Aug 2022 – Nov 2023 · 1 yr 3 mos · On-site

• Leading the US product charter to drive growth (payer conversion and retention) while managing fraud and keeping the product compliant.
• Built apps and features for Android and iOS
• Fraud Prevention: Reduction in Fraud by 90% over a span of past 1 year
• Growth: Increased Payer Conversion by 30% and Payer Retention by 20% in 6 months
• Managed a team of PMs, APMs, Payment Ops and Fraud analysts
• Continued managing payments and compliance core functions.

Mar 2021 – Sep 2022 · 1 yr 6 mos · On-site

• Built, launched and scaled the product from 0 to 1 for a new geography (USA).
• Led the Payments, Compliance and Chargeback Management charter.

Jan 2019 – Mar 2021 · 2 yrs 2 mos · Hyderabad, Telangana, India · On-site

• Built and launched platforms from scratch for merchants and internal Paysafe merchant management teams starting application filling and onboarding to live merchant operations.
• Impact: 50% faster merchant onboarding process and 80% reduction in ops team training time.

Sep 2017 – Dec 2018 · 1 yr 3 mos · Hyderabad Area, India

• Single-handedly implemented GDPR across ReportGarden portfolio products.
• With GDPR coming into effect, I built the product strategy to retain existing European customers and acquire new ones by language localising RG products and creating bundled products.
• Impact: Increased 18% ARR quarter on quarter.

Jul 2016 – Aug 2017 · 1 yr 1 mo · Bengaluru, Karnataka, India

• Drove the Sales Process Automation by making product changes to capture, manage and track customer leads through their entire lifecycle.
• Impact: Improved acquisition and retention by nearly 30%.

Jul 2015 – Jun 2016 · 11 mos · Bengaluru Area, India

• Research analyst and Project manager for:
• 1. Amazon.in brand position and recall market research, and
• 2. Identification of the target market for Amazon Kindle
• Built a data visualisation dashboard for Amazon to automate charts sent as a part of weekly reports, improving efficiency for TNS, and facilitating ease of referencing the data across several dimensions. Clients could now not only view the weekly data before the updates, also search for relevant data using filters, consume the processed data across dimensions, pull relevant insights for internal reporting and presentations.

Feb 2015 – Apr 2015 · 2 mos · New Delhi

• Content Marketing: Wrote SEO friendly content and optimised it to reach users who were looking for cleaning and home science tips. Eventually, create leads for the business.

Jun 2014 – Aug 2014 · 2 mos · Gurgaon, India

• Led the Hike Ambassador Program, recruiting 20+ Hike Ambassadors from North Campus, Delhi University.
• Conducted multiple group discussions for Product managers and Marketing managers to identify gaps in "group chat" capabilities; solved those by shipping an update which allowed 100+ group members and conceptualized the "Pin-to-top" feature for the first time for any messaging app globally.

Jan 2013 – Jun 2013 · 5 mos · New Delhi

• T.I.M.E. is an Entrance Test Preparation Institute for many courses. I taught Quantitative Aptitude to 200+ BMS, BBA and Law aspirants.

Jan 2012 – Jul 2012 · 6 mos · New Delhi

• Pratham Education is an Entrance Test Preparation Institute for Undergraduate courses. I taught Quantitative Aptitude and Logical Reasoning to 350+ BMS, BBA and Law aspirants.