Saksham Vikram

Co-Founder

Bengaluru, Karnataka, India7 yrs 3 mos experience
AI EnabledAI ML Practitioner

Key Highlights

  • Led AI product initiatives at top companies.
  • Co-founded a successful AI startup.
  • Expert in generative AI and product strategy.
Stackforce AI infers this person is a Product Leader specializing in AI-driven solutions for E-Commerce and Fintech industries.

Contact

Skills

Core Skills

Artificial Intelligence (ai)Product ManagementSearch

Other Skills

Agile MethodologiesAlgorithmsAmazon Web Services (AWS)Analytical SkillsAnalyticsBusiness AcumenBusiness InsightsBusiness-to-Business (B2B)CommunicationComputer VisionConvolutional Neural Networks (CNN)Customer InsightData ScienceDeep LearningDocker

About

I’m a product leader passionate about building AI-powered products that transform how people search, work, and create. My experience spans leading GenAI platforms, enterprise AI adoption, and consumer-facing search innovations at companies like Freshworks, Flipkart, and Societe Generale. I enjoy working on 0→1 product launches, driving adoption of cutting-edge AI tech (LLMs, RAG, agentic systems), and mentoring teams to deliver user-focused solutions. Outside of work, I’ve also co-founded an AI startup and built products from the ground up. Always open to exchanging ideas on GenAI, product strategy, and the future of intelligent systems.

Experience

Freshworks

Staff AI Product Manager (Product Lead)

May 2024Present · 1 yr 10 mos · Bengaluru, Karnataka, India · On-site

  • We’re building Enterprise AI Agent platforms for Customer Service(CX), ITSM, and CRM. I lead initiatives around the Email AI Agent as well as AI-driven Knowledge Management and Enrichment.
Artificial Intelligence (AI)Customer InsightProduct ManagementCommunicationUser Experience (UX)

Flipkart

Product Manager, Search & Ads

Dec 2021Jun 2024 · 2 yrs 6 mos · Greater Bengaluru Area

  • Product Lead for Search Query Understanding & Visual Search Charter, responsible for driving Customer Satisfaction, Engagement & Bottomline GMV via search.
  • Customer Satisfaction & Engagement:-
  • Developed a search satisfaction metric (relevance, recall, value, product quality) and executed a successful search strategy, resulting in a significant X bps increase in Search CTR.
  • Slashed searches leading to an incorrect category by 20% using Multi Store & Noun Understanding based solves leading to X Cr GMV Increase.
  • Boosted search Ads recall by 30% using Semantic matching (Vector Based Retrievers ) leading to X Cr Bottomline Goodness.
  • Leveraged Generative Al to create intent-driven search journeys that led to Y bps Search CTR Improvement.
  • Addressed E-commerce Out-of-Stock Challenges with curated search experiences that strike a balance between Communicating the OOS Issue & Suggesting alternatives leading to X Cr additional GMV.
  • Platform Innovation &Growth:-
  • Launched Flipkart's Visual Search and increased adoption by 50% through diverse experience and query understanding initiatives.
  • Introduced Multimodal Search and addressed relevance-ranking tradeoffs for vector-based retrievers.
E-CommerceUser Experience (UX)Agile MethodologiesProduct ManagementInterpersonal SkillsMarket Analysis+14

Societe generale

2 roles

Product Owner/ Data Scientist

Promoted

Mar 2021Dec 2021 · 9 mos

  • Part of the Central Innovation team driving business efficiency through Al product design across various business lines.
  • Revolutionized LC Processing: Spearheaded the development of Veritrade, an Al platform eliminating manual data verification in LC processing, saving 2.5M USD and streamlining the process across continents.
  • Empowered Business Users with Al: Built a no-code Al platform enabling business users to automate
  • document processing, data extraction, and model training, delivering a 5M USD impact across 6 countries.
User Experience (UX)Product ManagementInterpersonal SkillsMarket AnalysisProblem SolvingUser Research+8

Associate Data Scientist

Jul 2019Apr 2021 · 1 yr 9 mos

  • Conducted workshops with internal stakeholders to identify data science
  • project requirements in their respective
  • business lines and implement new products to address their needs.
  • Built a Multi-Model architecture for Document Information Extraction. This
  • Increased f1 score by over 50 % for complex extraction tasks and helped
  • model generalizes to templates of Documents not shown during training.
Artificial Intelligence (AI)Business Acumen

Hellos.ai

Co Founder, Product & Tech

Dec 2018Dec 2021 · 3 yrs · Bengaluru, Karnataka, India

  • Founded a groundbreaking company enabling users to seamlessly swap their faces into any video with just one selfie, pioneering a unique and engaging user experience.
  • Secured 200k USD in seed funding: Led end-to-end recruitment, and successfully launched on Playstore &App Store, achieving 0.5M downloads and 100k daily active users
  • Conquered video swap complexities: Tackled the challenge of multiple face profiles with limited selfie data by generating mid-profiles using Al, boosting model accuracy 30%
User Experience (UX)Product ManagementInterpersonal SkillsMarket AnalysisProblem SolvingUser Research+11

Deepsight ai labs

Computer vision Intern

Dec 2018Jul 2019 · 7 mos · Gurugram, Haryana, India

  • Neural Network optimization For real-time inferencing using TensorRT.
  • Synthetic Data Generation for Training Detectors
  • Intrusion detection and Crowd Counting.
  • Fixing memory leak in the product.
  • Real-Time Building Helmet Detection system for Banks deployed at Bharat Bank.
  • Masked Face Detection for ATM.
  • Deployed the deep learning model on CPU with OpenVino.
Artificial Intelligence (AI)Software as a Service (SaaS)

Jio

Data Science Intern (Center Of Excellence AI/ML)

May 2018Jul 2018 · 2 mos · Navi Mumbai

  • Building A Deep Learning based Model for Spoof Detection.
  • Providing Success and Tracking Metrics for the evaluation of various models and evaluating them.
  • Trained a Face Recognition Model from using custom datasets.
  • Addressing the problem of Fast Search and Real-Time Image Retrieval from Large database.
  • The project being used in Reliance Campus for Entry/Exit.
  • Project Deployed for One Shot Photo -ID Verification for JIO Sim.
Artificial Intelligence (AI)

Pinnacle digital analytics pvt. ltd.

Data Science Intern

Jun 2017Jul 2017 · 1 mo · Delhi, India

  • 1. Built model Model for Real-time Content Classification of user's activity over various social Networking Apps.
  • 2.Data Engineering using various Packet flow Features.
  • 3.Prediction of Olt wise increment in Data usage and flagging if it exceeds the Data plan limit of the user.
Artificial Intelligence (AI)

Education

National Institute of Technology , Patna

Bachelor's degree

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