Nov 2016 – Apr 2020 · 3 yrs 5 mos · Greater San Diego Area

• Administered the introduction of user stories, acceptance criteria, and prioritization/impact scoring to improve and enhance issue and optimization request process, increase customer understanding, accountability, and visibility. This methodology had the added benefit of providing better frameworks for documenting workflows and writing test plans.
• Served as a liaison between the Clinical Information Systems Department and Clinical Departments to dispense extensive support, training, process and workflow innovation, and change management.
• Implement patient tracking tool to provide visibility of the provider delays and patient location thereby increasing patient satisfaction and staff communication.
• Drive an effective application upgrade cycle as the Ambulatory lead to ensure project completion.
• Direct bi-annual regulatory ICD10 code update and affected records.
• Chart the design and implementation of complex system solutions aimed at improving healthcare services such as the Neurosurgery Botox Therapy for Migraines workflow, improved Patient Screenings and Assessments/Shared History templates and reports, Autism Discovery Institute evaluation forms, and data capture for the Genomics Institute.
• Play a key role by providing in-depth reporting and analysis via Epic’s Reporting toolset, SQL, Excel, and QlikSense to support clinical operations and verify optimizations.

Jul 2015 – Nov 2016 · 1 yr 4 mos · Costa Mesa, CA

• Oversaw all aspects of the Kipu EHR application for ~1,200 users/500 beds.
• Spearheaded project planning and management of enhancements, upgrades, and integrations.
• Directed planning, specification definition and analysis of vendors for future EHR transition.
• Charged with handling staff leadership and supervision, mentorship, and resourcing.
• Drove the development and execution of departmental goals and strategic initiatives.
• Orchestrated the creation of policies and procedures, implementation of a software development lifecycle, created test environments, and established form versioning.
• Dispensed ongoing financial and data analysis aimed at maximizing productivity to senior leadership.
• Performed in-depth workflow analysis and optimization of EHR and business processes through training and application integrations.
• Certified that all sites, technical systems, and staff were educated and maintained compliance through Annual Security Assessments, education programs, and policies & procedures.

Sep 2010 – Jul 2015 · 4 yrs 10 mos · Irvine, CA

• Created and delivered sales presentation of NextGen and the ‘Monarch Advantage’ to IPA physician partners.
• Conducted interviews with applicants, oversaw new hire onboarding, and dispensed ongoing staff education and mentorship.
• Supervised the implementation, training, and adaptation of practice operations to support the successful adoption of NextGen EHR.
• Facilitated end-user training in classroom, large group forums, one-on-one, and office visit settings to internal and external customers.
• Piloted the development of educational materials in multiple formats.
• Headed account management and Meaningful Use implementation of deployed practices through customer-facing support, workflow optimization, and relationship management.
• Led software, hardware, and network troubleshooting with coordinated issue resolution in cooperation with multiple departments via SDLC utilizing FootPrints application.
• Created analytics and forecasting dashboard for Performance/Quality Improvement department providing data insights, current status, and the trajectory of previous and existing strategies.
• Monitored upgrades and hotfixes in accordance with defined deadlines in partnership with multiple external vendors.
• Executed multiple projects including electronic prescription of controlled substances, network Patient Portal implementation, practice merges, data migration and transformation, and system integration.

Feb 2006 – Sep 2010 · 4 yrs 7 mos · Orange County, California Area

• Carried out physician training, adoption, implementation, and ongoing operational and technical support of Epic EHR to over 3,000 physicians and their offices across 6 hospital campuses.
• Organized, developed, and executed the organization’s one-to-one physician training initiatives, needs assessments, and developed training tools and training sessions.
• Navigated the creation and maintenance of training documents, skills units, computer aids, reference tools, practice exercises, and skills assessments.
• Dispensed training, installation, and troubleshooting of VPN access (SSL, IPSec, Citrix) for physicians to Epic, ESA/ ChartScript, and PACS (Kodak, Stentor).
• Furnished in-depth education and training to colleagues across multiple departments on VPN implementation, clinical application installation, and troubleshooting.
• Managed all aspects of 4 hospital Epic ‘Go-Lives’, totalling 1,229 beds and ~2,500 providers, as well as 3 ambulatory ‘Go-Lives,’ totalling ~50 physicians.
• Demonstrated proficiency in Epic inpatient and ambulatory modules including ED, Stork, Beacon, Prelude, Cadence, Resolute, and Care Everywhere.
• Closely collaborated and communicated with all organizational levels including Medical Executive Committees, MC*21 Project Team, IS, Medical Records, Professional Development, Medical Staff, and MemorialCare Physician Society.

Feb 2005 – Jan 2006 · 11 mos · Tustin, CA

• ResumeRow.com is an on-line job board created by a small recruitment firm to benefit employers. I was initially employed to debug and improve the site’s functionality, overall look, and content to improve ease of use and navigation.
• My role expanded to include data entry, technical support and training, sales, marketing, product development, and management.

Jan 2003 – Jan 2004 · 1 yr · London, United Kingdom

• Provided extensive guidance and supervision to 40 bar and kitchen staff at London’s largest Pub.
• Controlled all day-to-day operations of the establishment to ensure maximum success.
• Ensured the meeting and surpassing of all financial targets (~$85,000), mystery customers, and stock control to achieve bonuses.

Jan 2001 – Jan 2002 · 1 yr · Costa Mesa, CA