Mackenzie Hilliard, MPH

CEO

Austin, Texas, United States13 yrs 2 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven leadership in healthcare operations management.
Expertise in data analytics and risk adjustment programs.
Strong communication and collaboration skills.

Stackforce AI infers this person is a Healthcare Operations Leader with strong data analytics capabilities.

Contact

cruisedirectors@comcast.net LinkedIn

Skills

Core Skills

LeadershipProject ManagementData AnalysisStrategic PlanningData ManagementStatistical Analysis

Other Skills

CollaborationCommunicationCustomer ServiceEditingMarketingMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WordProgram DevelopmentPublic SpeakingReport PreparationReport WritingSocial MediaTeamwork

Experience

13 yrs 2 mos

Total Experience

2 yrs 3 mos

Average Tenure

7 yrs 3 mos

Current Experience

Agilon health

5 roles

Executive Director

Promoted

Jul 2024 – Present · 1 yr 9 mos

Director of Operations, Austin

Promoted

Mar 2024 – Jul 2024 · 4 mos

Senior Regional Manager, Operations

Nov 2022 – Mar 2024 · 1 yr 4 mos

Regional Manager, Operations

Jun 2021 – Nov 2022 · 1 yr 5 mos

Responsible for leading the operations team across the South Central Region in supporting physicians and office staff in the understanding and achieving of their program goals by improving quality of care, effectively communicating the tenants of the risk adjustment model, and project management support around performance improvement opportunities.
Lead the operations team in the planning, development, implementation and execution of new programs or capabilities within our physician partner groups across the central and east Texas markets
Collaborate with providers, office staff, health plan partners, executives, vendors and other key stakeholders to analyze and interpret data and plan and execute projects to successfully implement innovative care models
Establish and maintain project and program management methodology, standardization, and other department procedures in areas such as risk adjustment, quality, attribution, and various clinical programs

Program Manager, Risk Adjustment

Jan 2019 – Jun 2021 · 2 yrs 5 mos

Responsible for managing and overseeing the end-to-end execution of the Risk Adjustment Program by partnering closely with health plans, partner practices, and clinical leadership to engage the physician network in assessing members for their significant and chronic diseases.
Operationalize and oversee the strategic plans for the risk adjustment process, including working with leadership on approaches to accurately reflect our members risk score
Manage teams of coders and providers to help with the identification and assessment of diseases with adequate documentation to ensure accurate submission of information to payer entities
Collaborate and interacts with physicians and physician office staff to engage in risk adjustment programs developed
Implement and continually assess the tactical processes to achieve program objectives and refining where needed

West virginia clinical and translational science institute

2 roles

REDCap System Coordinator

Jun 2018 – Jan 2019 · 7 mos · Morgantown, WV

Responsible for providing specialized REDCap support and services to the WVCTSI and the Clinical Research Design, Epidemiology and Biostatistics Core (CRDEB).
Provide support for the creation of reports, dashboards, data exports, form revisions and other modifications to REDCap projects
Assist bio-statisticians with data exporting, aligning and reporting on REDCap data in preparation for generation of statistical and analytical reports
Actively participate in writing of reports, journal articles or other documentation of project/project program status and project results
Run occasional REDCap training sessions ranging from introduction classes to more advanced topics related to REDCap

Student Intern

Oct 2016 – May 2018 · 1 yr 7 mos · Morgantown, WV

Responsible for managing REDCap, a browser-based, metadata-driven EDC software solution and workflow methodology used for designing clinical and translational research databases.
Design and build strategic surveys and databases for grant-funded research opportunities
Provide strategic and technical support to physicians and faculty in their clinical research
Assist in data and program validation efforts for Biostatistics and Data Management team using various software packages, including SAS and REDCap

Wvu medicine

Center for Quality Outcomes Intern

May 2017 – Sep 2017 · 4 mos · Center for Quality Outcomes

Responsible for collecting and analyzing multifaceted data from EPIC and Vizient to provide recommendations to drive decision making for quality initiatives.
Assisted with the collection of data through chart reviews of patients, aggregate data, analyze data, recommend interventions and measure the success of changes
Performed a hospital Failure Modes and Effects Analysis (FMEA) of opioid prescriptions in orthopaedic day surgeries, as required by the Joint Commission
Prepared and presented an evaluation of trend reports to senior leadership on the Center for Medicare and Medicaid Services Readmissions Reduction Program data from 2009-2016
Analyzed EPIC data among various service lines to design and integrate a Transitional Care Clinic into WVU Medicine

Austin regional clinic

Population Health Intern

Jun 2016 – Jul 2016 · 1 mo · Medical Home

Austin Regional Clicic is a multispecialty professional medical group serving more than 425,000 patients at 24 locations. Here, I was responsible for formulating detailed reports based on analytics to give practical experience at various administrative and operational levels of the organization.
Preformed an assessment to evaluate viability of introducing pediatrics into an existing patient-centered medical home
Applied analytics from EPIC to design and develop an adolescent medicine program which was presented to senior leadership at departmental and corporate levels
Partnered with leadership to streamline and strengthen the quality, efficiency and efficacy of ARC programs

Seamon law offices, pllc

Intern/Office Administrator

Mar 2015 – Jul 2015 · 4 mos · Morgantown, WV

Responsible for assisting legal counsel in drafting and assembling estate planning documents.
Reviewed, interpreted, and implemented provisions of trusts and wills
Maintained client databases, scheduled appointments

West virginia university recreational center

Senior Lifeguard

Aug 2012 – May 2016 · 3 yrs 9 mos · Morgantown, WV

Responsible for managing a team of lifeguards, as well as overseeing the safety and well-being of all patrons.
Trained staff for emergency lifesaving procedures and drills
Maintained pump room and pool chemicals according to state rules and regulations
Provided a high level of customer service, information and assistance to members regarding safety and conflict resolution