Nov 2020 – Jan 2023 · 2 yrs 2 mos

• Under the direction of the Regional Director of Quality Regulatory Services, and in collaboration with operational and executive leadership, this position is responsible for managing and implementing quality improvement activities that support clinical quality initiatives at the facility and regional levels. The position oversees the team of analysts that coordinate and develop data collection and analysis of PH&S performance measures, Core Measures, national quality registries and quality indicators. The Clinical Analytics and Quality Improvement Manager leads the team of RN Program managers that design special studies to define the cause and scope of issues or trends and assists in the identification of appropriate criteria for problem resolution. Analysis includes monitoring, tracking, and trending along with other statistically valid techniques to assist in focusing program efforts. This position will lead and develop a quality intelligence center by providing analytics that inform strategic direction for hospital quality by using vast and diverse health systems data and knowledge of healthcare quality trends. The Clinical Analytics & Quality Improvement Manager will lead, facilitate, and mentor individuals, teams, committees to assure the successful organization and execution of processes to achieve quality outcomes and patient safety. In addition, the Manager Regional Clinical Analytics and Quality Improvement will facilitate and coordinate the interpretation, implementation, and compliance of quality assessment/improvement and other regulatory standards as outlined by The Joint Commission (TJC) and Centers for Medicaid and Medicare (CMS). This position will manage complex cross-functional performance assessment and improvement projects under executive sponsorship, develop and maintain relationships within the ministry and/or region.
• Additional Activities: General Manager of the AK Clinical Council; LATINX Caregiver Resource Group, Communications Chair

Oct 2019 – Nov 2020 · 1 yr 1 mo

• Supports and facilitates the development, implementation, and maintenance of an effective regional quality management system program across region and ministries. Leads, facilitates, and mentors individuals/teams/committees to assure the successful organization and execution of processes to achieve quality outcomes and patient safety. Facilitates and coordinates the interpretation, implementation, and compliance of quality assessment/ improvement and other regulatory standards. Manages complex cross-functional performance assessment and improvement projects under executive sponsorship. Develops and maintains relationships at ministry and/or regional levels. Designs & implement the regionalization strategy for Quality for the Alaska Region.
• Additional Activities: Chief Planning Officer for the COVID-19 Incident Command; Providence Values in Action Awardee for the Alaska Region.

Jan 2018 – Oct 2019 · 1 yr 9 mos

• Oversee the collection, measurement, and presentation of quality indicators as part of the ongoing performance evaluation and improvement process. Responsible for collection and analysis of data from databases, internal hospital departments, contractors, external sources, and others as identified; EMR chart reviews, and TJC & CMS survey responses related to quality. Finds appropriate quality measures and works with Department Chairs and Medical Staff leadership to develop criteria specific to each specialty, reports any deviations, and initiates follow up process when correction actions are needed. Leads policy updates based on process improvement to achieve quality outcomes and better patient safety. Effectively communicated data to Department Chairs and Medical Staff Leadership to provide performance improvement recommendations.
• Additional Activities: Lead the One Safety Council for Reliability Coaches.

Jan 2017 – Jan 2018 · 1 yr

• Coordinate monthly meetings of the Medical Staff, and other ad hoc events, works regularly with the leaders of the medical staff to include the Department Chairs and Elected leadership, to establish agendas, complete meeting minutes, and follow through on all department and/or committee recommendations, correspondence, and channeling of action items for appropriate follow-up. Coordinate and support multidisciplinary educational quality improvement conferences that awarded Continuous Medical Education credits to providers, for the different Medical Departments with sponsorship of the Department Chairs. Manage all the medical staff policies, guidelines and SOP’s in the Policy Stat Platform, and their respective approval workflows. Managed the bi-annual General Medical Staff conference to include over 200 guests and multiple guest speakers. Develop annual catering budget and track and analyze monthly utilization rates to make recommendations to Director.

Apr 2016 – Jan 2017 · 9 mos

• Assist charge nurse in admitting and discharging of patients, stocking of the unit and various administration tasks. Assisted patients during recovery, reporting to RN on vitals, intakes and output, and samples for laboratory tests as well as documenting on their EMR (Epic).
• Additional activities: High Reliability Coach teaching error reducing communication tools and strategies to co-workers; Patient Mobility Champion for the Unit; Skin rounds and HAPI prevalence studies volunteer.

