T

Thomas Hartwell

Product Manager

Andover, Massachusetts, United States23 yrs 5 mos experience
Highly Stable

Key Highlights

  • Over 10 years of experience in product management.
  • Successfully launched 9+ SaaS products for 450K+ users.
  • Achieved 222% sales growth in the first year.
Stackforce AI infers this person is a Healthcare SaaS Product Leader with extensive experience in product management and team leadership.

Contact

LinkedIn

Skills

Core Skills

Product ManagementMarket AnalysisProject ManagementCustomer ExperienceEntrepreneurshipIt ManagementCustomer Support

Other Skills

Account ManagementAgile MethodologiesAnalytical SkillsBusiness AnalysisBusiness IntelligenceBusiness ManagementBusiness Process ImprovementChange ManagementCollaborative Problem SolvingCross-functional Team LeadershipEHREMREnterprise SoftwareHealthcareHealthcare Information Technology

About

10+ year customer, design, and outcome obsessed product leader who has partnered with engineers, business stakeholders, marketers, sales executives, and others to translate customer requirements into 9+ Software as a Service (SaaS) products launched to market, managing many more from concept to end of life for 450K+ users and 120K+ customers. Driving growth of sales for products up to 222% in 1st year following pricing and packaging decisions while maintaining a 95%+ renewal rate, 80%+ adoption rate, and a 52 Net Promoter Score. Leading initiatives costing up to $6.8M, managing up to 10 people and collaborating with stakeholders on customer and market discovery, design, development, marketing, operations, and sales. A 20+ year healthcare IT leader with payer, provider, government, and vendor experience. Strengths in empathizing with customers, optimizing design, saying “no” with love, influencing, collaborating, learning, and delivering results.

Experience

Agilon health

Senior Product Manager

May 2023 – Present · 2 yrs 10 mos · Burlington, Massachusetts, United States · Hybrid

Nuance communications

Senior Principal Product Manager

May 2017 – Nov 2022 · 5 yrs 6 mos · Burlington, MA

  • Drive market research, product pricing, packaging, and requirements around physician workflow efficiency in collaboration with development, marketing, sales, and operations.
Cross-functional Team LeadershipAnalytical SkillsCollaborative Problem SolvingProduct ManagementResearchMarket Analysis+3

Nanthealth

Senior Product Manager

Jan 2016 – May 2017 · 1 yr 4 mos · Greater Boston Area

  • Lead the organization's 1st product launch of Network Open Network Platform. Drive market research, requirements, and launch and manage products in collaboration with a cross functional team to launch referral and authorizations provider and health plan communication solutions.
Analytical SkillsMarket AnalysisCustomer ExperienceStrategyProduct Management

Navinet

4 roles

Senior Product Manager

Promoted

Jan 2013 – May 2017 · 4 yrs 4 mos · Greater Boston Area

  • Lead organization in understanding market of provider and health plan communication(s), define market requirements, lead product development, manage product launch, support marketing, sales, and operations.
Analytical SkillsMarket AnalysisCustomer ExperienceProduct Management

Product Manager

Apr 2012 – Dec 2012 · 8 mos · Greater Boston Area

  • Drive market research, requirements, and launch new products to market in collaboration with development, marketing, sales, and operations for facilitating eligibility and benefits and claim status communications between providers and health plans.
Analytical SkillsMarket AnalysisCustomer ExperienceProduct Management

Principal Consultant

Jan 2009 – Mar 2012 · 3 yrs 2 mos · Greater Boston Area

  • Lead teams of designers and developers to deliver quality software requirements on time and under budget for payers and internal customers. Understand customer and stakeholder needs, prepare plan to meet needs, manage up to 10 people, 40 stakeholders, and budgets up to $700K, mitigate issues and risks, communicate status, and deliver expected outcomes.
Analytical SkillsMarket AnalysisCustomer ExperienceProduct Management

Solutions Designer

Jun 2007 – Dec 2008 · 1 yr 6 mos · Greater Boston Area

  • Provide product management and project management service including market assessments, requirements definition, marketing support and launch execution. Manage up to 10 people, 20 stakeholders, and budgets up to $225K, mitigate customer issues and risks, communicate status, and deliver expected outcomes.
Analytical SkillsProgram ManagementCustomer ExperienceAccount ManagementUser Experience (UX)Project Management

Eventon

Founder

Sep 2009 – Jul 2011 · 1 yr 10 mos · Greater Boston Area

  • Build a business to create unique social experiences.
Analytical SkillsProduct ManagementEntrepreneurshipBusiness ManagementMarket AnalysisCustomer Experience+1

Caritas christi healthcare

4 roles

IS Director

Promoted

Jan 2005 – Jan 2007 · 2 yrs · Greater Boston Area

  • Lead a team of 10 information systems personnel. Manage the hardware, network, and software support of 800+ users within 70 physician, billing, and administrative offices. Control 4 business critical applications and 23 servers. Maintain up to $1.8 million operating budget and $1.2 million capital projects.
Analytical SkillsChange ManagementPeople ManagementIT ManagementCustomer ExperienceStrategy

Manager of Application Support

Aug 2004 – Jan 2005 · 5 mos · Greater Boston Area

  • Supervise software support of 400+ users for 2 practice management systems. Coach and develop team of 4 to maintain a 15 minute response time, shortened time to resolution, and exceptional customer service.
Analytical SkillsProject ManagementCustomer SupportTechnical SupportCustomer Experience

Senior Systems Analyst

Jan 2003 – Aug 2004 · 1 yr 7 mos · Greater Boston Area

  • Support application users to achieve quick response time, short resolution time, and exceptional customer service. Deliver software projects on time and under budget.
Analytical SkillsCustomer ExperienceCustomer Support

Applications Analyst

Sep 2001 – Jan 2003 · 1 yr 4 mos · Greater Boston Area

  • Support users on 2 practice management systems for 30 physician office locations, train 100+ people in 6 technology classes. Design and maintain training material.
Analytical SkillsCustomer Experience

Education

Villanova University

BS — Management of Information Systems (MIS)

Jan 1997 – Jan 2001

Bentley University

University of California, Berkeley, Haas School of Business

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