Jan 2023 – Jan 2024 · 1 yr · Bhubaneswar, Odisha, India · On-site

• Defined and executed the product roadmap for a micro-ATM and Aadhaar payout suite deployed across 11,000+ rural merchants, aligning SDK, API, and mobile layers to enable real-time merchant onboarding and compliance.
• Led product discovery and stakeholder workshops to design offline fallback logic for low-connectivity regions, improving biometric KYC success rates by 35% and reducing Aadhaar validation failures by 22%.
• Delivered core product modules—including an automated commission engine, real-time ledger reconciliation, and agent onboarding workflows—driving an 18% increase in active agents and a 30% reduction in payout queries.
• Directed backlog grooming, sprint planning, and release management across design, QA, and engineering teams, maintaining >90% sprint velocity across biweekly cycles.
• Led UAT execution and aligned product releases with PCI-DSS and UIDAI compliance standards, managing SDK versioning and integration rollouts without production downtime.
• Leveraged Postman, Swagger, and Jira to validate APIs, document edge cases, and maintain end-to-end visibility of development sprints.
• Championed merchant adoption through structured training sessions, multilingual onboarding flows, and activation analytics, improving first-session task completion by 28%.

Jul 2022 – Dec 2022 · 5 mos · Hyderabad, Telangana, India · On-site

• Managed the LAMF API-based product suite for leading banks and NBFCs, enabling seamless financial integrations and partner scalability.
• Defined the product roadmap for a multi-tenant digital onboarding platform serving fund houses, RTAs, and central regulators, aligning digital KYC, eSign, and API consent workflows for regulatory compliance and user efficiency.
• Led product discovery for Aadhaar and PAN-based investor journeys, reducing document drop-offs by 27% and increasing first-attempt onboarding completion by 31%.
• Delivered end-to-end API integrations with UIDAI and DigiLocker, enabling real-time identity validations and reducing backend operational dependencies by 40%.
• Oversaw backlog grooming, user story creation, and release planning across two cross-functional squads, maintaining >85% delivery velocity and aligning sprint demos with stakeholder milestones.
• Collaborated with Compliance and IT teams to embed KYC, eSign, and data masking protocols, ensuring adherence to SEBI and PFRDA mandates.
• Utilized Postman, Jira, and Confluence to design and validate API flows, structure test cases, and maintain comprehensive release documentation.

Jul 2021 – Aug 2022 · 1 yr 1 mo · Bangalore Urban, Karnataka, India · On-site

• Owned feature roadmaps for prepaid and gift card lifecycle management, including onboarding flows, card controls, and transaction modules across mobile and API layers, enabling 15+ partner bank and fintech integrations.
• Defined and optimized workflows for KYC, card blocking, PIN reset, and spending limits, reducing support queries by 26% and improving cardholder activation rates by 21%.
• Conceptualized, built, and launched new prepaid card and gift card programs, expanding the company’s product portfolio and partner ecosystem.
• Created and launched “NEOkey”, a tap-and-pay keychain in partnership with banks and payment networks, driving adoption of contactless payment solutions in retail and transit use cases.
• Coordinated sandbox onboarding, UAT cycles, and production release planning across engineering, QA, and client teams, accelerating time-to-market for new partner launches.
• Led agile ceremonies including daily standups, backlog grooming, and sprint retrospectives, maintaining consistent velocity across biweekly sprints.
• Collaborated with Legal and Compliance teams to integrate PCI-DSS, BIN sponsorship, and RBI-mandated guardrails within transaction processing modules.
• Tested and validated APIs using Postman and Swagger, wireframed user journeys in Figma, and documented functional flows for developer handoffs and stakeholder reviews.

Apr 2019 – Jul 2021 · 2 yrs 3 mos · Greater Bengaluru Area · On-site

• Organized and managed focus groups with 55+ participants to gather consumer insights, product feedback, and usability data, directly informing feature prioritization and user experience improvements.
• Conducted competitive and market analysis to identify differentiation opportunities and enhance product positioning and customer engagement strategies.
• Planned and executed product launches in a phased manner, driving market share growth and improved adoption metrics across key customer segments.
• Integrated business and customer requirements—analyzing 50+ unique inputs—to inform pricing structures, marketing strategies, and go-to-market plans aligned with organizational objectives.
• Coordinated marketing, sales, and IT initiatives to ensure cross-functional alignment and consistent execution of corporate priorities.
• Directed end-to-end marketing and product initiatives, overseeing conceptual planning, scheduling, and execution, ensuring on-time delivery and measurable business outcomes.

Apr 2018 – Aug 2018 · 4 mos · Greater Hyderabad Area · On-site

• Collaborated with development, QA, and cross-functional teams to test and refine user experiences for new client-facing fintech products, ensuring seamless functionality and usability.
• Identified, documented, and tracked product defects, testing 3+ internal software applications, and supported developers in troubleshooting and resolving critical issues prior to release.
• Prepared and delivered 5+ detailed reports and documentation artifacts, supporting engineering and QA teams with structured insights for iterative improvements.
• Facilitated effective communication among 10+ cross-functional team members across software development, operations, and support functions to maintain project alignment and transparency.
• Gathered and analyzed customer requirements to define clear product specifications, contributing to robust project plans and improved delivery accuracy.