Raphael Dib

Customer Success Manager

São Paulo, Brazil15 yrs experience

Highly Stable

Key Highlights

Expert in driving end-to-end product delivery.
Proven track record in launching AI solutions.
Specialized in developing category-defining digital products.

Stackforce AI infers this person is a Product Management expert in Fintech and SaaS industries.

Contact

Skills

Core Skills

Product ManagementDigital StrategySaas DevelopmentDigital MarketingWeb AnalyticsAgile MethodologiesApi DevelopmentGame DevelopmentProject Management

Other Skills

Analytical SkillsBusiness StrategyCopywritingCreative DirectionFinancial ServicesInnovation ManagementIntegrated MarketingManagementMarket AnalysisMarketingNegotiationProduct DevelopmentProduct Lifecycle ManagementScrumStrategic Planning

About

My approach combines creative direction with robust analytical skills, ensuring that every facet of our digital products meets the highest standards of innovation and user experience. A 0-1 specialist. As a product leader with extensive experience in digital products, I specialize in driving end-to-end product delivery, from concept to execution, with a strong focus on solving customer pain points through scalable solutions. My expertise spans developing category-defining digital products, managing cross-functional teams, and ensuring exceptional feature success by utilizing data-driven decision-making. With a track record of leading global squads, I have launched AI solutions, SaaS, media portals, enhanced operational efficiency, and delivered innovative products in competitive markets.

Experience

Indigo.ai

Senior AI Customer Success Manager - Brazil

Oct 2025 – Present · 5 mos · Milan, Lombardy, Italy

Pleroma media inc

Head of Product

Nov 2024 – Oct 2025 · 11 mos · New York, United States

Responsible for leading cross-functional teams —including developers, designers, and editors— to drive the strategy and execution of over 40 digital media brands.
Oversee the development and optimization of our portals and content management systems (CMS) for each brand, ensuring seamless workflows and innovative user experiences.
Reporting directly to the CEO, I align product vision with business goals, delivering scalable solutions in a fast-paced media environment.

Product ManagementDigital Strategy

Clara

2 roles

Head of Product - Global Digital Products (SaaS I BaaS) - B2B

Promoted

Jul 2022 – Oct 2024 · 2 yrs 3 mos

Led global product teams (PMs and GPMs responsible for transactions, mobile, user auth, API integrations, analytics, credit cards) in delivering spend management and payment systems across three countries, ensuring cross-functional collaboration to drive successful product launches.
Owned the conceptualization and development of products and platform roadmaps, translating business objectives into detailed Product Requirement Documents (PRDs).

Product ManagementSaaS Development

Head of Product - Brazil

Sep 2021 – Feb 2023 · 1 yr 5 mos

Spearheaded the bootstrapping of Clara’s Brazilian operations as the first product and tech hire, developing SaaS and payment solutions tailored to the market.
Orchestrated the end-to-end delivery of product features, ensuring the successful implementation of a comprehensive product roadmap.

Product ManagementSaaS Development

Itaú unibanco

Senior Product Manager

Sep 2020 – Aug 2021 · 11 mos · São Paulo, Brazil

Led the conception, design, and delivery of the Samsung Itaú Visa Platinum credit card, opening a market of 55 million potential users.
Executed agile product delivery, collaborating closely with engineering teams and stakeholders to ensure timely, high-quality launches.

Product ManagementAgile Methodologies

Vertigo tecnologia (innovantion consulting)

Marketing Technology Manager

Jun 2020 – Aug 2022 · 2 yrs 2 mos · São Paulo, Brazil

- Led the implementation of comprehensive web analytics and SEO strategies for Procter & Gamble in Brazil, enhancing data visibility and optimizing digital marketing efforts.

Digital MarketingWeb Analytics

Pismo (fintech)

Senior Product Manager

Jun 2019 – May 2020 · 11 mos · São Paulo, Brazil

Directed the development of scalable API solutions for leading financial institutions, enhancing the product delivery process by adopting microservices architecture and robust documentation.
Acted as the primary contact for internal stakeholders and external partners during product development phases.

Product ManagementAPI Development

Fanatee (mobile games startup)

Product Manager

Apr 2015 – Aug 2018 · 3 yrs 4 mos · São Paulo, Brazil

Managed the development of the mobile game Stop!, achieving #1 game ranking in 10
countries and over 26 million downloads.
Led product monetization strategies, user experience design, and contract negotiations with global influencers.
Implemented iterative improvements based on data-driven insights to boost user engagement and feature success.

Product ManagementGame Development