Mar 2021 – May 2022 · 1 yr 2 mos

• As Head of delivery was responsible for successful delivery of end to end Automations across M&R, E&I, C&S, Optum Rx, Optum state government solutions and MRIS business teams using RPA (UiPath) and other automation tech stack ( VBA, python, Power BI, Power Automate), Kafka, kibana, Elasticsearch, Tensorflow and kubernetes
• Deployed more than 300 RPA Bots across the enterprise operation teams, working on above mentioned function and processes.
• Additionally managed Programs under Payment Integrity Edit Rule Development (Smart Audit Master) , Provider Demographic Error Detection & Correction rule engine and NAT teams.
• While deploying these Automated solutions across Payer and Providers sides, gained deep knowledge about Insurance Operations across length and breadth of First Pass, Rework, Appeals, Pharmacy and Underwriting business functions to ensure these systems works better for Payer, Providers and end customers.
• Part of Campus hire Interview Panel - from premier engineering and business schools including IIT / NIT / IIM
• Performed key roles in Performance Management Governance committee.

Jan 2017 – Mar 2021 · 4 yrs 2 mos

• Led the development and deployment of several digital transformation and automations programs across multiple lines of businesses, resulting in process improvements by achieving high accuracy and efficiency with reduced operational turnaround timelines while generating notable financial savings.
• Strategic Planning and Data Governance for various projects running under the business unit.
• Demand Generation, End to End Delivery Management, Pipeline and Opportunity Management.
• Involved in funding and resource billing for different Operating units.
• Ensuring Resource allocations, utilization and workflow management are as per capacity planning.
• Involved in various decision making committees i.e. Change Control & Application Governance.
• Managing Hiring and Performance / Appraisal Management of the teams.
• Assisting Global and Top Management – CIO / CTO - in various strategic initiatives.
• Involved in Management of Scope, Schedule, Cost, Quality and Communications at portfolio level.
• Planning Operational Control and doing Risk assessment and risk mitigation.
• Coaching, Mentoring, Delegating and guiding various teams.
• Managing multiple tasks, deliverables and resources for successful delivery.
• Involved in People Management, Process Management & Stakeholders Management activities

Jan 2015 – Jan 2017 · 2 yrs

• Performing Activities related to – SDLC , Agile , CMMi level 5, Business Analysis ,Change Management, App Governance and Risk Management.
• Handles activities related to - Scope , Schedule , Cost and Quality Management
• Initiating, Planning, Scheduling , Executing , Monitoring , Controlling and Closing various project activities.
• Built the user interface design using design thinking methodologies
• Managed Teams working on various Digital Tech stack - VBA, Macros, Python, Tableau, RPA

Jan 2011 – Jan 2015 · 4 yrs · India

• Functional and Technical Analysis of Business Requirements.
• Planning, Leading, Reporting, Organizing and Controlling Various project activities
• Tracking project progress through milestones & controlling deviations against project plans.
• Project execution using various development methodologies - Agile/ Scrum /SDLC.
• Reviewing cost benefit analysis / trade-offs among various project initiatives.
• Identifying and mitigating bottlenecks and potential risks.
• Enforcing Responsibility and Accountability through RACI matrix.
• Coordination between onsite and offshore team.
• Communicating to key internal and external stakeholders about project progress (actual and forecast) against project plans and KPI’s.
• Experienced in Development, Maintenance and Testing of Software Applications.
• Develops Business impact analysis, risk assessments, business continuity and crisis management plans.
• Execute project with compliance to processes throughout project lifecycle.
• Initiating, Planning, Organizing, Monitoring, Controlling and Closing project activities.
• Co-ordinate and engage effectively with project team to ensure smooth delivery of project.
• Prepare ROI calculations and projected cost for solution deployment where ever applicable.
• Ensure project/application anomalies resolution as per agreed SLA / MSA.
• Develop self and team’s expertise on relevant functional areas.
• Various tools used - MS Project, SiteScope, Introscope, Bladelogic, Hudson, JIRA, Splunk

Jan 2009 – Jan 2011 · 2 yrs

• Worked for US Telecom Client AT&T for managing their HRMS systems while working on C++, Unix, SQL, Shell Scripting, Perl, PL/SQL, Informatica ETL
• Built Business Requirement Document (BRD), System Requirements Document (SRD), System Design Document (SDD)
• Built Data Architecture

Jan 2006 – Jan 2009 · 3 yrs

• Worked for - US Banking Client - JP Morgan Chase while using VC++, PL/SQL, Oracle, TOAD, TSYS
• Built Low Level system Design
• Contributed in System Design documents and Requirement Traceability Matrix (RTM)
• Implemented the presentation layer and Data Architecture which was responsible for translation, encryption, and compression of data.
• Developed the User Interface for the core transaction application