Ivaan Jaison

Product Manager

Bengaluru, Karnataka, India10 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led product strategy for 150M+ users at Uber.
Expert in AI and GenAI-driven customer engagement.
Proven track record in improving customer retention.

Stackforce AI infers this person is a B2C Product Leader with expertise in AI-driven customer engagement platforms.

Contact

Skills

Core Skills

Product StrategyCustomer Engagement

Other Skills

AI / Machine Learning ProductsAgile MethodologiesAnalyticsAngularJSArtificial Intelligence (AI)Avid Technology ProductsBalsamiqBankingBusiness AnalysisBusiness-to-Business (B2B)CommunicationConsumer Product ExperienceData-Driven Product DevelopmentData-driven Decision MakingDesign

About

Senior Product Leader with global experience building and scaling customer engagement platforms across the US, EMEA, LatAM and APAC. I currently lead multi-squad product teams at Uber, driving customer experience strategy for 150M+ users across Rides, Eats, Grocery, Autonomous Vehicles, Uber for Business & Freight. I build large-scale consumer platforms powered by AI and GenAI — designing intelligent routing, personalized experiences, and adaptive decisioning systems across mobility, delivery, and autonomous service environments. My work focuses on improving customer activation, engagement, and retention, building scalable omni-channel experiences, and using data, personalization, and conversational AI to remove friction and drive adoption. I partner closely with Engineering, Data Science, Design, and Operations to deliver measurable business outcomes at scale. Previously, I led conversion and growth at Moglix and built enterprise analytics products at Uber for Business. I started my career as a Full-Stack Engineer, enabling me to operate effectively across both product strategy and technical depth. Open to leadership product roles where I can drive customer experience, lifecycle strategy, and cross-functional product execution. Focus Areas: Product Strategy | Customer Lifecycle | Engagement & Retention | AI/ML Productization | Platform Architecture | Cross-Functional Leadership

Experience

Uber

5 roles

Lead Product Manager

Promoted

Jan 2025 – Present · 1 yr 2 mos

Leading product strategy and multi-squad execution for Uber’s global customer engagement and experience platform, used by 150M+ users across Rides, Eats, Grocery, Autonomous Vehicles & Freight.
Key Responsibilities:
Scope & Leadership
Lead multi-region product delivery across US, EMEA, LatAm and APAC, partnering with global ops, support, and platform orgs.
Manage multi-squad product org spanning Product, Engineering, Data Science, Design and Support.
Define platform vision, long-term roadmap, and cross-market rollout strategy.
Customer Experience & Lifecycle Impact
Built large-scale consumer platforms powered by AI and GenAI — designing intelligent routing, personalized experiences, and adaptive decisioning systems across mobility & delivery
Designed and scaled omni-channel help and support journeys (chat, voice, web) improving customer activation and issue resolution across global markets.
Launched GenAI-driven conversational and routing intelligence, improving first-touch resolution and customer experience outcomes at scale.
Built personalization and journey optimization systems improving engagement and retention across core mobility and delivery categories.
Autonomous Vehicles (AV) Platform Work
Extended CRM & engagement capabilities to support Autonomous Vehicle service flows, enabling consistent customer help experiences across human-driven and autonomous fleets.
Partnered with AV product and operations teams to ensure seamless handoff, support, exception handling & journey continuity for early-stage AV deployments.
Platform Efficiency & Scale
Delivered platform-level optimizations contributing to significant operational savings globally.
Introduced proactive anomaly and trend detection models to reduce recurring friction points.

Global Cross-Functional Team LeadershipArtificial Intelligence (AI)GenAIMachine LearningProduct LifecycleCustomer Engagement+3

Senior Product Manager

Promoted

Aug 2022 – Dec 2024 · 2 yrs 4 mos

Artificial Intelligence (AI)Machine LearningGenerative AI

Product Manager II, Customer Obsession

Jan 2021 – Jul 2022 · 1 yr 6 mos

Product Manager, Customer Obsession

Jan 2020 – Dec 2020 · 11 mos

Product Manager, FinTech

Nov 2018 – Dec 2019 · 1 yr 1 mo

Owned product strategy for financial analytics and billing experiences serving 70K+ enterprise customers across regions.
Built analytics platform enabling business customers and account teams to drive day-to-day performance and operational insights.
Standardized and automated reporting workflows, resulting in 1200+ hours annual efficiency improvements.

Moglix

Product Manager

Apr 2018 – Nov 2018 · 7 mos

Owned growth and conversion charter for consumer web and PWA serving 5M+ users.
Improved checkout conversion by 34% by redesigning pricing transparency and payment experience.
Increased organic user acquisition by 54% via SEO and search visibility improvements.

Wells fargo securities

2 roles

Senior Software Engineer

Jan 2015 – Jan 2017 · 2 yrs · Bengaluru Area, India

Enabled Wells Fargo to on-board a large ($300mm+) hedge fund by launching a feature to improve user’s trading experience
Devised an algorithm to classify international securities as low and high risk based on financial metrics to make trading easier
Led 3 releases comprising of 100+ defect fixes & 20+ features; achieved 35% faster closure of defects by using agile methodology
Iterated with 3 teams across hierarchies in matters of feature prioritization, feasibility, risk factors, and launch timelines
Improved app responsiveness by implementing coherence caching to improve DB retrieval time of 1,500,000 trades by 4.2 hours
Minimized loading time by 85% per day by designing a file uploader for 15+ types of big data files of trades executed
Conceptualized and developed a tool to load trade files of any format into the Database to be used for margin calculations
Generated an annualized effort gain of 502 hours (equivalent to $18,700) by automating the Risk Report generation process.
Ideated the workaround which was awarded as the Wells Fargo SAVE I.D.E.A project (out of ~200 projects)
Increased Wells Fargo’s bandwidth to accommodate 8x clients, improving the time taken by 83% (gain of 240 hours/ p.a)
Incorporated multi-threading in margin calculations of clients to enable concurrent execution of the processes
Achieved 60% reduction in conflicts during code merge by migrating the code base from Subversion to GIT to fit into agile model
Trained 30+ engineers across Development, QA and support teams on business functions over a period of 7 weeks
Key Awards & Achievements
Youngest recipient of the ‘Achieving Excellence Award’ for 2016 (given to Top 0.5% out of 11,000+)
Only member in the division (~50 members) to be given ‘Hot-Skill award’ twice in 2016 for redesigning UIs in AngularJS¬