Jun 2023 – Aug 2024 · 1 yr 2 mos · On-site

• Led the agent activation & experience products charter at ZET - a platform that enables anyone to sell financial products and earn
• Worked on an innovative B2B2C product to boost fintech adoption in tier 2, 3, and 4 cities through a network of agents
• Increased activations through various A/B experiments and a personalized onboarding approach
• Improved customer support and CSAT by developing an in-house chatbot for seamless complaint resolution and follow-ups

Mar 2022 – May 2023 · 1 yr 2 mos

• Scaled the On-Demand Salary and EMI lending products by over 11X through feature upgrades, improvement in approval rates, enhancement in discovery and funnel improvements using UAN, CKYC, and Account Aggregator based solutions
• Have previously led the salary account product and launched the Jupiter 'Pro' proposition, achieving 40K+ signups in the first month of launch

Jun 2019 – Mar 2022 · 2 yrs 9 mos

• Led the product and business strategy for India's first consumer lending product for travel at MakeMyTrip
• Successfully grew disbursals by over 10X, which led to the creation of a separate fintech arm focusing on various fintech products including travel insurance, credit card, and personal loan lead generation products

Dec 2017 – Jun 2019 · 1 yr 6 mos · Gurugram, Haryana, India

• Led the Product Strategy & Online Merchant Business for India's first Payments Bank
• Worked extensively on the bank's consumer facing app to bring new use cases for the customers to increase transaction volumes by ~INR 1 Cr+ per month
• Drove adoption of banks' solution for creating cashless ecosystems across small & medium businesses increasing transaction volumes by 50%+ and reducing transaction settlement time by 33%

Mar 2015 – Dec 2017 · 2 yrs 9 mos · Gurugram, Haryana, India

• Led sales strategy and account deepening strategy to enhance unit economics for the organization. This included extensive market research, advisory on best practices for digital acquisition, and leveraging Aadhar & India Stack for paperless, presence-less credit sanctioning.
• Subsequently, I drove strategic partnerships & P&L with 10+ key accounts, including major banks, NBFCs, and insurers, resulting in a 20% YoY revenue increase.
• Also led new account acquisitions & technology integrations, including small finance banks and major PSUs, leading to a 30% revenue boost.

May 2013 – Mar 2015 · 1 yr 10 mos · Noida

• As a Financial Consultant at HCL, I led the initiative to improve the profit margin of a key delivery unit. This involved using statistical models like linear regression (part of modern-day machine learning) to identify the impact of various levers on the profit margin and subsequently implement strategies to improve these levers.
• This approach achieved a ~15%+ improvement in profit margins and a ~70% reduction in budgeting time

Apr 2012 – Jun 2012 · 2 mos · Delhi

• Consulting Project for the Government on Energy Savings Plan for Domestic Consumers in the State
• Prepared estimation of baseline electricity consumption , product and consumption growth basis market survey
• Identified schemes for energy efficiency improvement in the sector; created estimation of investment, electricity and monetary savings from the scheme and financial planning for implementation of the identified energy savings scheme

Feb 2010 – Jul 2011 · 1 yr 5 mos · Mumbai Metropolitan Region

• Worked with the UK Government's Financial Services Authority (FSA) client to conduct
• system testing, prepare test case scenarios and data, and review test cases for their tax
• filing application