Sandeep Goud

Customer Success Manager

Medak, Telangana, India6 yrs 6 mos experience
Highly Stable

Key Highlights

  • 5 years of experience in customer and technical support.
  • Proven track record in team leadership and performance management.
  • Expert in customer support training and quality control.
Stackforce AI infers this person is a Customer Support Specialist with strong leadership and training capabilities in SaaS environments.

Contact

LinkedIn

Skills

Core Skills

Customer SupportTeam LeadershipTraining

Other Skills

AdministrationAnalytical SkillsChatContact CentersCustomer ServiceGoogle WorkspaceGoogle suiteInternet Information Services (IIS)Microsoft AzureMicrosoft ExcelMicrosoft SQL ServerPerformance ManagementProject ManagementQuality AuditingQuality Control

About

I have 5 years of experience in customer and technical support.

Experience

Ideagen

Senior Customer Success Engineer Tier 2

Jul 2024 – Present · 1 yr 8 mos · Hyderabad, Telangana, India

Movate

Seniour Engineer

Apr 2023 – Jul 2024 · 1 yr 3 mos · Hyderabad, Telangana, India · On-site

Sutherland global services ltd

2 roles

Customer Service Team Lead

Promoted

Sep 2022 – Apr 2023 · 7 mos · Hyderabad, Telangana, India

  • SME and trainer to the team and managed the whole project as a team lead.
  • My role is to check the team performance and give feedback to the team. Will have a weekly meeting with clients on overall performance of the team.

Customer Service Specialist

Sep 2019 – Jan 2023 · 3 yrs 4 mos · Hyderabad, Telangana, India

Sutherland

Customer Service Representative

Sep 2019 – Sep 2022 · 3 yrs · Hyderabad, Telangana, India

  • Customer Support SME and Trainer. Handling the team and client management is my main role.

Education

Malla Reddy College of Engineering & Technology

Master's in technology — Machine Design

Aug 2018 – Jun 2020

St. Martin's Engineering College

Bachelor of Technology — Mechanical Engineering

Jan 2014 – Jan 2018

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