Jul 2022 – Mar 2023 · 8 mos · Remote

• Responsible for all product implementation and integration projects gathering design requirements, executing configurations, and testing the integrations.
• Create, prepare, and facilitate training presentations for customers prior to external deployment.
• Independently research data functionality and troubleshoot as needed post-deployment.

Apr 2021 – Jul 2022 · 1 yr 3 mos · Remote

• Document and manage integration deliverables, and coordinate efforts from various internal and external groups regarding production issues.
• Analyze data exchanged with partners, observe data records to identify any errors, and correct any failures.

Jan 2018 – Dec 2019 · 1 yr 11 mos · Dallas, Texas, United States

• Onboard new clients and brokers to the EDI implementation process.
• Test and monitor all EDI file transmissions.
• Troubleshoot any EDI errors as necessary.
• Map functional design documents to send out to clients and brokers.
• Document and manage integration deliverables, and coordinate efforts from various internal and external groups regarding production issues.
• Experience with X12 transactions specifically 837P, 837I, 835, 270/271, 276/277, 278 transaction sets.

Jan 2015 – Jan 2018 · 3 yrs · Dallas, Texas, United States

• Adjusters License #2263629
• Communicate with policyholders, third-party vendors, and repair facilities via phone, e-mail, or written correspondence regarding vehicle damage claims that have been filed.
• Inspect and assess vehicle damage caused by hail, tornadoes, hurricanes, floods and other natural disasters.
• Isolate and resolve any problems policyholders, third-party vendors or repair facilities may encounter with uploading needed documents for vehicle assessment and settlements.
• Estimate cost of vehicle repairs, negotiate equitable settlements, and issue payments to policyholders.