Apr 2021 – Aug 2022 · 1 yr 4 mos

• 1. Led the product strategy and scaled PayPal's first central User-Generated Content (UGC) moderation platform from concept to launch, safeguarding products like Venmo and Generosity Networks.
• 2. Reduced UGC-related user complaints by 80% and cut manual moderation workload by 40% by implementing AI/ML models (NLP, Computer Vision) to detect harmful content.
• 3. Defined the platform product strategy for core compliance functions including AML Detections and Sanctions, automating workflows to reduce case handling times and improve efficiency.
• 4. Enabled safer product expansion and user engagement by integrating moderation capabilities for text, images, and video into core features.
• 5. Awarded with the Change Champion Spot Award (Innovation Category) for contributions to compliance platform development

Nov 2018 – Apr 2021 · 2 yrs 5 mos

• 1. As a Senior Product Manager of Compliance at Paypal, My duties are to envision and manage the end to end life cycle of Paypal's Due Diligence, Brand Risk Management & other Investigation tools.
• 2. Be a Compliance Product expert and solve business problems across all regions, globally
• 3.As a part of Brand Risk protection , envisioned & stood up the AiML content moderation platform to detect any inappropriate / illegal content that are User Generated
• 4. Collaborate with Compliance Business Unit, Policy, and Operations to develop use cases that support product enhancements, policy & regulatory needs.
• 5. Partner with the Software Development Engineering team in the development and delivery of the product.
• 6.Recognized as a Key Talent in 2020 performance review

Jul 2017 – Aug 2018 · 1 yr 1 mo · Greater Chennai Area

• At Amelio, I strategize continuous improvement across various business functions and provide cost-effective solutions to company-wide challenges.
• I have demonstrated the ability to create, influence and drive strategic corporate and product vision. At Amelio, I am responsible for Technology Solutions implementation, Process Improvements, Human Resources Management and Quality Function.

Jun 2011 – Jun 2017 · 6 yrs · Greater Chennai Area

• I was responsible for coming up with the overall growth strategy of the company.
• 1.Product Strategy & Execution : Was responsible for devising the product roadmap, development and delivery of a proprietary eLearning Platform
• 2.Delivery Management: Was responsible for managing the delivery of multiple long-term Learning Initiatives. Managed and Owned the end to end delivery of a flagship program of the company.
• 3.Operations Management: Was responsible for Operations, schedules, delivery, account management and revenue recognition.

May 2009 – May 2011 · 2 yrs

• 1.In 2009, I had travelled to the Client Location and worked for Trizetto ,Phoenix,Az representing Infosys . 2.I was actively involved in working with the clients and their customers to understand their requirements and worked with offshore counterparts for the delivery.During this Assignment, I had a chance to work hands on Inter Tele Processing Services (ITS) in Health Care.
• 3.I have experience in application development using Microsoft technologies; performed various tasks including technical project management, requirement analysis, database design, software development, configuration, testing and technical documentation. I have hands-on software engineering manager experience, utilized SDLC principles like Agile, Structured Iterative.
• 4.Independently led estimations, provided project timelines, resourcing plans, schedules, facilitated daily stand-ups, status reports to stakeholders, established project reports, conducted project retrospectives.
• 5.I have extensive health care industry experience managing offshore and onshore teams, developing applications related to ICD10, 5010, HIPAA, ITS (Inter Tele-plan processing), claim adjudication, provider contracts, care management, member enrolment.
• 6.Awarded as the Most Valuable Player (MVP) for contribution to the Unit level Business growth.

May 2007 – May 2009 · 2 yrs

• I led a team of 10 software engineers and handled the delivery of the enhancement & maintenance requests.
• I was a key member in identifying the problem areas related to productivity and developing Steps\Case studies to increase Productivity. This was called as the Brite (Business Results Impact at Infosys Technologies) Intitative .

Oct 2004 – May 2007 · 2 yrs 7 mos

• I joined Infosys as a Fresh graduate in 2004.I started my career as a Software Programmer for Healthcare Clients.The Projects that I had worked were implemented in .Net Technology and used both SDLC/Agile methodology.I had also taken multiple certifications on .Net and Healthcare Domain.