Mar 2019 – Oct 2020 · 1 yr 7 mos · Hartford, Connecticut

May 2016 – Mar 2019 · 2 yrs 10 mos · Greater Hartford

• Responsible for operational and strategic management for the Hoffman Heart and Vascular Institute of Connecticut, which offers a comprehensive range of treatments and procedures: heart failure management, open heart surgery, cardiac catheterization, interventional cardiology, electrophysiology, and vascular care.
• Designed and implemented the Pre Surgical Optimization program – aimed at optimizing patients before open heart surgery and vascular surgery through targeted 1:1 education and clinical evaluation.
• Developed CardioMEMS program, a new technology in Heart Failure patients, allowing providers to monitor patient pulmonary artery pressures remotely and anticipate decompensation weeks before it causes hospitalization.

Jan 2014 – Jan 2016 · 2 yrs

• In collaboration with the Medical Director of the Heart Failure Program, provided operational and strategic leadership for the Heart Failure Program, the largest of five programs in the Cardiovascular Service Line. Managed a team of approximately 10 colleagues, including RNs, APPs, Medical Assistants and administrative staff.
• The team decreased heart failure 30-Day readmission rate during tenure from 19.2% in calendar year 2015 to 16.5% in calendar year 2016.
• Attained Joint Commission Advanced Certification in Heart Failure – first program in New England to obtain certification.

Jan 2013 – Jan 2014 · 1 yr

Jan 2013 – Dec 2013 · 11 mos

• Directed and oversaw enterprise-wide performance improvement activity in collaboration with hospital and clinical service line leadership. Managed a team of three Performance Improvement Facilitators.
• Oversaw portfolio of 20-30 performance improvement initiatives aimed at improving quality, efficiency, and/or reducing cost/increasing revenue.

Jan 2009 – Jan 2013 · 4 yrs

• Internal performance improvement and clinical quality consultant, designated to serve as a resource for Medicine, Cardiovascular and Primary Care Service Lines.
• Facilitated hospital-wide initiatives related to clinical quality or performance improvement as assigned, including project development, execution, management and evaluation.

Jan 2007 – Jan 2009 · 2 yrs

• Operations Manager (2008-2009)
• Served as a Liaison among departments under VP, Operations, including Infection Control, Pharmacy, Central Sterile, Quality and Outcomes, Lean and Risk Management.
• Facilitated and effectively managed timeline of various quality improvement and performance improvement projects.
• Administrative Fellow (2007-2008)