sells Cheapest Xerox Copies cum online platform which provides Free Digital Notes, Day to Day class stories, Model Question Papers, Assignment Hacks, Exam Cheatsheets, Programming & Lesson plan Solutions online - We got everything covered.
• Highlights:
• Drove one Product Market Failure and one Product Market Fit products by pivoting Customer Need and Pricing Strategies, each of them once.
• Introduced Low-Cost Xerox Model by narrowing down whole demand to untapped Local Xerox Vendors and hacked prices by ~50%.
• Validated our Leap of Faith Assumptions by creating an initial MVP on the riskiest assumptions which consist of a Static website in order to both quantifiably Measure and Learn about the hypothesis.
• Achieved Product-Market fit by continuously looping in Build-Measure-Learn.
• Strategies such as Cheapest Xerox Copies at your doorsteps (in Hostels) and Virality Feature like D2D Class stories & Programming Blogs, uplifted overall D2D engagement and increased D30 retention by ~12%.
• Repositioned ourselves, by letting teachers create their profiles and share their repo of materials directly on the platform to their students over the What's app. This contributed to both Authenticity and Viral Marketing. 😈
• Scaled across North Karnataka with 52,000+ unique users in a span of 19 months. Sold ~3L sheets weekly offline (Xerox notes) and achieved ~1k DAU's online.
• Lead a team of SME's to Improvise Existing Quality of Study Materials and laid a deep network with Class Reps and toppers for quick User Interviews/Researchers etc.,
• Website: www.documentneed.com