Mar 2016 – Nov 2016 · 8 mos · Anchorage y alrededores, Alaska, Estados Unidos

• On call classroom teacher, with focus on Special Education and Intensive resources. Follow lesson plans to fulfill the curriculum objectives, giving detailed report to main teacher. Helping students gain knowledge but also reach their potential utilising their strengths.

Aug 2015 – Mar 2016 · 7 mos · Alaska

• On call classroom teacher, with focus on Special Education and Intensive resources. Follow lesson plans to fulfill the curriculum objectives, giving detailed report to main teacher. Helping students gain knowledge but also reach their potential utilising their strengths.

Feb 2014 – Aug 2014 · 6 mos · Bogota

• Supervise and lead the Financial Planning department and the preparation of financial statements and business related analysis and research. Prepare consolidated forecasts and budgets and analyze trends in EBITDA, ARPU, revenue, costs, expenses, capital expenditures, users, and other key metrics, identifying variances and recommending strategic business decisions to the C-suite. Develops business cases for different departments. Present financial planning recommendations. Make recommendations in cash management and investment planning. Point of contact for internal and external financial regulatory audits. Strong communication skills with the ability to describe translate strategy to stakeholders to support decision making.

Jan 2013 – Feb 2014 · 1 yr 1 mo

• Managing and optimizing the portfolio of products of the Tigo Business Unit (Corporate Business Unit), working hand on hand with Product Categories Managers, Development Engineers, Platform Managers, Marketing and Legal to develop and optimize portfolio to achieve revenue goals. Responsible for retention offer strategies and special business development modeling. Work with the sales force on customized offers to each corporate customer to develop loyalty and long term relationships. Portfolio and Go To Market optimization for the Business to Business Unit. Work with multiple departments and global suppliers to enhance current products and creation of new offers, managing complex projects across the organization.
• Additional activities: participated in the peer review program, auditing key indicators for the areas of Treasury and HR in the Tigo Bolivia operation.

Nov 2011 – Dec 2012 · 1 yr 1 mo

• Mobile Financial Services business decision support for BUM. Financial analysis and business intelligence modeling. Prepares Business Unit financial statements and business development and strategy presentations to Millicom global MFS executives. Creation of business plans, processes and reporting structure. Coordination of multiple improvement projects, collaborating with product developers and platform managers to design and produce value-added reporting to recommend business strategies leading to improve outcomes. Prepares and presents business evolution and following steps to management and executive leadership.
• Additional activities: participated in the peer review program, auditing key indicators for the areas of HR, Finance and Mobile Financial Services, in the Tigo Honduras operation.

Jan 2011 – Nov 2011 · 10 mos · Bogota, Colombia

• Business Plan and Investment consulting. Guidance to entrepreneurs on developing business ideas into strategic business plans for the Health Industry, to get sponsorship and investment capital. Mentoring entrepreneurs on change management and process improvement to achieve quality outcomes. Oversee development of marketing plan to include product design, testing, pricing and Go To Market.

Jul 2010 – Dec 2010 · 5 mos · Bogota, Colombia

• Non profit organisation focused on Special Education and Disabilities Care activities. Support the manager in the structuring of the organisation and statuary amendment. Updating the registration of the organisation and redefining the strategic platform. Assisting the Speech and Language Pathologist during therapy sessions.

Jan 2010 – Jun 2010 · 5 mos · Bogota, Colombia

• Support all the research iniciatives of the Head of the International Business Group as well as the operational tasks in the department.

Jul 2007 – Dec 2009 · 2 yrs 5 mos · Bogota, Colombia

• Academic Tutor for the Integral and Differential Calculus Class for Undergraduate students.
• Academic Tutor for the Financial Accounting Class for Undergraduate students.

Jan 2007 – Dec 2007 · 11 mos · Bogota, Colombia

• Creation and leadership of the English Club, for the undergraduate students to improve their conversartional English and listening.