Apr 2023 – Present · 2 yrs 11 mos · Mumbai, Maharashtra, India · On-site

• Built a multi-tenant system offered to clients, with customizable portals tailored to their needs, along with configurable user journeys to match each client’s workflows and preferences.
• Developed a closed wallet, which led to a substantial increase in customer engagement and sales.
• Created a coupon system for D2C customers to access services at discounted rates.
• Led the end-to-end development of a B2B platform, driving significant sales growth and improving overall performance.
• Collaborated closely with cross-functional teams to define and execute the product vision and strategy.
• Conducted market analysis, monitored trends, and prioritized the product backlog to achieve strategic, customer-centric outcomes.
• Led successful API integrations with multiple partners, enhancing system interoperability and partnership efficiency.

Sep 2021 – Mar 2023 · 1 yr 6 mos · Mumbai, Maharashtra, India · On-site

• Worked on a new product for an NBFC that included dynamic pricing, which helped improve overall sales.
• Built a B2B sales platform that supported steady growth across different categories.
• Helped run targeted campaigns that boosted customer engagement and new product usage.
• Enabled API integrations both for external partners using our services and for internal teams accessing third-party solutions, ensuring seamless connectivity, streamlined workflows, and reliable performance.
• Improved existing customer journeys, leading to higher adoption of digital services.