Kritika Ramraj

Product Manager

Bengaluru, Karnataka, India14 yrs 6 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 9 years in IT Product and Services industry
  • Expert in product management and customer experience
  • Proven track record in driving product development
Stackforce AI infers this person is a Product Manager with extensive experience in SaaS and B2B product development.

Contact

Skills

Core Skills

Product ManagementCustomer ExperienceProduct DevelopmentBusiness AnalysisSoftware Development

Other Skills

API DevelopmentAgile MethodologiesB2B SoftwareBusiness Case PreparationBusiness-to-Business (B2B)CommunicationCommunication TrainingCompetitive AnalysisCompetitive IntelligenceComputer ScienceCross-functional Team LeadershipCustomer Experience ManagementCustomer RequirementsEngineeringExecutive Sponsorship

About

A result-driven driven, passionate, and energetic professional with over 4 years of experience in conceptualising, developing, launching, and managing new products & features to meet customer demands and business goals. Recognised for being a quick learner, proactive, avid team player with strong communication, collaboration, relation management and organizational skills. Previously worked as a Business Analyst for an Enterprise-wide Digital Crowd Sourcing platform at DXC Technology. Worked across functional teams ranging from HR, Vendors, Freelancer community, Marketing and Internal Businesses. I have completed my Master of Business Administration in Marketing from Symbiosis Institute of Business Management and hold a Bachelor of Technology Degree in Information Technology from Amrita Vishwa Vidyapeetham. I am a passionate, positive, versatile and self-motivated individual with over 9 years of experience in IT Product and Services industry

Experience

Vonage

Product Manager

Jun 2022Present · 3 yrs 9 mos · Bengaluru, Karnataka, India

Presentation SkillsCommunication TrainingCustomer ExperienceCustomer Experience ManagementSoftware Product ManagementCommunication+17

Movius corp.

2 roles

Product Manager

Promoted

Oct 2020May 2022 · 1 yr 7 mos

  • Spearheaded end-to-end product development and user experience for Movius MultiLine Desktop application from conception through launch in an Agile environment slated to bring in $4 Million USD in subscription revenue
  • Defined short-term and long-term Product roadmap for the Movius MultiLine Desktop based on customer feedback, market research and trend analysis
  • Owned and led a key initiative to modernize/revamp, and modularize code for the iOS/Android Mobile application allowing go-to-market timeline to be reduced from months to weeks
  • Defined and implemented multiple product feature enhancements spanning from Movius Administrative Portal, iOS/Android Mobile Apps, to REST APIs based on competitive analysis, customer feedback or internal brainstorming on product roadmap
  • Presented MultiLine Desktop market research, and competitive positioning to CXOs
  • Defined User Journey Map for features and worked with the UX team to visually bring experience to life
  • Interacted with customers to understand their problems and defined appropriate solution
  • Collaborated cross-functionally with design, engineering, security, marketing, and sales teams to identify, deliver product solutions, and enhance existing product portfolio
  • Prioritized backlog with ready-to-go feature requirements
  • Demonstrated product and features to the key business stakeholders and customers
  • Owned and proposed for a new revenue stream to monetize analytics as envisioned by the leadership
  • Worked with third-party vendors on product development for both MultiLine Desktop and code refactor project
  • Helped ramp up customer subscriptions resulting in revenue
Presentation SkillsCommunication TrainingCustomer ExperienceNew Product IdeasCustomer Experience ManagementSoftware Product Management+24

Business Analyst

Jun 2019Sep 2020 · 1 yr 3 mos

  • Worked on multiple product feature enhancements spanning from MultiLine Mobile Apps, APIs, and Administrative Portal
  • Collaborated cross-functionally with design, engineering, marketing, and sales teams to identify, deliver product solutions, and enhance existing product portfolio
Presentation SkillsCommunication TrainingCustomer ExperienceNew Product IdeasCustomer Experience ManagementSoftware Product Management+17

