Justin Z.

CEO

Singapore, Singapore, Singapore20 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led $2.5B transaction volume business.
Achieved 98% CSAT across global regions.
Managed $100M+ enterprise portfolio.

Stackforce AI infers this person is a Fintech expert with strong leadership in payment solutions and customer success.

Contact

myonlyjustin@gmail.com LinkedIn

Skills

Core Skills

Payment OptimizationPartnership ManagementTechnical SalesPayment Solutions

Other Skills

BankingData AnalysisDispute ResolutionFinanceFraud PreventionMerchant AcquiringPayment Card ProcessingPayment GatewaysPresalesSoftware ImplementationSolution Architecture

About

Seasoned, results-oriented business acumen and team management with extensive experiences specifically in e-Commerce/Fintech/Banking/Storage industries. Effective leadership skills to ensure delivering outstanding business results.

Experience

Visa

2 roles

Director, Payment Success & Tech Partnerships

Promoted

Apr 2023 – Present · 2 yrs 11 mos

Scaled payment optimization and partnership expansion from Greater China to APAC & CEMEA, driving measurable uplift in authorization rates, fraud reduction, and multi-rail payment adoption across card, wallet, and bank transfer ecosystems.
Led revenue acceleration at scale by managing a US$2.5B transaction volume business across regional payment corridors.

Data AnalysisDispute ResolutionFraud PreventionMerchant AcquiringPayment OptimizationPartnership Management

Director, Technical Sales & Delivery

May 2021 – Present · 4 yrs 10 mos

Led Cybersource solutions to support strategic merchants in expanding payment capabilities across APAC.
Delivered in-depth local payment ecosystem research, product strategy advisory, and risk & compliance solutions.

PresalesSolution ArchitectureSoftware ImplementationPayment GatewaysPayment Card ProcessingTechnical Sales+1

Payoneer

Senior Customer Success Manager

Feb 2019 – May 2021 · 2 yrs 3 mos

Managed a $100M+ enterprise portfolio, focusing on consultative sales strategies for APAC cross-border merchants.
Advised clients on optimizing their marketplace presence on platforms like Amazon and eBay, enhancing GMV and customer retention.
Collaborated with Business Development and TechOps to streamline SalesOps processes in Salesforce, reducing onboarding time by 30%.

Channeladvisor

Senior Manager, Global Account Management & Technical Support

Mar 2017 – Feb 2019 · 1 yr 11 mos

Oversaw $5M+ in SaaS revenue while achieving approximately 150% annual team bookings.
Built and led high-performing account and technical teams for global brands like Amazon and Google.
Achieved a remarkable 98% CSAT, the highest score across all global regions, by aligning service strategy with business goals.

Dell technologies

Manager, Global Service and Technical Support

Mar 2011 – Feb 2017 · 5 yrs 11 mos

Managed 22 FTEs in Celerra/VNX/VNXe to support enterprise clients and resolve high-impact escalations.
Elevated SLO from 78% to 92% and CSAT from 83% to 97%, directly influencing renewal and expansion metrics.
Drive ‘Everyone Sells’ initiatives across GC Technical Support Teams.