Oct 2023 – Nov 2024 · 1 yr 1 mo · Hybrid

Jun 2023 – Oct 2023 · 4 mos · Hybrid

• Leading the Product Management, GTM & Strategy of Core hawker OS, KiraKira & E-Biz product (Bookkeeping, POS, Payments & Marketplace app) meant for 10Million MSMEs in the South East Asia region.
• We at 𝐖𝐡𝐲𝐐 have the DNA of experimenting. We are building 𝐁2𝐁 𝐒𝐀𝐀𝐒 products to help banks increase their revenue and 𝐁2𝐁 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 𝐟𝐨𝐫 𝐌𝐒𝐌𝐄𝐬 in South East Asia.
• 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
• Founder's Office - work with founders in critical business strategy.
• Part of the core leadership in 0-1 journey.
• Development of Product Pitch deck and fund raising strategy.
• Leadership hiring.
• Building the product team - Product associates, marketing associates, designers, devs & QA.
• Leading the 𝐆𝐓𝐌 strategy of KiraKira.
• Strategizing on B2C merchant Acquisition.
• Setting up proper Scrum process in the 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 Lifecycle.
• 𝐄𝐦𝐚𝐢𝐥 𝐦𝐞: mahesh@whyq.my
• Email me in case you wanna know more about WhyQ, its current products, or looking to invest in SEA.

Jun 2022 – Jul 2023 · 1 yr 1 mo · Bengaluru, Karnataka, India · Hybrid

• BukuWarung is an Indonesian Fintech Startup that caters to 60 million MSMEs in Indonesia. I have been Part of the Payments & Risk(User Trust) Tribe at Bukuwarung.
• 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:
• PPOB PTU - increased by 2X in 3 months.
• PPOB TPV - increased by 3X in 3 months.
• PPOB TPU - increased by 39% in 3 months.
• 𝐏𝐚𝐲𝐦𝐞𝐧𝐭𝐬 & 𝐏𝐏𝐎𝐁(𝐁𝐢𝐥𝐥 𝐏𝐚𝐲𝐦𝐞𝐧𝐭𝐬) 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
• Manage Payment in and Payment Out feature, QRIS performance and feature development.
• Worked in KYC tiering, KYB, Merchant profiling, AML and risk mitigation implementations.
• Part of the Merchant(user) retention track.
• Manage PPOB products - Pulsa, Listrik, BPJS, PDAM, train ticket, E-wallet, game voucher.
• Launched new products under PPOB such as - Vehicle Tax, Train tickets, freeform e-wallet.
• Helped launched BNPL payment method for PPOB segment.
• 𝐑𝐢𝐬𝐤 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 (𝐔𝐬𝐞𝐫 𝐓𝐫𝐮𝐬𝐭 & 𝐒𝐚𝐟𝐞𝐭𝐲):
• Part of the Risk Management Team - Define and build new payment risk mitigation processes and tools. Integrate with third party risk mitigation vendors.
• Implement Transactional Risk Management practices with BW and engage in fraud prevention activities.
• Build/manage Risk rules that help reduce overall risk.
• Integrate third party risk mitigating solutions - to achieve better accuracy through risk mitiagiting actions.
• Improve risk platform for internal users - adding new features, improving UI/UX & migration of data.

Apr 2022 – Jun 2022 · 2 mos

Jul 2021 – Apr 2022 · 9 mos

• 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:
• Moved from F1 [Integration Track for Startup Accounts] to F2[Integration track for Enterprise Accounts].
• Helped managed key Enterprise accounts.
• Helped in improvement of merchant's transaction success rate by providing steady solutions.
• Helped integrate new payment method (Rewards based startup) for an enterprise account.
• 𝐀𝐬 𝐏𝐚𝐫𝐭 𝐨𝐟 𝐄𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞 𝐌𝐞𝐫𝐜𝐡𝐚𝐧𝐭 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧 𝐭𝐫𝐚𝐜𝐤 - I was responsible for onboarding merchants to the Juspay Payment Page.
• Provide business solutions as per merchant requirements.
• Build new features and manage existing features in feature development track.
• Managed deployment of payment page to A23Game, Physicswallah, Aditya Birla Health, Classic Rummy, Thewholetruthfoods and other such startups & enterprises.
• Collaborate with different team member (Business, Merchant Success, Developers, Data & Support) to provide best in class service to merchants.

