Nov 2022 – Oct 2023 · 11 mos · Amsterdam, North Holland, Netherlands · Hybrid

• Responsibilities:
• ● Led the Financial Monitoring domain for the company with the aim of reducing risky merchants on the platform while maintaining a smooth lifecycle for good merchants.
• ● Owned and managed the product vision and strategy, the roadmap, the OKRs, and the overall charter for the team.
• ● Built a world-class Transaction Monitoring platform to detect Money Laundering, Sanctions Screening, and Terrorism Financing risks for the European market.
• ● Strategised and reduced risks for the platform across all payment methods, like cards, and new business initiatives, like merchant credit loans, and point-of-sales (POS) devices.
• ● Built products and AI/ML solutions to proactively detect and minimize the fraud and credit losses on the platform.
• ● Improved the efficiency of the Ops and Analytics teams via platformization, like Rules Engine, and Case Management System (CMS) integration.

Nov 2021 – Oct 2022 · 11 mos · Hybrid

• Responsibilities:
• ~ Managed the Trust and Safety domain, with the primary aim of minimising the losses booked by the company due to buyer, seller, and supply chain fraud and policy abuse
• ~ Led the end-to-end AI/ML development in the fraud and risk domain, along with the long-term vision and roadmap
• ~ Headed the scaling up of Open Box Delivery (OBD), an industry-first delivery model aimed at reducing fraud while improving customer experience
• ~ Led the development of internal platforms with the target of improving ruleset and Machine-Learning efficiency, and increasing the efficiency of Analytics and Operations teams
• ~ Handled the cross-functional releases, risk assessment, and business security of major platform and business launches, including Grocery, Hyperlocal, Refurbished, and Growth
• ~ Oversaw the security risks on the platform, including financial risks, money laundering, and account takeovers
• Achievements:
• ~ Awarded for leading the AI/ML charter for the fraud and risk domain and for building a roadmap and delivering substantial impact, 2022
• ~ Awarded for scaling up Open Box Delivery (OBD) across the country in a hyper-fast environment with changing requirements, 2022
• ~ Awarded with the "Patent Innovator" Award by for sustained Intellectual Property development for the company, 2022
• ~ Awarded for handling and reducing Hyperlocal fraud attacks in India within a quick turnaround time, 2022

May 2019 – Nov 2021 · 2 yrs 6 mos · Hybrid

• Responsibilities:
• ~ Managed the Trust and Safety domain, with the primary aim of minimising the losses booked by the company due to buyer, seller, and supply chain fraud and policy abuse
• ~ Focused on the end-to-end roadmap for the reduction of returns fraud and abuse via early detection, mitigation, and the handling of cases
• ~ Functioned as the Product lead for the Data Science (DS) domain in fraud and risk with the aim of delivering impact while reducing the time to market
• ~ Built platforms with the aim of increasing the efficiency of the Analytics and the Ops teams, like the Case Management System (CMS) and the Rules Platform
• ~ Handled the cross-functional release, risk assessment, and business security of major platform and business launches, including Grocery, Hyperlocal, Refurbished, and Basket Building
• Achievements:
• ~ Awarded as the "Value Champion" for his integral contribution to the team's growth and vision, 2021
• ~ Awarded for leading the tech standardisation of the service with the long-term aim of performance improvement, 2021
• ~ Awarded for taking up multiple initiatives to improve Customer NPS metrics and delivering strong results, 2020
• ~ Awarded for being part of the committee that managed employee engagement events during the first-ever virtual Big Billion Days (BBD), 2020

Apr 2018 – Jun 2018 · 2 mos · Gurgaon, India · On-site

• Responsibilities:
• ~ Strategised the Go-to-Market (GTM) plan for the relaunch and penetration of Airtel Internet TV DTH Box (currently renamed as Airtel Xstream Box),
• ~ Designed the omni-channel marketing communication strategy, planned and supervised the market launch and execution
• ~ Drove adoption by leading the strategic selection of stores across Delhi NCR for the pilot testing of the GTM strategy
• Achievements:
• ~ Awarded with the "Best Engagement Intern" award and an Apple Watch for driving the maximum social media engagement throughout the internship period, 2018

Apr 2017 – May 2019 · 2 yrs 1 mo · Kolkata, West Bengal, India · Remote

• Responsibilities:
• ~ Founded an event, content, and promotions management team focused on organising quizzes with the aim of increasing curiosity and engagement
• ~ Managed the end-to-end quizzing events for 30+ organizations in West Bengal, including IIM Calcutta, IIEST Shibpur, IIT Kharagpur, Haryana Vidya Mandir, Calcutta Medical College, Jadavpur University, and Friends Café
• ~ Oversaw participation of 5K+ enthusiasts, managed budget of INR 4L+, generated revenues of INR 7L+
• Achievements:
• ~ Joined the elite club of IIM ABC students who have been invited to host an event in an old IIM before joining as a student!

Oct 2014 – May 2017 · 2 yrs 7 mos · Pune Area, India · On-site

• Responsibilities:
• ~ Developed the In-Vehicle Infotainment (IVI) for a leading automobile brand and managed a team of 3+ members for the multi-million pound project
• ~ Created the Human-Machine Interface (HMI) simulation tool on C++ and reduced the time between development and deployment of engineering changes
• ~ Resolved 100+ defects for the project, coordinated with the client, and achieved major cost savings in HMI development
• ~ Designed 4+ apps on C++ for IVI systems in cars for various Widgets, Multimedia, Bluetooth, and Climate features
• ~ Trained 6+ junior associates and organised 15+ training sessions with total savings of 500+ work hours
• Achievements:
• ~ International Winners of the "TCS Blitz" Award for the best executed project, considered as the highest level of recognition for the financial year, 2016
• ~ Rated with the highest employee performance rating for 3 successive appraisal cycles, 2015-17
• ~ Recipient of the "On The Spot" Award for outstanding contribution to the organization, 2017
• ~ Awarded with the "TCS Maitree" Prize, for dedication to the company and employee engagement, 2017