Dxc technology

2 roles

Business Analyst

Promoted

Apr 2018Jun 2019 · 1 yr 2 mos · Bangalore, India

  • Worked closely with business and product team to gather, define, and document product requirements and enhancements
  • Worked with the UI designer on wireframes, mockups, prototypes, etc.
  • Performed market research on similar products in the market
  • Supported various other roles such as Consulting, Adoption and Marketing for DXC Crowd-Sourcing platform
  • Liaised with DXC Business and leveraged Crowd-sourcing partners (vendors) to execute DXC projects
Customer Experience ManagementCommunicationResource AllocationUser StoriesBusiness Analysis

Pre-Sales Consultant

Jul 2015Mar 2018 · 2 yrs 8 mos · Bangalore, India

  • Developed solution including estimation, costing, risks, assumptions and other commercial constructs based on the RFI/RFQ/RFP
  • Liaised with global delivery teams to finalize on sourcing strategy
  • Enabled Lead Solution Architects and Sales Reps to create customized solutions for prospect customers winning deals over $36 Mn in revenue
Communication

Vespa piaggio two wheeler vehicle

Summer Internship @ Piaggio Vehicles Private Limited- Vespa Two Wheeler

Apr 2014May 2014 · 1 mo · Bengaluru, Karnataka, India

  • Marketing Research project on "Measuring Consumer Luxury Value Perception with respect to Vespa Scooters- An Exploratory Study in Bangalore"
  • Promotional activity across various IT parks in Bangalore.
  • Mystery shopper to various luxury showrooms like Helios, William Penn, Van Heusen, etc.
  • Mystery shopper to various competitors showrooms such as Hero, Honda, Suzuki, TVS, Yamaha and Mahindra.
  • Data collection and analysis of 100 customers regarding their perception about Vespa scooters as well as their idea about the new promotional advertisement.

Sibm bangalore

Coordinator Public Relations & Media

Mar 2014Mar 2015 · 1 yr

  • Promote brand SIBM-Bengaluru in the eyes of the corporate, potential students and media houses
  • Only interface between SIBM-B and Media showcasing the achievements and profile of the institute and its students
  • Maintaining relationship with various media houses
  • Building buzz and creating awareness in social media
  • Official merchandise designing and printing
  • Video coverage for every event
  • Conducted Debate, JAM and blog contest within the campus.

Schaeffler

Live Project on Indian Taxi Drivers

Dec 2013Dec 2013 · 0 mo · Bengaluru, Karnataka, India

  • Conducted a market research and studied the Bangalore taxi drivers needs and requirement in cars they drive.
  • Interviewed and collected data from 80 taxi drivers across Bangalore and got insights so as to develop a model which is superior to the existing taxi car models.
EngineeringSoftware Development

Accenture services pvt. ltd.

Senior Software Engineer

Jun 2010Jun 2013 · 3 yrs · Chennai

  • Experience in developing various objects using Software Development Life Cycle framework (V model) - analysis, design, development and testing in SAP domains such as S&D, Warehouse Management, FICO and Quality
  • Analyze client requirements, document technical specifications, use cases and flow diagrams, etc.
  • Performed end-to-end testing of business application and supported production go-live
  • One-on-one interaction with clients
  • Providing various problem-solutions to the clients and implementing the best solution

Education

Symbiosis Institute of Business Management (SIBM) Bengaluru

Master of Business Administration (MBA) — Sales & Marketing

Jun 2013Apr 2015

Institute of Product Leadership

EMBA — Product Management

Jul 2019Aug 2021

Amrita Vishwa Vidyapeetham

B.Tech — Computer/Information Technology

Jul 2006Mar 2010

St. Joseph's School, Abu Dhabi, United Arab Emirates

Science

Jan 2002Jan 2006

Symbiosis Institute of Business Management (SIBM) Bengaluru

Master of Business Administration - MBA — Marketing

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