Apr 2021 – Jun 2021 · 2 mos

• 𝐀𝐬 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐭𝐡𝐞 𝐂𝐫𝐞𝐝𝐢𝐭 𝐓𝐞𝐚𝐦:
• I was tasked to create an APP Metric Dashboard
• Define the metric to analyze the app's performance
• Co-ordinate with different teams(data, credit team, design, developers) to get the desired solutions.
• Manage stakeholder expectations.
• Schedule team meetings to brainstorm product features and use cases.
• Create a timeline for product completion in accordance with the requirements.

May 2021 – Jun 2021 · 1 mo · New York, United States · Remote

• 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
• Own and manage a portfolio of top brands in the Restaurant Industry across the Globe.
• Work with the top brands to understand their needs, help them with the rollout schedule of our solution across their 100s of locations.
• Coordinate with various partners such as POS companies, 3rd party platforms such as UberEats, DoorDash, etc.
• Set and track account delivery volume and performance
• Engage with your portfolio to understand opportunities for operational improvement, relaying those opportunities to your leads to help build better features and products.
• Act as the customer’s point of contact handling inquiries, resolving high-level escalations, and providing solutions in a timely manner.
• To take full end-to-end ownership and responsibility of the accounts they are working on, and making sure their requirements are met.

Mar 2021 – May 2021 · 2 mos · Hyderabad, Telangana, India · Remote

• 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
• Analysis of risky and fraudulent transactions to limit financial risk.
• Ensure members are provided quality service and speedy resolutions to the escalated tickets.
• Implement new methods to improve TAT of overall operations.

Jan 2021 – Apr 2021 · 3 mos · Mumbai, Maharashtra, India · Remote

• 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
• Assist with program management for lighthouse accelerator
• Assist with scouting for start-ups on Crunchbase & Tracxn & evaluating pitch decks received
• Undertake research initiatives & assist with creating pitch decks & financial models for projects/clients as needed
• Assist in outreach activities/ partnership & BD initiatives
• Help in community outreach and make cold calls to various Gated Societies and Community for a logistics startup partner.
• Assist in Hiring of talents for team expansion (from posting job in job portals, screening of CVs received and shortlisting of candidates).

Dec 2020 – Nov 2021 · 11 mos · Mumbai, Maharashtra, India

• 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
• To create content for various social media platforms
• To create articles on day to day activities occurring at SJMSOM, IIT Bombay
• To create presentations and pitchbooks

Dec 2020 – Feb 2021 · 2 mos · Mumbai, Maharashtra, India

Nov 2019 – Jul 2020 · 8 mos · Greater Hyderabad Area · On-site

• 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
• To analyze business trends of buyers/sellers, evaluate them on the potential risk and study them for abuse/risk patterns
• Conducting in-depth data analysis and take necessary actions to contain abuse/risk and reduce
• the potential loss to Amazon
• Assist in the development and monitoring of key risk indicators (KRIs) that are mapped to various
• risks to determine elevations in risk and proactively implement risk mitigation measures
• Resolves customer queries and keep them updated with the status

Jul 2017 – Aug 2018 · 1 yr 1 mo · Greater Vadodara Area · On-site

• I was part of the motor claims team in Gujarat vertical.
• 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
• Analyzing claims with adherence to the TAT according to the company's policy terms and conditions.
• Taking care of the full claims cycle in auto claims along with removing fraud risk through claims proceedings.
• Coordinate with various workshops to access damaged vehicles to inspect and assess loss per policy terms and conditions and reduce the risk of fraud claims.