Naman Mattoo

Operations Associate

New Delhi, Delhi, India4 yrs 9 mos experience
Highly Stable

Key Highlights

  • Expert in quality assurance and control processes.
  • Proven leadership in managing diverse teams.
  • Strong analytical skills for quality improvement.
Stackforce AI infers this person is a Quality Assurance Specialist with expertise in team management and process improvement.

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Skills

Core Skills

Team LeadershipTeam ManagementQuality AssuranceQuality Control

Other Skills

Product QualityService QualityTeam BuildingTeamworkExternal AuditsAuditingQuality Improvement

About

Quality Analyst with Bachelors in Business Administration and striving to learn and grow with opportunities in my professional journey. Experience: - Identify and remedy defects within the production process. - Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved. - Compile and analyze statistical data and present data to provide corrective measures to increase quality output. - Ensure that user expectations are met during the testing process. - Evaluating, reviewing, and analyzing media based content on client servers to raise various concerns and flags based on the structured guidelines set by the firm. - Conducting shadow sessions for new joiners to provide clarity on the work flow and processes. - Ensuring that the client content is accurate, high-quality, free of errors, and appropriate for the intended audience.

Experience

High spring india

Subject Matter Expert

Oct 2025Present · 6 mos · Gurugram, Haryana, India · On-site

  • Directly managing a diverse team of 30, fostering a culture of accountability and continuous improvement within operations.
  • Acting as the primary technical authority for raters and providing guidance on complex problem-solving and risk mitigation.
  • Responsible for streamlining workflows to enhance productivity and quality standards.
  • I also support in designing training frameworks to upskill team members, ensuring a robust pipeline of technical knowledge across the department.
Team LeadershipTeam Management

Vaco binary semantics llp

2 roles

Quality Analyst

Apr 2023Dec 2025 · 2 yrs 8 mos

Product QualityService QualityQuality AssuranceQuality Control

Associate Analyst (Client onsite) Google India

Jul 2021Apr 2023 · 1 yr 9 mos

  • Primarily involved in analysis of the media assets uploaded on our client’s, Google, server.
Product QualityService QualityQuality AssuranceQuality Control

Embee software pvt. ltd.

Sales Executive

Jul 2020Aug 2020 · 1 mo · New Delhi, Delhi, India

  • Internship
Product QualityService Quality

Education

Chitkara University

Bachelor of Business Administration - BBA

Apr 2017Apr 2020

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